iTunes 9.2 - unable to play videos ...

Update on this - It's been over 48 hours since I sent in my question to apple support and I've yet to get a reply. Anyone else have any luck?

I have been fighting this issue with iTunes support since early June. None of the HD episodes of TV shows I have downloaded will play on my new iMac. SD plays fine and since the sync'ed version on my iPad and iPod played fine, and iTunes refunded me for my purchase I thought nothing more of it.

Fast forward two months, a new version 10.0 (67) of iTunes and my wife gets an iPad and now the shows will not play on any device....Apple Support escalated me tonight, friendly but can't solve my problem. Had to get off the phone when he ran out of ideas (he tried everything you guys have posted here and more) and said he has to escalate to an engineer and to expect a call in about 3 days.....

Pathetic, I feel like a PC again 😟

Hi There, I've got the same problem here too, but I'm running iTunes 10 on a PC... I can't get my purchased videos to play in iTunes... It asks me to authorize the movie via the iTunes Store and pops up the window requesting that I open the file with iTunes (which is what I was trying to do in the first place) then it asks me twice to log on the iTunes store, then ends up saying the movie is already authorized for my computer, but it ends up not working... Please HELP!!!!!!!!! It's really frustrating as I'd like to watch these movies on my iPod Touch, but am unable to transfer them on it because of that glitch...

for those of you who have gotten refunds, how did you do this? not sure how to contact them where I can speak to a person live