iPad "misbehaves" when used with a MultiSIM - picks up/rejects phone calls

Wow.

Since O2 and even the dreaded AT&T have figured out how to make data only sims then it looks like T-Mo needs to get on the ball and resolve this issue because it seems like they're the only mobile provider having it.

@Slartibart_de
Yepp, looks like you're right. There are some technical differences. I suspect that's due to different software/hardware on networklevel, not due to different sim-technology.

But, as i said before, this problem wouldn't be a problem if the "device" would signal its capabilites correctly.

A datadevice that answers incoming voice-calls is just plain stupid, especially because in cicuit-switched-mode (as the ipad is originally in) the fact that the incoming call is indeed a voice-call is signaled.

So the iPad should at least (!!!) ignore the call. But somebody tried to be smart and made the iPade signal "denial" the incoming call because ⚠ it's datadriven-only.

That's not smart, that's stupid.

It's not the inital fault of t-mobile or other providers. Due to their specific system-configs t-mobile is just hit very hard by this fact. ...and as Germany's exclusive iPhone-Partner (therefore potentially with quite a few 1st-gen-contract-holders) t-mobile has to react quick and flexible. Which unfortunately will not happen, because hey... it is still t-mobile we are talking about here 😟

kinonet wrote:
It's not the inital fault of t-mobile or other providers. Due to their specific system-configs t-mobile is just hit very hard by this fact. ...and as Germany's exclusive iPhone-Partner (therefore potentially with quite a few 1st-gen-contract-holders) t-mobile has to react quick and flexible. Which unfortunately will not happen, because hey... it is still t-mobile we are talking about here 😟

Seems you are right... 😟

On 18.05.2010, at 18:19, <Servicecenter.GK@t-mobile.de> wrote:

Sehr geehrter Herr Xxx,

Sie bitten um eine technische Lösung als iPad Besitzer.

Gern beantworten wir Ihre Fragen.

Die Nutzung einer MultiSIM ist mit dem iPad nicht möglich. Daher bieten wir iPhone/Complete Bestandskunden eine CombiCard anstelle einer MultiSIM. Hierfür bekommen Sie attraktive CombiCard Vorteilsangebote für Gelegenheits- oder Dauernutzung.

Gern geben wir eine umfassende Tarifberatung durch einen Anruf für sie in Auftrag, sobald das iPad offiziell vermarktet wird. Teilen Sie uns bitte mit, ob Sie dies wünschen.

Haben Sie Fragen dazu oder können wir sonst noch etwas für Sie tun? Bitte zögern Sie nicht, sich mit uns in Verbindung zu setzen. Wir sind jederzeit gern für Sie da.

Mit freundlichen Grüßen

Xxx
Geschäftskundenservice

As we expected, T-Mobile will not adress the problem. Selling new data-plans on top obviousliy has a higher priority than satisfying customers with existing data-plans.

See for yourself:

On 19.05.2010, at 08:59, <Servicecenter.GK@t-mobile.de> wrote:

Sehr geehrter Herr Xxx,

Sie möchten Informationen zur Nutzung des iPads.

Datengeräte, die zum Zeitpunkt des Vertragsabschlusses auf dem Markt waren, können mit den Complete Tarifen genutzt werden.

Die Complete Tarife und das iPad sind nicht kompatibel. Daher wird es keine kostenfreie Lösung geben.

Haben Sie Fragen dazu oder können wir sonst noch etwas für Sie tun? Bitte zögern Sie nicht, sich mit uns in Verbindung zu setzen. Wir sind jederzeit gern für Sie da.

Mit freundlichen Grüßen

Xxx
Geschäftskundenservice

So we are back too.....

In the US we have to pay for an additional data plan.
In Germany you have to pay for an additional data plan.

T-Mobile never intended for you to use the multi-sim in your iPad.

Welcome to our small world.

AT&T has good rates for the iPad data plan and where I live we have reliable service. Yeah!

I already pay $120 per month on top of my regular cell phone bill for data plans on four iPhones. We are back to my choice and we don't regret a cent. We love our iPhones, iPads, Mac Airs, iMacs and Mac Book Pros!

