Level 1

8 points

stuck on 'restoring iphone software'

kept having problems with applications so i restored my iphone. usually a simple task, but this time around it won't get past the 'restoring iphone software' screen on itunes and the progress bar on the phone keeps getting stuck in the same spot (3/4 the way through). i let it sit for 20-30 minutes and it just stays there.

i did a hard reset three times and now i'm on my fourth time with the same problem.

any ideas?

running the most recent version of itunes (9.1.1), restarted computer, tried different usb ports.

macbook pro, Mac OS X (10.5.8)

Posted on Jun 2, 2010 7:26 PM

Top-ranking reply

ssvillamor

Level 1

4 points

Posted on Dec 30, 2010 12:21 AM

This problem are very common now a days and it seems no specific solutions.

But I resolve mine without the need of the following:

turn off anti virus software
another pc to sync
reinstall itunes
turn off firewall
running something to continue
pressing something...

This is my method:

Of course Itunes version should be compatible to the firmware that you would like to restore.

Run the diagnostic in the HELP menu of your itunes.

Finish it and see the report.

You will notice that there are plugins in your itunes.

Please delete or unistall this plugins or software.

The 3rd party hackers Wi-fi sync should be also uninstalled.

Then Run your Itunes by creating a new Library (pure clean) using SHIFT DOUBLE CLICK (windows itunes)..

do the restore and viola. 5 minutes is long enough.

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27 replies

c3xanada

Level 1

0 points

Nov 13, 2011 4:18 PM in response to mcdoobie

my solution for windows and mac if none of the above is working

https://discussions.apple.com/thread/3481728?start=0&tstart=0

mcdoobie Author

Level 1

8 points

Jun 3, 2010 3:33 AM in response to iphone3Gguy

thanks for the link, but i'm on a mac. i let it sit overnight and it's still frozen at the same screen.

Aug 15, 2010 6:52 PM in response to wjosten

wjosten, you are a genius!

I've finally managed to resolve this problem which has been plaguing my MacBookPro for ages....

Thank you!

Sep 15, 2010 10:10 PM in response to wjosten

@ wjosten: This worked for me. Thanks a lot. Just wish it would work for my other iPhone.

kd13

Level 1

0 points

Sep 26, 2010 3:41 PM in response to fabioganga

any luck fixing problem? I have the same exact problem let me know thanks

Sep 29, 2010 8:27 AM in response to fabioganga

Any update please anybody?

This is really starting to be very annoying....

Thank you.

Oct 13, 2010 11:10 AM in response to fabioganga

I had the same problem, did the reinstall steps by wjosten. I was reading online that the file is not present after a certain update so there is nothing to worry about.
This step works for me

MZPACH

Level 1

0 points

Oct 17, 2010 5:25 PM in response to fabioganga

That was it! Thank you so much. I was getting really frustrated because I've had the same problem on two different Macs.

Oct 17, 2010 5:59 PM in response to mcdoobie

I have lost most of my photos and files from my iPhone 4 because I restored it (accident) is there any way of getting them back? as i found something in my Recycle bin which I restored but cant find?

LX HEMI

Level 1

0 points

Oct 12, 2011 3:45 PM in response to ssvillamor

can't for the life of me find the "Diagnostic" run application in iTune's "Help".....

AlDan

Level 1

38 points

Nov 6, 2011 10:40 PM in response to fabioganga

THANK YOU, man... Wi-Fi sync... did it ever worked as stated in the manual? not for me...

scholas

Level 1

0 points

Jun 27, 2015 6:11 AM in response to wjosten

how this goes for windows?

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stuck on 'restoring iphone software'