Level 1

5 points

Issue with Proximity Sensor during calls

I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).

Macbook Pro, Mac OS X (10.6.4)

Posted on Jun 23, 2010 8:09 PM

1,688 replies

Jul 13, 2010 1:27 PM in response to mdalegre

Im glad I found this post because I though it was just something wrong with my ears...but it is true i had the original iphone, iphone 3g and now the iphone 4 and this is the only one that is causing this problem of me hanging up on important calls and having to explain to people that i didnt mean to hang up and that my expensice iphone isnt working properly.

Apple PLEASE release a software update ASAP

Lamprey

Level 1

0 points

Jul 13, 2010 1:28 PM in response to RyeDarrow

Yeah, saw that mentioned but couldn't find it in the many pages of this thread.

So, if it resets itself then what to do? I suppose even what I mentioned, the Home button "fix" wouldn't work either as you'd be opening apps, etc...but at least most of those would likely not interfere with the phone call?

This is really disappointing. Damnit, otherwise I am just blown over by this phone but it MUST BE ABLE TO MAKE A TELEPHONE CALL or my wife will kill me for forcing my old 3GS onto her so I could buy this one (now I want "hers"!)

Jul 13, 2010 1:29 PM in response to iradeon7

"You are holding it wrong."

-Steve Jobs

Posted from my HTC EVO

Jul 13, 2010 1:30 PM in response to Draygonia

haha how is the EVO? Besides the fact that it can make phone calls, how does it compare to the UI and display of the iphone 4?

Draygonia wrote:
"You are holding it wrong."

-Steve Jobs

Posted from my HTC EVO

Jul 13, 2010 1:40 PM in response to RyeDarrow

The display is nice and crisp on the Iphone, which doesn't mean anything since it has less than 4 inches of space. Kinda pointless isn't it? The naked eye cannot easily tell the difference.

User Interface! Ah! Well, I can download pron on the phone and it is open source. Everything open source is always better than a closed environment. It allows anyone to make and post their creations. We have a rating system to tell us what is good and what suks.

And crapple censors the pron word and the suks word. Nazism.

Message was edited by: Draygonia

Message was edited by: Draygonia

Jul 13, 2010 1:38 PM in response to mdalegre

Wow I'm having the same problem. I thought I was crazy until I starting reading the discussions. This is crazy. Apple need to fix these issues.

rsage

Level 1

0 points

Jul 13, 2010 1:57 PM in response to RyeDarrow

Please start a new thread to discuss android vs iOS, I beg of you. This thread is for one specific issue - proximity sensor on iPhone 4.

k9nsea

Level 1

0 points

Jul 13, 2010 1:57 PM in response to mdalegre

Having issues as well tried all the fixes & still no luck! Hopefully fixed with the update until then fins a quiet spot & use speaker phone.

Iphone 4 32g; shiney & new but beauty is as beauty does!

Jul 13, 2010 2:05 PM in response to rsage

Calm down rsage. I've been following this thread since day 1. I thought for sure by the time we got to 100,000 views we would have some kind of response from Apple. Now we are at what, 180,000? still nothing...You think one post not complaining specifically about the prox sensor is going to make a difference?

I asked him how he liked the Evo, not to start a comparison between android and i"POS". Which i might add is totally relevant to the thread, because if apple doesn't fix the proximity sensor before my 30 days are up, then that is the phone I am going to be using.

rsage wrote:
Please start a new thread to discuss android vs iOS, I beg of you. This thread is for one specific issue - proximity sensor on iPhone 4.

dugmar

Level 1

0 points

Jul 13, 2010 2:08 PM in response to mdalegre

Have had this happen almost every day since day 1. Face dial will put my call on speaker and dial the touch tone pad. Very frustrating.

Jul 13, 2010 2:10 PM in response to mdalegre

After five replacements, I finally broke down and took my IP4 back to best buy for a complete refund, no restocking fee. I am back on my 3gs and everything works perfectly using IOS4.
Oh well I will wait for the fix, and make 100% sure Apple has fixed the problem.

Jul 13, 2010 2:18 PM in response to Steve Kornreich

Wow, 109 pages and still no acknowledgment from Apple about this or other issues. I'm seriously considering returning mine too, as much as I don't want to, it's basically useless. Also, Apple are showing a complete lack of respect to their loyal customers, which I find rather disturbing. Please, please, sort this out NOW Apple, before it's too late!

Jul 13, 2010 2:24 PM in response to techknott

To make things worse with my proximity sensor I think I am going to have to use duct tape to fix my reception issue.

http://www.cnn.com/2010/TECH/mobile/07/13/iphone.4.duct.tape/index.html?hpt=C2

Wonder if apple will delete this one too.

Jul 13, 2010 2:32 PM in response to Samircortes

wow.

Samircortes wrote:
To make things worse with my proximity sensor I think I am going to have to use duct tape to fix my reception issue.

http://www.cnn.com/2010/TECH/mobile/07/13/iphone.4.duct.tape/index.html?hpt=C2

Wonder if apple will delete this one too.

Jul 13, 2010 2:35 PM in response to Samircortes

Samircortes wrote:
To make things worse with my proximity sensor I think I am going to have to use duct tape to fix my reception issue.

http://www.cnn.com/2010/TECH/mobile/07/13/iphone.4.duct.tape/index.html?hpt=C2

Wonder if apple will delete this one too.

LOL someone needs to email the link to cnn about this proximity issue as well so they can add some more fuel to the fire BURN APPLE BURN !!!! this is what you get APPLE for not taking care of your loyal customers.

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Issue with Proximity Sensor during calls