Issue with Proximity Sensor during calls

Chalk me up as another loyal iPhone user with a problem iPhone 4 proximity sensor. Just wanted to be counted among the many.

Fix us up, Apple.

And reimburse me for my "antenna insulating" bumper while you're at it.

LarsVball wrote:
I had proximity sensor issues until I realized that the iPhone cover I was using on iPhone 4 was intermittently covering the proximity sensor. It was an old iPhone cover for my 3G which I was using until I get one specifically for the iPhone 4.

I'm glad your issues seem to be resolved, but I and many, many others are having proximity sensor problems with either no case on the phone or a case that is designed for iPhone 4. I have an Incipio case that's designed for the iPhone 4, and I can replicate the proximity sensor problem with said case on or off.

Just wanted to add another voice. I've owned the 3gs and 1st gen and am very disappointed at the lack of response from Apple. I cannot make it through a call without disconnecting, trying to initate FaceTime, or playing music unless i hold the phone VERY carefully.

Trying to connect to Apple support took me 5 calls before i gave up and called from my house phone.

I'm glad I found this thread. I got my iphone from preorder and have had nothing but issues with it MUTING or going to SPEAKERPHONE or activating Facetime while i'm in a call. I've tried multiple ways of holding the phone but it still activates the touch screen during a call. Is there any fix for this?

This is my first Apple purchase and it looks like this will also be my last. I jumped blindly onto the Apple bandwagon thinking they would tested this phone before launching it...obviously I was mistaken. Between the call interruptions and the ridiculous reception/holding issue this phone should be recalled.

Message was edited by: Axelf

Message was edited by: Axelf

i can confirm that resetting all settings worked for me on the prox issue

I have this issue with my iPhone 4 as well. Reseting does not help, my face always mutes the calls when I hold it to my face.

I have also tried resetting and that fixed nothing.

IMO, don't look for apple to fix this problem for quite some time. Even if it is a software fix, and even if it is relatively simple, they can't afford to admit that there is another big issue with the 4. They're already reeling from the antenna problem and resulting Consumer Reports snub; adding another huge problem would be too much to handle. They'll fix this - in a few months, without ever admitting it was an issue to begin with, and with no announcement that the fix is out. Mr. Jobs: a little bit of humble pie NEVER hurt anyone......

Apple - this is clearly a major issue; please give us some news about when I fix will be available? I find it difficult to believe this wasn't discovered during testing.

It's reset setting turn off phone.

reset all settings turn off phone.

Worked for me so far.

Gettin the apple case DID NOT resolve my issue. This is a design flaw as now the sensors have to be moved due to the front facing camera (according to genius bar support visit for the issue).

It is totally frustrating!! Only resolution seems to be bluetooth ear piece or larger ears!!

I was hoping (expecting) there to be an update today... I am not sure what to think anymore. Nearly three weeks with the iPhone 4 and I have totally had to change my cell phone habits. This phone is rather uncomfortable to use because I am compensating for the sensor.

I have reset, restored and had my iphone replaced at the apple store.. Same problem. Hope this is a software fix. Or at least have Apple let us know when any update may be available

Apple we have 108 pages of complaints and counting..Hello? Is anyone there?

Here's another Apple loyal guy (first Mac in 1984) having the &$*#^&% proximity sensor problems. Noticed it the first longer call I made the day I got the phone a week ago. Then again two days later. Ever since.

Think is has something to do with the duration of the call. It never does it initially when I am "testing" it.

Tried reset.
Tried hard reset.

Will see how it works.

Interestingly I noticed on another thread somewhere that once you've connected the call (outgoing or incoming) press Home button that takes away the speakerphone, mute, facetime options. Think that may be a band-aid fix.

APPLE...I HAVE OWNED YOUR PRODUCTS FOR 26 YEARS WITHOUT PAUSE.

ACKNOWLEDGE THIS ISSUE. THEN FIX IT.

Lamprey,

TrentP figured out why longer calls experience the issue more frequently. Its because the sensor has a faulty memory. It first reads at over an inch, but then seems to take a second reading once it has been pushed against your face. With the new distance set, even the slightest movement of the phone will enable the screen again.

Lamprey wrote:
Here's another Apple loyal guy (first Mac in 1984) having the &$*#^&% proximity sensor problems. Noticed it the first longer call I made the day I got the phone a week ago. Then again two days later. Ever since.

Think is has something to do with the duration of the call. It never does it initially when I am "testing" it.

Tried reset.
Tried hard reset.

Will see how it works.

Interestingly I noticed on another thread somewhere that once you've connected the call (outgoing or incoming) press Home button that takes away the speakerphone, mute, facetime options. Think that may be a band-aid fix.

APPLE...I HAVE OWNED YOUR PRODUCTS FOR 26 YEARS WITHOUT PAUSE.

ACKNOWLEDGE THIS ISSUE. THEN FIX IT.