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Level 1

4 points

Belkin Network USB Hub (F5L009) - problem solved!

This problem relates to the fact that once again Belkin haven't bothered to update the installation software for their great USB Hub...not happy! Ironically this is the same problem Belkin had with this device when it came out back in 2007, with earlier versions of Mac OSX V (10.5); it's a simple fix and yet they have basically stumbled again for Snow Leopard!

PROBLEM: Belkin Network USB Hub F5L009 gives an error message "SXUPTP driver has not been installed" when you instal the software if you have Snow Leopard.

SOLUTION:
1. Download "SX Virtual link for Mac" V3.3.0 (Date 11/13/2009) from http://www.silexamerica.com/support/software/svl.html
2. You will have downloaded a zip file called "sx-virtual link_mac330.zip"; unzipping this will give you a folder named "s-42a330".
3. Within that folder, navigate to SXVirtualLink>contained_packages>Driver>10.6 (the 10.6 refers to Snow Leopard OS); inside there is a file called "Silex_kext" dated 5/11/2009
4. Drag this file into the installation folder Utility>Connect>contained_packages; it will ask if you want to replace the older version of this file that exists there. Click "yes".

Now you can go through the normal installation process using the modified package, as per the manual, and hey presto, everything works magically!!

[If for some reason you don't have the installation disk to start with, or have a problem sticking it on your desktop, it is available at http://en-us-support.belkin.com/app/...20hub/r_id/166 as F5L009 Driver - Mac (version 1.5.0, OS compatibility : Mac OS 10.5; note there is no 10.6 compatible version - and THAT is the core of the problem with the installation disk in the first place).

QUESTION: I know nothing about what the **** I am doing, and yet managed to figure this out from Googling and reading - why can't the brains at Belkin have done the same - it is a trivial exercise for them to have made a version 1.6.0 compatible with Snow Leopard. I am seriously unimpressed!

Late 2009 iMac 20.5 inch 1TB, Mac OS X (10.6.3)

Posted on May 14, 2010 9:35 AM

114 replies

fixerman

Level 1

0 points

Jun 24, 2011 7:42 AM in response to petero221

Thanks petero 221,

you have made my life a lot easier. I would never have found the answer by trawling the net. Your solution worked first time.🙂

fixerman

Level 1

0 points

Jul 7, 2011 4:02 AM in response to fixerman

I'm afraid I was a little premature. The software installed correctly and the hub appears on the dock ok and the external drive that I have connected to the hub shows and when selected it shows connected to the mac. However it does not appear on the desktop or in finder. Any advice please?

Jul 12, 2011 3:59 PM in response to Buswab

I'd like to add my thanks to all who have contributed to this thread. I've had a couple of the Belkin units for a while but they have become unreliable as the OS has upgraded under them. I kept looking at the Belkin site hoping for a new s/w version but of course no luck.

I looked at the silex site and found a download - an even later version than the one the OP pointed to. I simply installed it, it's called "SX Virtual Link", ie I didn't change the package contents as the OP suggested. It seems to do all the same things as the Belkin s/w just with a slightly different GUI. I'm now using this instead of the Belkin s/w. (I should add that I'm using it to interface to USB printers and scanners, so I can't comment on USB storage)

It's too early to tell if it will be more reliable but it's certainly more recent (the download page says OSX 10.6) so I'd recommend Belkin hub users to consider using it.

Keith

vinsup

Level 1

5 points

Jul 21, 2011 1:50 AM in response to petero221

The Lion has roared and guess what, the guys at Belkin have done a vanishing act. I tried re-installing and got a message that PowerPC applications are no longer supported. So, no more Belkin USB Hub for the OSX Lion.

Jul 21, 2011 2:07 AM in response to vinsup

Have a look at the silex site, it looks to me as if the SX Virtual Link is an Intel program. I'm not runnning Lion so I haven't tested whether it is supported.

Keith

vinsup

Level 1

5 points

Jul 21, 2011 3:02 AM in response to Keith Parr

Keith,

Thanks for the prompt reply. I think the problem is with the Belkin software. The setup program seems to be written for PowePC rather than Intel. So when I launch the setup program from the Belkin package (after replacing with Silex file) I get a message that PowerPC programs not supported anymore.

Jul 21, 2011 3:16 AM in response to vinsup

yes, but ... <smile>

What I did, and what has worked for me, is to junk the Belkin s/w in its entirety and install the whole package from silex. It looks to me as if the innards of the Belkin box are the silex hardware / microcode, the silex s/w talks to it perfectly as far as I can see.

I suppose I should add a government health warning: I have not subjected this to extensive testing with all sorts of equipment etc. I'm running 10.6.8 and I'm using the Belkin boxes (2) to interface to a number of printers (HP, Epson, Dymo) and a scanner (Epson). It works better than the Belkin s/w ever did, doesn't hang, doesn't seize devices when it's been told not to, ... And it seems to be up-to-date and maintained.

YMMV but I strongly recommend you give it a try!

Good luck!

Keith

vinsup

Level 1

5 points

Jul 21, 2011 3:22 AM in response to Keith Parr

Thanks Keith,

Tried it. Seems like I am doing something wrong, as I click on the Cosetup file from the Silex downloaded package, nothing happens. Quite weird.

Jul 21, 2011 3:34 AM in response to vinsup

Odd, as you say.

In the same folder as cosetup, there should be two other folders: SXVirtualLink & Uninstall. Inside the first of there are three packages and another folder: contained packages. In this folder there are aplication, driver, and help folders. Is all present and correct?

For me, double clicking cosetup starts the installer. If all is present and correct, try using "open with" in the finder.

Keith

vinsup

Level 1

5 points

Jul 21, 2011 3:49 AM in response to Keith Parr

Keith,

Checked what you said. All present. Still didn't work. Tried using the .pkg file to install. It did install the software and restarted the MBA. When I try connecting to the HP AIO Photosmart printer, it says the connection failed. Not sure what that means.

Jul 21, 2011 4:30 AM in response to vinsup

Have you quit and trashed the Belkin s/w? Might there be a conflict?

When you say "tried using the .pkg", which .pkg do you mean? There are three and they look as if they are meant for OSX 10.3 10.5, and 10.6.

I downloaded what I'm using from here:

http://www.silexamerica.com/support/software/svl.html

Is that what you have? Is it worth trying a fresh download (if you tried the package substitution trick earlier in this thread maybe the packages are not complete)?

I don't recall whether I restarted my machine after the installation, might it be worth trying that? [What's the MBA you mention?]

Keith

vinsup

Level 1

5 points

Jul 21, 2011 4:45 AM in response to Keith Parr

Keith. It worked. I was trying the generic installer. When I tried installing using the .pkg file under the 10.6 folder, it worked without issues though it did ask me to restart post installation.

Thanks a lot for your guidance.