Security code is invalid. iTunes for iTouch.

Due to an issue with my computer, I am forced to buy my songs from my iPod Touch. But when I try to purchase new songs, I get a message saying I need to enter my billing info and it takes me to a screen that says I need to insert my security code, and when I do, it says the number I put in is invalid.

iPod Touch, Other OS

Posted on May 19, 2010 9:48 PM

Reply
240 replies

Jan 4, 2012 7:14 PM in response to Catfish Soup

Hi guys I had the very same problem on my Ipad 2 and was so annoyed when I called and they said no one could help me becaus emy 90 day warranty was passed and I would have to pay fo it myself. I tried entering different cards and that didnt work until.... A SOLUTION


I used the paypal option and set up my same debit card information in it and it worked! now i can get my updates an download free apps as well as purchase other apps. Thank God!


I hope this works for you becuse none of the others worked for me! Apple needs to do something though because its not cool for us to be sitting here helpless after all what good is an ipad if you cant download apps or purchase new books.


Good luck Everyone!

Jan 5, 2012 11:57 PM in response to bullfrog94

Here's another fix for all of you, in case you haven't been able to get it to work otherwise...


I talked with AppleCare, and it took a few days of prodding, but we figured out my problem. My account was charged, all of my apps downloaded, but the payment didn't go through for days and the funds weren't available when they tried to process it. The only way to clear that out was by buying a gift card and clearing the balance out that way. Regardless of how much money was in my account, the security code would read as invalid until the balance was cleared via a gift card.


Once again, they tried to have me fix the issue in a variety of ways before we actually touched on the real issue at hand. It was perplexing to say the least. We tried re-typing in all of my info (found that they had my iPad serial number assigned to someone else by mistake...glad we found that out in the process)...nothing worked.


Best of luck finding out what your problem is with the security code error...it's a hot topic for Apple, I think, though they are reluctant to admit it.

Jan 23, 2012 12:30 PM in response to Catfish Soup

We all seem to have the same problem. There are 11 pages of discussions going back to march 2010 with no real solution. In my case the Apple store from which I buy things from time to time accepts my credit card and stores the 3 digit security code. Unfortunately neither the iTunes store nor my iPod will save the security code 3 digit number. In my explanation [see below] to someone from Apple's support who suggested I try all of the things to do that don't work, I mentioned that I have been with Amazon for 10 years without ever having a problem go unresolved or with the cop out of switching to a different payment method.

It is no wonder that Amazon has been inticed into selling music downloads. Such a shame when Apple is the neatest system. In the quirky Apple system I can buy iTunes music on my computers without the security code stored but apparently not from the iPod. Perhaps the sheer Catch 22 insanity of Apple's support will embarass them enough to fix the problem. None of the myriads of other internet sites I deal with and who use the 3 digit code have gotten themselves so tied up in their underwear.


Here is my response to Romarico a support tech from Apple:

Romarico

The problem appears to be that the iPod account sign in will not accept the 3 digit "security code" number required from the back of my Credit Card. Although my APPLE STORE account accepts this 3 digit security code and shows it to be recorded. But the iTUNES STORE account page won't save that 3 digit security code.

In spite of this, for reasons known only to Apple, I can buy songs from the iTunes on the computer, I just can't buy songs from my iPod and I suspect the fact that neither the iTunes account page or the iPod will let me save the three digit security code is the culprit. This is keeping me from buying apps and songs using the iPod although I can buy apps and songs on the computer and it will update the iPod with these purchases after syncing with my computer. I have the latest software on both iPod and computer. I have reset my iPod and redone my information at all locations and nothing resolves the issue. iTunes and iCloud and iPod will not let me enter the security code but Apple Store will.

It is incomprehensible to me that such a quirky issue exists [the apple blogs are full of this problem which appears to be a bank vs Apple glitch] and no one at Apple seems to be able to fix it. The blogs and support forums seem to be having everyone redo everything but it doesn't seem to fix the problem and the recommendation is use PayPal or buy prepaid Apple cards [......ie a cop-out].


I am trying to hook my iPod up to the iCloud and have paid the yearly subscription fee. I do not want to use a different credit card but I am starting to understand why Amazon, Microsoft SkyDrive and others are able to gain market share. Microsoft had a lot of this a few years back but seemed to have fixed it. I have never had such a problem with Amazon in the ten years I have been dealing with them.

Thanks for listening and let me know if a viable solution [that is a solution which does not cause me to change payment method] can be found.

Mike Ruddy

Union City TN 38261

Jan 23, 2012 5:55 PM in response to michaelfromunion city

"I can buy songs from the iTunes on the computer, I just can't buy songs from my iPod and I suspect the fact that neither the iTunes account page or the iPod will let me save the three digit security code is the culprit"


???

You don't need to input your CC in two different places.

If you can purchase in iTunes on your computer, just sign in with the same iTunes account on your iPod. Yu don't need to input the CC on the iPod for the same accountnt that already has a CC.

You don't need to use (and really shouldn't) have a different iTunes account for the iPod.

Jan 23, 2012 9:02 PM in response to Chris CA

I have the same password and ID and Credit card for all my accounts and all my software is up to date.

Here is my problem:

Originally for my iTunes account I used an ID which was a simple log in "mpruddy"

From my computer I could buy from the iTunes store and the Apple store and my iPod without a problem. One day when attempting to buy an app on the iPod it required me to use an email ID. Since my ID was not an email I suddenly could not buy from my iPod. So I went in and changed my ID in iTunes to my email as requested. After the change iTunes and the Apple Store allow me to purchase without a problem but the iPod keeps saying "cannot connect to the iTunes store" this is not true because I can connect to the iTunes store on the iPod and play the song preview but I simply cannot buy the song it will ask me to login which I do and then it appears to accept the login. When I attempt to purchase the song it asks for the password again in an endless circle or indicates "cannot connect to the iTunes store.The same is true of Apps. When I buy Apps or songs on my computer they are downloaded to the iPod with no problem. But I want to be able to buy from the iPod. As long as this glitch is there I can't.

What I have noticed on this forum is that 136,000 hits over a two year period have been made which indicates there is a problem and the great majority of responses to the problem indicate no solution has been found. There are several other forums on Apple and on the web all with this same problem brought up over and over again. A fix or a clear statement that the problem is unsolvable from Apple would solve a lot of these good people's problems. If I am incorrect in my assumption concerning the security code, then perhaps it might be in order for someone from Apple who actually understands the software to acknownledge this forum's frustration and clarify it for all of us. I note there are forums that show the iPad also has the same problem. It would seem a good marketing strategy to solve the problem.

Apple seems to be like the fellow in the Geico commerical who can't understand why it is so hard for us guinea pigs to say "row"..... such a simple word -- but not if you are the guinea pig.

Mike

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Security code is invalid. iTunes for iTouch.

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