exchange stops syncing

at my office we use mail.app under snow leopard with a hosted exchange server. one staff member has a recurring problem where mail.app will stop syncing with our exchange server randomly. it still works on her blackberry, the outlook web client is sending and receiving just fine, her internet connection is a-okay, but for some unknown reason, every so often, mail.app will just stop sending and receiving her mail. the connection hasn't dropped out for anyone else in the office. it's working just fine on my machine.

has anyone encountered this behavior before and figured out a solution for it?

iMac 3.06 GHz Intel Core 2 Duo, Mac OS X (10.6.3)

Posted on Jun 11, 2010 9:28 AM

49 replies

Aug 29, 2012 6:38 AM in response to Fabien3930

Yep, I was waiting a while to report back, but Mountain Lion and a mailbox rebuild seems to have resolved the problem for us too.

Aug 29, 2012 4:25 PM in response to Kerry Knopp

OMG> I hope you guys are right. I'll be so happy if ML fixes it 🙂

I was just trying to convince a client today to move to Outlook and felt dirty about it really. This is great news. You guys have left this at least a few days right?

Aug 29, 2012 7:34 PM in response to Brad Dunn @ nazori.com

I'm sitting on almost a week of it working with a very picky user. he actually has two Macs and both weren't working. the ML one has been working great and it even caused the Lion one to behave better somehow.

u352

Level 1

4 points

Aug 30, 2012 5:44 AM in response to Kerry Knopp

Dont feel dirty. I switched to Outlook and I have really been pleased with it. It really works well and has some amazing tools all in one place rather than doing email one polace tasks in another.

and it synchs with everything provided you use exchange,

oh and did I say it doesnt hang when loadng messages.

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exchange stops syncing