Just FYI to all, support DOES know of this issue. The level one support people most of you get through to don't really have a clue about anything. In fact, the last one I spoke to said if you order a phone online, the only exchange you can do is through the mail. That's absolutely false, you can still exchange it in an Apple store.
That said, I've spoken to two different level 1 support people. Both very helpful, but not overly knowledgeable. The second one did push me through to talk to their 'senior advisor' which I believe is just level 2. That guy knew what he was talking about. We spoke for awhile about the issue and he explained he had heard it before but would still push it through for development to look into on a larger scale. He said at this point, all they can do is try swapping the phone to see if it fixes things but he believes a software fix will be necessary. I figured I may as well try new hardware if it's free, so I went to the store and got it swapped. The 'Genius' at the store said she had seen a couple people reporting the same problem as well. So, Apple does know of the issue. I pushed every tech I spoke to for them to submit reports so it gets looked at. They all promised me they were going to, so hopefully they did.
So far I haven't had the problem again since getting the phone swapped, but this was fairly late last night and I have only made one fairly short call. The unfortunate part is the new phone has the yellow spots at the bottom. Sure hope those disappear or I'll be swapping again when the store gets more stock.
