Issue with Proximity Sensor during calls

I am also having this problem. Thought I was losing my mind when I kept accidentally placing the calls on mute. I hope they find a solution quickly, this is driving me crazy.

I'm having the same problem - well this and a couple of other problems, but let's not go there right now.

As for the proximity sensor, I have put people on mute, dropped calls, dialed numbers (and the associated beeps) while on the phone with someone, I even had an instance where my cheek selected "Contacts", then a contact, then ringtone and then actually played the ringtone, all while I was on a call.

Very frustrating. Looking forward to a fix...

Interesting..... I found that you could trigger the sensor while using Google app. I do not remember having this issue with the 3GS. All you have to do is launch Google app and hold your hand close to the top of the phone. I went to landscape and first noticed the sensor activating.

I've having this problem too. I've only received the phone this morning and I've accidentally muted the phone numerous times. Earlier tonight while talking to my girlfriend somehow I managed to put that call on hold and call someone else. The phone also gets hot from the display being on all the time. How annoying, never had these problems with my 3G.

I thought I would chime in on this. Another person posted in this same forum about using an old 2G case for a 3G phone caused a similar issue.

How many are using an old 3G or 3GS case?

First night I got the phone I used it to talk to a work associate for 2 hours during a business call. I hung up on him twice, sent him a text and several other odd things during our call. I finally sat the phone down and put on speaker and it was fine.

Tonight I noticed, thanks to another who posted here, when _*I remove it from my 3G leather case*_ and talk on the phone, I do not have the same issues. I believe it was my leather case tripping the proximity sensor. I guess I'm going to have to stop being a tight * * * and buy myself a real iPhone 4 case.

I am having the same issue and its *DRIVING ME NUTS*

Hey Apple.... this phone is pathetic enough please fix this this with a software update if possible, and if its hardware... WOW ... what a massive fail this phone will be!

Add me to the list as well. Was on a call and started hearing DTMF tones. The other party was on a desk phone and nowhere near the keypad. I pulled the phone away and hid the keypad. A few moments later, I heard the audio switch from my ear to the bottom speaker. Pulled phone away from my ear and speakerphone had turned on from face contact.

Looks like there is a definite issue judging by the number of reported cases on this and other forums.

And just for good measure, I'm not using a case at the moment. Got a black bumper for me, but gave it to the wife until the colored ones come out for her to choose from.

And for additional good measure.. I have the reception issue as well but the bumper case does eliminate it when it's on my phone.

One work-around that really isn't much of a work-around is to press the "Home" button while you're on a call. This will at least prevent putting the other person on hold, activating Facetime, etc. At worst you might launch Plants vs. Zombies or something instead of calling your boss at an odd hour of the night. I really wish Apple would acknowledge this and address it a little better than they are. It seems like everyone that calls Applecare is told they are the first to report it. Amazing but not magical or revolutionary.........

Having same problem. Hung up and muted several people today.. This *****.

Add me to the list... The proximity sensor issue is driving me nuts!

I have this same issue.....it doesn't happen when I actually hold the phone to my ear, but when I need to use my shoulder while on the phone it has happened more than a few times....if this and the reception issue cannot be fixed I might return gasp my iphone 4. So sad 😟

For the last few days I have been hanging up on family, putting calls on speakerphone, hanging up on Skype calls, and wondering what the Google app is doing... now to find out that it's the proximity sensor and that I'm not the only one.

I don't use a case. It happens regardless of whether I'm holding the phone or resting it on my shoulder.

So, is it hardware or software?

Does anyone have an iPhone 4 without this problem?

I have the same problem. Tried the reset all fix which didn't fix it. I took the phone out of my old 3G phone case that I am using until my new 4 case arrives. The proximity sensor worked correctly with the phone out of the case! If you are using an old case, try removing your phone from the case and test again to see if this fixes your problem. It worked for me. The reset all may have contributed to fixing the problem so try that also along with taking it out of the case. I'm modifying my case (Sena) until I get my new case.

Same as everyone above. Thought I was going absolutely insane. Already on my first replacement phone (camera didn't work out of the box) and might just return this thing until they can sort everything out. Phone looks greak, just worried mine (and everyone's) is a lemon.

I thought that I was holding the Phone wrong 🙂 I am experiencing the same issue. When On a call and holding the phone to my ear, the phone screen switches on then off. If I move even an inch when the screen is on, one of the buttons (hold, spearkerphone, etc) will engage. At this point I have to pull the phone away from my ear and then press the button that was activated and then put the phone to my ear again.