MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

Reply
1,712 replies

Jan 5, 2011 3:25 PM in response to Artitron

I took my MBP in to my local apple dealer a couple of days ago. After extensive testing all hardware passed ... except during several tests the technician reported that the laptop "froze". Surprise surprise. Apple is not willing to exchange the machine for a new one because it's more than 30 days old. (it's about 50 days old). Next step replace the logic board and then wait to see if it freezes again. Will report result here.

Jan 6, 2011 12:41 PM in response to Artitron

I have had my MBP since May of 2010, have not had an issue till 12/24/2010, when the OS would just freeze during the load up screen.

Things I have done:

OSX software updater - ran prior with no updates avail
Ran hardware test - said fine
Verified disk and permissions - fine
Uninstalled adobe flash player - issue still persist
Uninstalled adobe light room (most recently installed program) - issue still persist
installed graphics switching app setting to dedicated and non dedicated graphics card - issues still persist
OS reinstall with time capsule - issue still persist
OS reinstall with no time capsule - issue still persist
Uninstalled adobe light room (most recently installed program) - issue still persist
Reset the SMC based on different forum topic suggestions

Upgrades:
Ram upgrade from stock 4gb to 8 gb back in May, pass all test on this MPB, and used it in mac mini with no issues.
Stock 500gb HD

This computer ran like a dream till the end of December, closest apple store is almost 4 hours away, kinda at my wits end.

Any suggestions of things I should try?

Jan 6, 2011 12:44 PM in response to Artitron

Apple certified technician at local apple dealer (not apple store) called today, he replaced the logic board. not because a diagnostic showed that was needed, but because he was out of ideas. Ran all diagnostics with new logic board and as before everything passed. He suggests I try the machine for a while and see if I still get the freezes. Ugh.

Know what? In the meantime I have been using Ubuntu (10.10) on an old generic desktop intel CPU and boy is it (a) fast (b) stable and (c) nice looking.

Jan 6, 2011 4:43 PM in response to plg

Hi, I have a late 2009 MBP 13'' 2.26 that originally came with 2*1 GB of RAM and a 5400rpm 160GB disk. I've upgraded the disk to Western Digital Scorpio Black with 320GB @ 7200rpm and also RAM to 2*2GB g-skill ddr3. From that time my computer started to act funny and kept being sluggish and it became pretty annoying. I had to do a fresh install on zeroed-out disk but that helped till last week. Then it started to appear again and made me do all the fsck -y, repair permissions, disk verifying, and all sorts of thing found on the internet.

So I've decided to copy some of my Logic projects onto a external disk and that took an eternity to copy 949MBs. Same thing happened with other disks/usbs. When it finally managed to copy the 949MB at a speed of one legged ant I've decided to do one more fresh install.

But first I made a hardware test that told me every piece of hardware was OK.

Moving on, I've formatted my disk and started installing SL. It is as fast as Michael Phelps in swimming pool but exactly the opposite.
It has literally been installing SL for 3 hours by now. And it still says 14 mins left, same as 50 minutes ago.

Not to mention that I've lost all my music and preferences, and by weird coincidence I live from playing that exact music.

So please apple, what the heck is wrong with my MBP ?

P.S. I managed to install 10.6.6. update thinking that it might do the thing, but when the install and reboot was complete it was time to log on. I typed my password and the blue screen would appear, just the one that appears before the log on screen. Then the log on screen appeared again. This game of ours has been stopped by a gray screen telling me that I have to shut down my computer by holding power button.

Jan 6, 2011 4:53 PM in response to bacon55

Bacon, this has nothing to do with the issue in this thread. Start your own thread. From the looks of it, it's probably the new ram or hdd you put in, swap it back to the stuff you got with your MacBook and see if the problem is fixed...

I thought I'd also update, my MacBook had the full graphics lockup a couple times since I bought it, it's now not having the issue and everything is fine, no crashes for over 6 months now.

Jan 6, 2011 8:05 PM in response to macfanta

Update - Froze several times today. Seems when it's trying to write something to disk. I hear clicking, etc. then spinning wheel then freezes. Curiously on rebooting to Bootcamp and W7 runs fine. Back to OSX and issues. I thought it may be my disk. Disk Utility checks out perfect. I think we've got a OS issue here. I noticed a new download today. We'll see.