Best Regards,
David

the day apple sent the emails announcing the ipad in germany I called the simyo support and asked for a micro-sim-card and they just had it...I could order it for a low fee.

Simyo: 10 EUR for 1GB (prepaid or postpaid (auto))

https://www.simyo.de/mobile-welt/aktuelles/ipad-micro-sim-karte.html

I use simyo for my mobile a long time now (without the 1GB plan, so 24 cent per MB but I only get email subjects pushed to my phone which is very low in data transfer, so that's cheaper than the 1GB plan :)).

So why do you bother using your multisim card for the ipad? I really have no idea.

If you need HSDPA, then Simyo is not for you as it only supports UMTS which is still faster than Edge and GPRS but with simyo I have good umts coverage even in north-east germany (baltic see, Mecklenburg-Vorpommern). Here at home I only have edge from time to time (west-germany, NRW) but that's ok as I have my wifi here 🙂.

So don't bother to get it working with your multisim. Just get a different sim 🙂.

I use an HTC G1 on T-Mobile which I rooted and connect my wifi iPad using wifi tethering and uses my 3G data off of the G, AT&T blocks you from being able to do this currently fw 3.1.3 on the iPhone but with fw 4.0 this may change but you will still have to pay twice for data.

daddave2 wrote:
Welcome to our small world.

AT&T has good rates for the iPad data plan and where I live we have reliable service. Yeah!

Well, it seems that AT&T also want's you to pay more for less now:

http://gizmodo.com/5553418/att-just-killed-unlimited-wireless-data-and-screwed-e verybody-in-the-process

Welcome to our small world.

If you already have the unlimited plan you can keep it. Everyone needs to get over themselves. If you don't want a long term contract you don't get a guaranteed price. Anything can change at any time.

YOU CAN'T HAVE IT BOTH WAYS!

Hi everyone,
please report this Bug to Apple:

http://www.apple.com/feedback/ipad.html

Thanks

FYI: a bug is something that the developer of a system has diagnosed as an error, flaw, mistake, failure or fault in a computer program or system or whatever.

If you are not the developer of the system, you cannot classify problems with the use of a system as a bugs unless you actually know what the outcomes of the system are, and whether these outcomes are being met or not.

As a user, however, what you can escalate is what's called "technical incidents". These have to be investigated by the developers so that they can declare these errors, flaws, mistakes, failures or faults as bugs.

Cheers!


--tonza

And when you do, please describe your problem in the terms that can unambiguously direct the engineers to be able to reproduce the problem, and explain how the expected behaviour is different from the actual behaviour, and what the ramifications are for not having the system behave as expected.

You need to indicate:

1. the prerequisites for reproducing the problem,
2. a detailed problem description,
3. a step-by-step instructions list of how to reproduce the problem assuming the prerequisites in step 1,
4. a description of what behaviours and outcomes are expected
5. a description of what behaviours and outcomes are actually achieved
6. details (logs, traces, error messages, etc.) and other evidence to back up your report

Good luck with that!

Instead of doing something that probably won't see the light of day, I would contact your AppleCare representative about the problem. They may also provide a workaround for you rather than a "thank you, but we don't respond to individual comments."

Cheers!


--tonza

Message was edited by: tonza -- added why AppleCare is better than producing a "bug report" through a product feedback page.

Thanks, I did.

I can't believe there are people so stupid to declare an obvious bug as a feature. I believe that when your car stops and you have to push it that's a feature as well? Dear Honda, I love your feature pushing my car every morning. If only all cars should have the same feature the world would be better.

Besides the last software update Apple also provided a new provider configuration update through iTunes (I think it was called Betreibereinstellungen in German) and for me it *very likely solved the problem*. It seems too good to be true that Apple reacted to the complaints and calls at AppleCare, that I suppose came mainly from German T-Mobile customers with first Generation iPhone contracts - just a minority of iPad users I guess. And all this to the disadvantage of T-Mobile, their exclusive partner here in Germany. Such a short response time would make up to all the frustration I had with this problem.

Up to now I have not yet restarted my iPad but my iPad has been logged in to 3G network for an entire day now and at the same time I can receive calls on my iPhone. Can anyone else confirm this? I hope not all users have followed T-Mobile recommendation to buy into another data plan.