MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

Reply
1,712 replies

Dec 7, 2010 12:43 AM in response to Cryslerx

+I have permanent kernel panic when running on 330M card.+
+I try different types of workload - just browsing, film watching, gaming...+
+Only difference is if i play CoD4 - it's freezes in 5-10 min, in other activities - from 1 to 5 hours...+

+Besides while i switch to internal Intel HD - everything fine.+

Sad to say but yestuday i caught a freeze and kernel panic while running on IntelHD card.

But the most interesting that craslog was almost the same, something like:

com.apple.nvidia.nv50hal(6.1.4)@0x5c318000->0x5c735fff
+dependency: com.apple.NVDAResman(6.1.4)@0x5bbc1000+
com.apple.NVDAResman(6.1.4)@0x5bbc1000->0x5be9afff

Message was edited by: producer77

Dec 9, 2010 4:23 PM in response to Artitron

I have a MBP that suddenly froze up while in Safari. I couldn't force quit, escape or anything. Trying to close Safari only showed the circular motion showing something was working, but after 40 minutes the screen went black. I unplugged the power hoping to drain the battery, but in the meantime, an outline of the cursor remained on the black screen. I finally read your post about holding the power button down and that finally shut the dang thing off. Re booted and seems to be working again, but boy, was that ever frustrating. So...thanks for the "hold the power button down" tip! You saved my sanity.

Dec 9, 2010 4:31 PM in response to Artitron

So, I guess I will join in on this!

I have the same issue. Black screen, not responsive, audio normally doesn't continue, and forced to hard boot ( hold power button). Happening less, but still happens when opening certain applications, opened a folder customizing app and it crashed it. Happened more when using Chrome, so stopped using that to see if that helped.

So..there is no solution to this as of now?!

Core i7
NVIDIA GeForce GT 330M

Dec 10, 2010 5:23 PM in response to Artitron

I have a MacBookPro4,1. Lately, the cursor will freeze and the keyboard will become unresponsive. This often happens when the screen saver is on or when the display is asleep. The only way I can do anything is to hold the power button down to force a shutdown.

Has anyone had any luck messing around with Spotlight plug-ins to deal with this problem? I don't know if it's related, but I've been watching my Activity Monitor, and the mds process has been shooting up past 100% CPU a lot.

I'm following the instructions on this cnet article http://reviews.cnet.com/8301-13727_7-20023166-263.html and so far every Spotlight plug-in I have has caused mds to spike. All I'm running, aside from the Activity Monitor and two Finder windows is Firefox.

Here are my Spotlight plug-ins:
AppleWorks.mdimporter
GBSpotlightImporter.mdimporter
iWeb.mdimporter
iWork.mdimporter

I'm still watching the Activity Monitor, with all the plug-ins moved to a separate folder, to see if that helps. I'll update either way.
Microsoft Office.mdimporter

Message was edited by: lynnewio

Dec 13, 2010 2:18 AM in response to Artitron

Yet another person have this issue. Three days old MBP i5 frequent beach balls and three times had a kernel panic (grey screen of death) when waking from sleep - had to hard boot to restart.

Can i just check something with the rest of you - have you all (or most) used migration assistant to set up your units. Im reading a lot of posts about MA being a possible issue.

Im tempted to do completely clean install and not bother with restoring from time machine but having a new system from scratch.

Dec 13, 2010 5:31 AM in response to Artitron

Compre una MACBOOK PRO el 13 de Mayo del 2010 en APPLE STORE DE FLORIDA MALL y la MACBOOK PRO se cuelga constantemente desde que la compre.
Se la lleve a un representante en el PERU pais en el que estoy residiendo actualmente, representante el cual consignan Uds en su pagina web SOFTMARK el 27 de Octubre del 2010 y hasta la fecha la MACBOOK PRO sigue con los mismos problemas se cuelga constantemente.
Nunca mas volvere a comprar ningun producto APPLE.
Esto es lo que sugiere apple para una Macbook Pro con menos de seis meses de comprada en lugar de asumir su responsabilidad y cambiarla.
Espero poder publicar este caso en diferentes medios para que Apple asuma su responsabilidad y de una vez por todas cambie la Macbook Pro ya que esta lleva mas de un mes en servicio tecnico.
Nunca debi comprar una Apple.
Respuesta de Apple:
En caso de que el cliente acepte reparación de su maquina, sugiero revisar y aplicar lo siguiente:
-Reemplaza la grasa térmica en el disipador de calor y vuelve a aplicarpruebas.-En caso de que la falla continua, pon el equipo en configuración minimabooteable (desconectando la pantalla interna desde el cable LVDS, remueve elairport, disco duro interno, superdrive e instala solo un modulo de memoria.Usa un disco duro externo y un LCD externo) y añade un componente por vez,posiblemente esto te ayude a identificar el problema.-
-SI el problema continua, reemplaza el disipador de calor y subsecuentemente
la tarjeta logica.
La computadora la compre en Mayo y hasta la fecha no la he podido utilizar.
No debi haber escogido Apple.

Dec 14, 2010 1:20 PM in response to javt

Hola
Espero que tengas mejor suerte que yo.
A mi me paso lo mismo con un MBP 13 de JUNIO 2010.
Aqui en españa a mi me dijeron que es problema de software,cuando solo esta el Snow Leopard instalado.SE RIEN DE LOS CLIENTES
APPLE ESTA ENGAÑANDO.
Al final tuve que venderlo de segunda y perder 300 euros con 3 meses de uso el macbook pro.
DEBEMOS HACER ALGO! ESTO ES OCULTAR LA VERDAD.
Yo,lo intnte todo,y no me dieron nada,solo malas oalabras en APPLE.
Y que si queria que reclamara por escrito a APPLE.

< Edited by Host >

Dec 14, 2010 1:14 PM in response to Kopy

It is not software. This is an issue with NVidia. My response will undoubtedly be removed since I do not even own a MBP, but I know what the issue is.

The fact is that the machine gets hot, board warps slightly, solder cracks. It runs fine until it heats up and then starts getting crazy or until the crack is too large to even.

I just fixed my 8,1 iMac with the EXACT SAME symtpoms by completely disassembling the thing. Cleaning off the nVidia 8800gs GPU and the 3.06ghz C2D CPU. I put the nVidia MXM card in the oven on some foil balls at 400F for 10 minutes to sllow the solder to soften and fill the cracks in. I then the CPU and GPU it with Shin Etsu x23 (Very light coat as Apple puts way too much on hurting the issue). Reassembled. Not only does my iMac perform flawlessly, but it also runs 15F cooler than before.

Apples Internal Investigation was probably to weigh the cost of warranty repairs vs. litigation. I've been in those meetings.. Also, their focus on such a small fraction of product line attempts to show them standing behind their product when in fact, they know the longer they delay, the cheaper the costs become.

Anyhow, I hope this does some good so you all don't go wasting your valuable time while Apple checks their marketshare.

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MacBook Pro (2010) Freeze

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