Level 1

4 points

Belkin Network USB Hub (F5L009) - problem solved!

This problem relates to the fact that once again Belkin haven't bothered to update the installation software for their great USB Hub...not happy! Ironically this is the same problem Belkin had with this device when it came out back in 2007, with earlier versions of Mac OSX V (10.5); it's a simple fix and yet they have basically stumbled again for Snow Leopard!

PROBLEM: Belkin Network USB Hub F5L009 gives an error message "SXUPTP driver has not been installed" when you instal the software if you have Snow Leopard.

SOLUTION:
1. Download "SX Virtual link for Mac" V3.3.0 (Date 11/13/2009) from http://www.silexamerica.com/support/software/svl.html
2. You will have downloaded a zip file called "sx-virtual link_mac330.zip"; unzipping this will give you a folder named "s-42a330".
3. Within that folder, navigate to SXVirtualLink>contained_packages>Driver>10.6 (the 10.6 refers to Snow Leopard OS); inside there is a file called "Silex_kext" dated 5/11/2009
4. Drag this file into the installation folder Utility>Connect>contained_packages; it will ask if you want to replace the older version of this file that exists there. Click "yes".

Now you can go through the normal installation process using the modified package, as per the manual, and hey presto, everything works magically!!

[If for some reason you don't have the installation disk to start with, or have a problem sticking it on your desktop, it is available at http://en-us-support.belkin.com/app/...20hub/r_id/166 as F5L009 Driver - Mac (version 1.5.0, OS compatibility : Mac OS 10.5; note there is no 10.6 compatible version - and THAT is the core of the problem with the installation disk in the first place).

QUESTION: I know nothing about what the **** I am doing, and yet managed to figure this out from Googling and reading - why can't the brains at Belkin have done the same - it is a trivial exercise for them to have made a version 1.6.0 compatible with Snow Leopard. I am seriously unimpressed!

Late 2009 iMac 20.5 inch 1TB, Mac OS X (10.6.3)

Posted on May 14, 2010 9:35 AM

114 replies

Jul 21, 2011 10:47 AM in response to vinsup

After updating Little Snitch my Belkin USB hub started working again.. I'm not sure if I ever installed any drivers btw.

Jul 24, 2011 5:03 AM in response to petero221

Thank you petero221

The only problem is that it allways disconnect my printers (green light goes off after a while). Have you any idea?

I'm using Snow 10.6.8 and the printers (Epson Stylus Photo R2880 and Epson Stylus Pro 7600) over my Belkin USB Hub.

Thanks to all for any help, i'm slowly getting mad...

Greets.

Matthias

DoroS

Level 1

4 points

Jul 26, 2011 12:47 AM in response to matthiasfromzürich

Thanks a lot petero221

I'm using Lion and your provided solution was very helpful. My Belkin USB Network Hub started working again.

Doro

Jul 26, 2011 6:10 PM in response to petero221

Thank you Petero221. Worked in seconds!

Jul 27, 2011 9:44 AM in response to Keith Parr

Hi,

I've followed the link and have managed to install the drivers. The SX Virtual Link is working and I can see the two printers and USB drive attached to it. Unfortunately when I try to connect to any of the devices I get a "Connection failed" message.

I am new to the Apple scene so any help would be appreciated. I'm running Lion on a MacBook Pro.

Thanks

Noel

vinsup

Level 1

5 points

Jul 27, 2011 1:26 PM in response to Rhiannon36i

Sounds like what I was facing. Try installing using the .pkg file under the 10.6 folder, it worked without issues though it did ask me to restart.

Hope this helps.

Jul 27, 2011 3:36 PM in response to vinsup

Hi,

Many thanks that seems to be working, I can now connect and print.

Noel

Jul 31, 2011 4:13 PM in response to petero221

My usb hub worked perfectly under Snow Leopard. When I updated to Lion it stopped working. I installed the package SX VirtualLink_10_6 and it works perfectly again in Lion.

Thanks for your help.

