My son just go his itouch, we created an apple id and when we try to setup for itunes store we get and error after filling everything out.. The error is "you are not eligible to create an account at this time" I have tried using another email address but still same error.. any help would be great.. Just got this thing and he cant even use it..
I have EXACTLY the same problem. For an iTouch purchased for my son yesterday. Tried creating an account from the iTouch, my home PC, my iPhone but get this error message every time. Rubbish apple - what is the problem?
I have EXACTLY the same problem. For an iTouch purchased for my son yesterday. Tried creating an account from the iTouch, my home PC, my iPhone but get this error message every time. Rubbish apple - what is the problem?
I have the exact same problem with my niece's ipod touch. I've tried creating an account with totally different information (mine) thinking maybe it was an age thing. Preventing someone under age from creating an account. But even that gave me the "you are not eligible to create an account at this time." What's strange is that all of us have this error within the last couple days. I'm betting it's a problem with Apple's site. Come on, Apple, address this! Disappointed kids here and nary a reply from them.
OK. I have the same problem and have dealt with Apple four times in the past 24 hours. I will report what they have said here although I'm afraid I don't have an answer:
First call. "We have a server problem. It will be fixed in 24 hours. A lot of people are having this problem."
Second call ( 24 hours later). "Our problem. Same problem need another 6 hours."
Third and Fourth Call. Ten hours later. Three different reps in varying orders of escalation. We went through all of the normal stuff (log in together, check case, go to info.apple etc. Everything checks out but nothing works. Fairly intelligent exchange results in the following "we are having a lot of problems with accounts right now. A lot of things are changing and we are having problems all over the place with people's accounts. Right now there is nothing that we can do. Wait another 24 hours and see if it fixes itself."
This obviously ***** because my eight year old doesn't get any of it. And the I POD touch just sits there. I have tried logging in from my mac, her dell etc. Doesn't matter. We are in never-never land. Will keep trying.
Oh dear oh dear Apple. This is really p@@@ poor. What I suspect has happened is that Apple have been making some changes to the registration system to support the launch of the iPad on Friday and in doing so their IT people have completely screwed up the process.
Methinks they'd better sort it out by Friday or they are going to be overloaded with some very unhappy customers.
My son got a new Touch on the weekend and no matter what we try we can't create an account. We managed to create an AppleID to register the Touch but can't join it to an iTunes account. We're getting "Unabls to save, an error occurred" when we press the continue button after reviewing his details. I've tried creating an new account using other mail addresses and different computers and we can't create a new account either.
Sent a email to iTunes help and the response was a form letter that showed that they didn't even read my email. I expect a better quality of software from you guys.
Just spent the best part of an hour on the phone to Apple. Useless absolutely useless.
I have learnt that iTunes is not operated by Apple but by another organisation and the only way to get any technical support is via the apple.com/support/itunes email me web page. I've tried that and get noddy information on how to create an account which is next to useless.
Right now I still have no resolution to this problem. I've tried creating a new account with multiple different email addresses, from my iPhone, laptop, PC and the iTouch and non of them work. All either give me the "you are not eligible to create an account at this time" error message or the "An error occurred. We couldn't save your changes" error message when reviewing the account and trying to simply update the year of birth.
Have anyone here had any success in getting this resolved?
I got the same email from iTunes support and I'm still waiting for a response (day 3) to my follow up mail stating that I did everything they said but it doesn't work.
I even went to an Apple Store and asked the experts for help. Email Apple was their response. Still have unhappy child at home.
You can create an account via myinfo.apple.com, then login to the itunes store afterwards - it will accept it (just tried)
However, this has one problem, which is you will have to add credit card details to the itunes store account - it will not allow 'no credit card' option from accounts created outside itunes store.
Well after sending them a bit of a stroppy email, including screen shots of all the error messages and how I get them, they may be taking this problem seriously. Latest response from Apple Support says "Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available."
Which is not a great leap forward, but is better than please see this link on how to create an account!!
You don't need an iTunes account to add items to the iPod touch.
You need an account to purchase from the iTunes store.
You can add you own CDs and MP3 files to iTunes then sync them to the iPod touch.
I'm having the same problems here with my niece's new b-day present. Tried creating an App Store account through the iTunes program and got the "You are not eligible to create an account at this time" line. Same message when I tried registering through the iTouch. Can't even work on its first day...very nice!
Yep, same problem here when I tried to set up an iTunes account today (several times) for my cousin's daughter. She has got £25 worth of iTunes vouchers which I cannot redeem for her. Very frustrating when you spend over an hour trying to troubleshoot with useless help pages. You would think that upgrades to their system would be fully tested before rollout. Ho hum. I'll twiddle my thumbs and try again tomorrow and probably for a few more days yet!
