Issue with Proximity Sensor during calls

tarredlog wrote:
It happens to me most frequently when I try to cradle the phone between my ear and shoulder.

That's exactly when it happened to me. Haven't had any problems when I'm holding the iPhone in my hand (other than one time when it somehow put my original call on hold and dialed a business colleague at 5am).

100 pages complaining about this issue
166,000 views
nearly 1500 posts

AND NOT A WORD FROM APPLE! SHAME ON YOU APPLE !

I do not think that Apple will respond or the press will really pick up on this issue, because it is a ratings game.

Think about this. The "Death Grip" issue was clearly a hardware issue. Therefore, it would have an affect on every Iphone no matter what (and it seems to do so). Now look at the proximity issue. This does not seem to affect every phone. Although, it appears to affect many phones. Either way it could be a software issue and not hardware. Apple may fix it and it is done. The "death grip" issue would have resulted in a recall of every phone sold. The proximity sensor issue most like will not cause that.

The only way for the proximity sensor issue to become a bigger issue with Apple and the press is if everyone that has it emails someone in the press and Apple asking for support. Maybe it will then gain some attention.

Message was edited by: TrentP

Received iPhone 4 on July 9th from apple, seemed fine until Sunday night when I had two dropped calls and 4 different people saying I can't here you, numbers dialing, people on hold, etc..etc.. I was defending this phone because I thought it was just a bunch of people complaining but this issue is so bad I will have to return the phone. I am considering a 3GS but I am so disgruntled I may just forget the iPhone....Oh and I love the fact that none my 3G or Ipod accessories work. We apple customers put up with so much crap because at the end of the day the products usually work better, this is clearly not the case with the iPhone 4. At this point I don't understand why they just don't admit the problem and tell us how they are going to fix it. This phone will be sent back if not fixed within a few days! It is currently unusable as a phone. And don't tell me to put a case on it, it already has one.

Ive just returned it! feel so much better. The guy asked me the reason for return as he had to fill something in. I said 'I cant use it as a phone'

I've experienced the problem of "face dialing" too. I was told that the phone's keypad was supposed to deactivate while making a call. However, I've accidently hung up on people and calls have been put on speaker phone when I did not intend them too. I waited in line for 12 hours for this phone. I thought that I would be getting a quality product. I hope that they figure out a solution to this problem pronto!!!!! Otherwise, I am going to be one severely disattisfied customer!

im having the same darn issue, can't seem to make a phone call without hanging up on people and hitting speakerphone constantly. its crazy.

It has lived up to it's slogan though,

"This changes everything. Again"

You are **** bleeping right there Jobs. The phone no longer functions as a bleeding phone unless you "just hold it differently".

Another issue this morning with putting a call on mute while talking. The screen is turning on and off during a conversation. I'm holding the phone the same as I held my 3G.

Sending an email to Apple Support, hoping everyone else does as well.

I just wanted to add my name to this thread. I had my first issue with the proximity sensor today. I've had my phone for a week and today while talking to my wife, facetime tried to activate. Bummer

I just wanted to add my experience onto this ever-growing thread. I have had the proximity sensor issues since I received the phone on July 2nd. I believe it is a software issue so I haven't bothered trying to replace the phone only to enjoy the same issues still. My first phone call dropped and at first I thought it was the antenna problem -- which I can reproduce, but not enough to drop calls so far. Instead it was because I hung up the call with my chin. Just yesterday I put my mom on Mute twice, ended the call once, and put her on Speaker once. All on the same "call", all unintentionally. I have had an iPhone since the first 2007 generation without these problems, so I refuse to accept this "you're doin' it wrong" resolution. Apple needs to fess up, and tell us when to expect that software update that puts the sensor behavior back like it was in the previous models.

Same here. This is a constant issue - one that purchasing a "case" doesn't seem to solve. Hopefully this one will be fixed with a patch.

Apple, please acknowledge that you screwed the pooch on this one and just fix it. It would be a **** of a lot nicer than wading through the sunshine you've been blowing in various orifices.

Wow, Consumer Reports just put out a report on the iPhone. Apple are you listening? Please fix quick!

I too am having 2 issues... (I do not have a case)

1) It drops calls way more frequently than my 3G ever did...
2) 2 out of 4 calls have me 'Face dialing' or starting up FACETIME. SO incredibly frustrating. I reset the phone, still no joy.

Apple...please fix these issues ASAP. I dont see how these issues were not found and fixed before initial release. They are easy to reproduce and extremely annoying. Starting to thinking 'DROID'.

Proximity issue here on both mine and my wife's phones. From what I've seen, every iOS4 device has this issue (including upgraded 3G/GS phones), but some people either refuse to acknowledge they are having it or simply don't make many calls.

To Apple: all you have to say here is you are working hard on a fix (this is 100% a software issue) and will post an updated version of iOS4 ASAP. Why is that so hard?