iPod Touch freezing during restore

I have the same iPod as yours. I'm wondering could it be this way for only the 8 & 16GB 2nd generation iPod. Hopefully, you get yours completely done! I'm going to give up in a few hours if I see no progress.

Same problem...
Flying out Thursday evening for 11 days and I had planned to upgrade this before I left. Shame I won't be able to use the ****** iPod on the long flights... thanks a lot Apple.

I have the same issue but with a 2nd gen 32G ipod touch.

Tried to go through the iOS4 update. Got to restoring ipod software and now the progress bar in itunes sits around 90% but the progress bar on ipod touch sites at around 45/50% and doesn't move. Left it from 7pm last night until this morning with no change.

I've tried resetting the ipod which then generates an error(9) (because the ipod was disconnected apparently) but no difference and then tried restarting my macbook pro and trying again. But the same symptoms occur.

Looks like I'm going to have to make the hour long ride to work this morning without any music which is gutting. This item is less than a year old so should be able to get some support out of Apple, but would rather not be without my ipod for any length of time if I can avoid it...

Anyone got any clues?

Anyone got any clues?

Nope, feels like I've tried everything all our computers (3 windows machines) and two different cables.

My 2nd gen 32GB touch is as dead as it gets right now and my warranty expired about a month ago 😟

Same here... iPod Touch 2nd G. It just freezes when trying to backup. Hope a solution is in the works.

Nnnnnnnnnn

Has it finally restored for anyone?

I may have a solution...

I phoned Apple Support this evening around 7pm and they were really helpful. My ipod is at least back on - albeit with everything wiped - but it's currently resyncing.

They walked me through these steps:

1. Quit iTunes (Force Quit if you have to)
2. Disconnect the ipod from your computer
3. Create a new user account (I named mine Dummy)
4. Log out and log in to the new User account
5. Press and hold the power button on the iPod to turn the thing off - if it doesn't go off, then press the home button briefly as well so that it does.
6. Open iTunes
7. reconnect the iPod to your computer and once the usb cable is inserted fully, press the home button on the ipod to switch it on
8. iTunes should detect the iPod and offer to restore it. Accept the restore option.
9. iTunes will download the software (took about 10 minutes for me - 315Gb) and then you need to follow the instructions and accept the software license agreement.
10. In iTunes, you should see the "restoring iPod Software", "verifying iPod software", etc and once done your iPod should run good as new.

Safely disconnect the iPod (make sure you eject it first), log out of the dummy account and back into your regular one. Open iTunes, reconnect your iPod and iTunes should start to restore the iPod from the backup made earlier.

Be patient with that last one if you've got a lot of data backed up!

I really hope this helps others - my backup restoration still hasn't finished yet, but it's looking promising. I performed all this on a MacBook Pro, but from the way the support lady kept thinking I was running Windoze, I guess the same process will work in that OS too.

Oh - and phoning Apple support didn't cost me a penny despite being well outside the 90 days... in fact, because I'd never called them before, they granted me a 45 day warranty and offered me the option of taking out an extended 12 months too (for £39). I haven't taken them up on that yet, but seriously thinking about it - seems cheaper than buying a new iPod...

Peace

3. Create a new user account (I named mine Dummy)

I have already tried this before but I thought... what the heck I'll give it another try. Didn't work BUT when I logged in to my regular account again with the ipod still connected itunes popped up and since it was already there I just pressed restore again to let it run yet another time and this time it actually went through the whole process!!

I have no idea if I was just lucky or if the new account had anything at all to do with it but now my ipod is alive! I need to resync all my stuff so I can't comment on stability or anything yet.

Hmm, it still crashes when I try to sync anything though... but that's a separate problem I guess. At least it's running now.

I am getting the same problem. iTunes says "Restoring iPod Software" but it stays stuck about a quarter of the way through. What gives? I've tried everything including creating a new account, downloading the newest iTunes several times and installing/deleting/reinstalling it, rebooting my laptop, changing USB ports. Nothing works.

I've tried that. Nothing at all happens. It's still stuck.

So I made a reservation for the Genius Bar at the Apple store on Friday to see if they can fix it for me.

Message was edited by: Ang1986

Okay, so I tried it again, but it seems to be frozen again, but this time, it's now past the p in "restoring iPod software" unlike before.