Aug 5, 2011 11:10 AM in response to petero221

I'm running lion and bought a belkin usb hub and downloaded the silex software it works fine hoever it can't connect to my usb devices I have tried a few different one and it always comes up with the banner connection to usb disk failed.

Can anybody shed anylight on this?

Aug 10, 2011 10:15 PM in response to petero221

THANK YOU!! This problem plagued me for months!

Aug 12, 2011 1:08 AM in response to James Staniford

James,

I also encountered this after the initial install of the SXVirtualLink_10_6 installer package. However, this package is dated 17 Oct 2009, while there is a more recent kernel extension package available under:

SXVirtualLink/contained_packages/Driver/10_6/Silex_kext (29 March 2010)

I ran this installer package after installing the SXVirtualLink_10_6, rebooted my machine, and now I got rid of the connection failed messages. So far I tested the hub with 2 printers and it seems to work fine.

Ringo

Aug 13, 2011 12:29 PM in response to petero221

Cheers, worked a treat for me, Best Regards, PeteB

Aug 14, 2011 7:32 AM in response to petero221

Hi,

I also bought a Belkin network usb hub, i'm running Lion but when i install the SXvirtuallink_10_6 software with the 10.6 Silex kext it all connects well!, but after a minute or 2 it constantly disconnects my usb devices all the time?, i have no idea what could be the problem because when i read these latest posts in this thread there were some persons who had succes with installing the Belkin network usb hub with the Silex software and the 10.6 Silex kext under Lion OS.

So please help me to find a solution!

Thanks in advance!

Rob

compuswa

Level 1

5 points

Aug 15, 2011 12:21 PM in response to petero221

I recently contacted Belkin to inform them that my home Base did not work under OS X Lion.

Belkin replied that Belkin had discontinued my product and was not able to support the software of my 4 months old Belkin Home Base (reed their answer below)

This answer really ***** !

Today I found here in this tread this simple solution to make it all work again.

So, why those clever boys of Belkin were not able to provide that answer?

Only interested in selling new products I suppose?

Or do they have to pay a fee for the new Silex kext 10.6 when they provide us this update?

This was the answer I receaved from Belkin:

Response (08/08/2011 09.59 AM)

Good morning, thank you for your e-mail.

I am very sorry to hear of your issue.

I am sorry to say that the Belkin Home Base's software is not compatible with Mac OS Lion. I regret to say that the product was discontinued sometime ago and it will be unlikely that any further software will be developed for the product so please accept my sincere apologies for this. I can only suggest you speak to your reseller who you purchased the product from for a refund as the product is not compatible with your OS.

Once again please accept my apologies for your issue.

petero221 Author

Level 1

4 points

Sep 10, 2011 1:38 AM in response to compuswa

Deja vu - I had all but forgotten I ever went through this going from 10.5 to 10.6. Of course when I upgraded to Lion, it all went pear shaped and said I could no longer use the Belkin... I was about to throw it out when I dredged up this thread. Ironically I had uninstalled the old version of the software, so it also complained when I tried to reinstal it - the same stupid message about PowerPC...

Thankfully, I have simply installed the whole Silex package (even tho it says it is for 10.6, it works fine on 10.7), and other than the GUI being different it all works sweetly. Recognises USB sticks, my USB label printer etc. So "thank you" for the discussions that happened subsequent to my post - it inspired me to try trashing the Belkin software! I suspect it will be a long time before I buy Belkin again!

I stil have the same problem as others regarding things disconnecting after a short time. If anyone has a solution, it would be great...there is an option in the Silex GUI, that for printers, it automatically connects them as soon as you hit print, which is the only time you actually need them connected. In the Silex GUI, you select the printer, right click, select PROPERTIES..., the CONNECT, the Connect Automatically only for printing, which opens a self-explanatory dialog box.

I know this doesn't help for plugging in USB sticks or memory, but for printers it works a treat.

PeterO

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Belkin Network USB Hub (F5L009) - problem solved!