Jan 7, 2011 9:31 AM in response to bacon55

THEY KNOW IT!
for sure..
When i called to them they asked me for my SERIAL NUMBER..
AND in a begining they decided replace my laptop..
A day after they decide to not remplace it....!!!
I supposse they had a lot of serials to replace,so better not change it to me and for others in a future....
STRANGE!!

Jan 8, 2011 6:42 PM in response to Kopy

Kopy wrote:
By the way....
As im a producer and dj,i have around 65000 followers in Myspace,1200 on facebook and more...
So is good all of us advice of this Big Problem....i done it on my state,blogs,and all newsletter....
Hope at least my followers are adviced.... 😉
STOP THIS !!


Please do it!!
Post on your blog about this issue that Apple feign to ignore.

*I will become mad due to theses repetitive freezes !!*

I was hoping this issue would be resolved with the time but *there is now 6 month I bought this MBP (MBP Core i7 2,66 Ghz) and no bug fix.*

*Please Apple do something.*
*Please Engadget, Gizmodo, macrumors ... warn people about this issue.*
If anybody can attract the attention of medias it will be good for all of us who have paid more than 2500$ for a combinaison Hardware/Software not working properly (probably due to the GPU switch).

*I never had a Windows based machine with so much bluescreen !!*
*It is unbelievable ... sometimes it is 5 times a day.*
If I don't have one in a week I feel lucky.

*I also encourage you to send bug reports (kernel panics submissions) to apple with a message like this one:*
{quote:title= }{quote}
Please correct this Intermittent Freezing Bug:
http://discussions.apple.com/thread.jspa?threadID=2420192
The thread is 90 pages now.

I will become mad !!
Please have mercy for all of us who have this bug occurring sometimes many times a day.
Please please ...



Perhaps they will read it ...

Jan 10, 2011 5:24 PM in response to digital1313

@digital1313: Same like so many others (myself included).

My suggestions are:
1) Reset PRAM/NVRAM (Same/diff on Intel MBP)
2) Stay on Nvidia graphics only (gfxCardStatus 2.0 works well)
3) Set Computer Sleep to "Never", Display Sleep to "3 hours" (in case you forget about it), and turn off Put Hard Disks to Sleep When Possible.

I have the screen glitch on my 2.66GHz MBP when the system switches between Intel and Nvidia graphics (only after resetting the PRAM/NVRAM), constant freezes (with and without mouse movement) when waking from sleep and other times, and other odd startup anomalies. However, as much as it seems like a hardware failure, my research and trial-and-error is suggesting it lies in the firmware, perhaps the Hardware Abstraction Layer. I have 8GB GSkill ram the tests fine, and a OWC 120GB hard drive in an MCE exclosure (in the Superdrive bay), and only by doing 1-3 can I have a (pseudo-)stable system. It does not matter the hard drive (I've tried 4), the connection (SATA, FW800, USB), or OS version (10.6.4 - 10.6.6 all do the same). Oddly, booting from the MBP CD yielded a stable, albeit slow system. But I only tried once and one data point isn't enough. :P

My last - and best - piece of advice: keep backups up to date!

Jan 11, 2011 11:21 AM in response to Artitron

I'm having the same problems as everyone else here on my MBP(6,1). Funny thing is...it was working just fine with 10.6.4. Even after I upgraded to 10.6.5 and the freezing started to happen, I reverted back to 10.6.4 (loaded 10.6.3 from my install DVD and did the 10.6.4 combo update) and everything worked fine for weeks. After almost a month of stable use (computer was on 24/7...only slept when I left it alone at night or closed it to put it in my bag) I decided to upgrade to 10.6.5 again. Then the freezing came back. When the App Store was released I thought (at first) you could install it on 10.6.4, in which case I was going to run 10.6.4 again, but the requirement to run 10.6.6 just got me hoping that the newest updates would fix the problems. No such luck. So here I am on my Lenovo Win7 (because it doesn't freeze), backing up my MBP, getting ready to take it to Apple to try and get something fixed.

From everything I've tried for the past month and a half, I would confidently say it's a software issue and not a hardware issue. Seems like the common thread between everyone's computer here is the NVIDIA/Intel graphics chips. People have different size/speed HDDs, OEM and aftermarket upgraded HDDs, upgraded RAM, I'm sure everyone is running different programs and visiting different websites, and it also sounds like people have differing usage habits. Apple needs to roll out a software update for this because, so far, we all paid avg $2000 for paperweights.

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MacBook Pro (2010) Freeze

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