Level 1

5 points

Issue with Proximity Sensor during calls

I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).

Macbook Pro, Mac OS X (10.6.4)

Posted on Jun 23, 2010 8:09 PM

1,688 replies

Jul 12, 2010 7:50 PM in response to Disgruntled-iPhoner

Did that a week ago. No response. /notshocked

Still I encourage everyone to submit a comment.

Jul 12, 2010 8:32 PM in response to Matthew Yohe

Matthew,
We are not stupid! Many of us have had iphones since they first surfaced and know exactly how they work as they do not change much each time a new one comes out. Stop b.s.ing us and work on a fix! Maybe you should try putting the phone on your shoulder for a day and see how many times you find yourself calling other contacts or hanging up on people!

Jul 12, 2010 8:33 PM in response to PleaseFixTheProxSensor

I have sent it for third time know.
Did not get any reply first two times and dont expect to get one know, but at least i told them " if there is no magical fix in next two days my iphone 4 is going back to att for refund"

Got mine on june 23 been having issue from begining, exchange it on july 4 and that one seemed to be fine till couple days ago same things ( all mentioned here about proximity sensor) started to happen again.
No fix and return window is closing on us. More than likely in about a week there is going to be camping in front the Apple stores this time for returns.

Jul 12, 2010 8:40 PM in response to Manijak77

If the phones are starting out good up to a week sometimes from alot of the post I have read, then maybe the proximity sensor is failing after a short while possibly due to heat, or just bad sensors to begin with. It does bug me that apple has yet to admit this as a problem.

Jul 12, 2010 8:42 PM in response to reality_150

How do u join that class action lawsuite? lol

Jul 12, 2010 9:50 PM in response to Disgruntled-iPhoner

Disgruntled-iPhoner wrote:
*EVERYBODY GO HERE AND PROVIDE APPLE FEEDBACK REGARDING YOUR ISSUES AND SEE WHAT KIND OF A RESPONSE YOU GET:*

http://www.apple.com/feedback/iphone.html

I had reported them about 2-4 times now NO RESPONSE from them.

Jul 12, 2010 9:52 PM in response to mdalegre

This page has jumped 50 pages since my last post! I returned the iphone 4 and reactivated my iphone 3. The staff at the Apple store were very helpful in assisting me and gave me no grief. They refunded my the cost of the $29 bumper which I did not have packaging for and shipped off the iphone 4 to the online return center (as they could not simply refund me since I didn't buy it from a store). I was credited the entire cost of my purchase! Such a shame. Will have to wait to see if they fix or redesign the phone.

chotty1

Level 1

34 points

Jul 12, 2010 10:10 PM in response to PatRolman118

Bummer. This is making me doubt even further whether a software fix will do it... too bad I sold my 3G.

Jul 12, 2010 10:14 PM in response to chotty1

chotty1 wrote:
Bummer. This is making me doubt even further whether a software fix will do it... too bad I sold my 3G.

Even I sold My old Iphone 3GS 32gb 😟 It ***** I just hate this Iphone 4 cause of this proximity sensor problem.

chotty1

Level 1

34 points

Jul 12, 2010 10:39 PM in response to iphone4_925

Same here. Well, Apple *usually puts out *something on tuesdays. Let's hope tomorrow we see -or- HEAR something!

Jul 12, 2010 11:27 PM in response to Matthew Yohe

I have this problem and have posted 4 times on this forum only to have it deleted

The iPhone 4 is pretty much useless as a phone it's ok for apps and games

Trouble is apple thinks it's ok to not update it's dedicated customers everyday just to reassure them.

Remember when apple nearly went bust Steve?? Maybe if you keep treating us like this it will again

Jul 12, 2010 11:51 PM in response to mdalegre

Thanks for mentioning this, I am certainly not one to bash apple! in fact I have never before! To be honest I am not experiencing problems with the antenna or reception, but I am having problems with the proximity sensor on the iphone4. I have used a 3G iphone for the past two years and got on great with it, hence I was beginning to think it was something I was doing wrong.

So much so I have resorted to only making calls with the headphones supplied! Anyone know if apple have now acknowledge this one and if a fix is due?

Jul 13, 2010 1:05 AM in response to Craigyparker

I can live with using a headset for now...or any other of the temporary fixes...as long as I know what the deal is...is it hardware? Is it software....Im willing to wait for a patch...but Im not willing to wait if its a hardware issue and my 30 days are running out......

Message was edited by: Jesse Diaz

alienatf

Level 1

10 points

Jul 13, 2010 1:18 AM in response to mdalegre

I've got the same:
while i'm talking phone can disable mic, call somebody or just disconnect.

Also I can't return phone because i bought it via eBay 😟

Orenj

Level 1

0 points

Jul 13, 2010 2:06 AM in response to Disgruntled-iPhoner

Done. I'm really hoping they come up with a fix.

This NEEDS TO WORK AS A PHONE!!

thats like... a .. perquisite.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Issue with Proximity Sensor during calls