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Issue with Proximity Sensor during calls

I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).

Macbook Pro, Mac OS X (10.6.4)

Posted on Jun 23, 2010 8:09 PM

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1,688 replies

Jun 25, 2010 12:47 AM in response to SinisterEngr

I am also having this problem. It's incredibly annoying. I've hung up on almost everybody I've called accidentally because of this. Speakerphone comes on every once in awhile. One, that doesn't make sense, is sometimes I'll somehow close the phone app with my face. I know I'm not pushing the home button, but I'll see the screen light up and I'll look and it's on springboard with the green bar to touch to re-open phone app. Really REALLY hope this is fixable with software and not a hardware defect.

Jun 25, 2010 6:57 AM in response to mdalegre

Not adding much help to this thread, but I'm having the same issue and it's really bad. During calls, the phone will flicker on and off nearly every second. I've muted calls, hung up etc with my ear on nearly every call I've made.

I'm worried this is a hardware only fix. Hopefully a firmware update can increase(?) the sensitivity of the sensor?

Never had this problem with my 3G phone in 2 years.

Jun 25, 2010 7:58 AM in response to mdalegre

The proximity sensor on the new iPhone 4 has been changed somehow and the sensitivity is not set properly. I purchased three phones yesterday and all three act the same. The display activates at less then 1 inch from your head and is slow to deactivate. I have facetimed, muted, and kepressed all at least 12 times in the first day. Twice just while leaving the Apple store. While using the phone in a dark room, I noticed by simply rocking the phone left or right less then 1 inch the display would activate. Having purchased every version of iPhone on each launch date, I have never encountered this problem. Hopefully a firmware update will fix this!!!!!

Jun 25, 2010 9:31 AM in response to happyslinky

I am having this issue! I've had the phone for two days and have already dropped about 15 calls. My face keeps ending my calls, pressing numbers, muting calls and putting it on speaker. Apple needs to get this PROBLEM fixed right away. It's a super inconvenience to have to hold to phone away from your face OR pushed up against your face. It's like they didn't even test the phone out or they would have figured this out within the first 5 mins.

Jun 25, 2010 9:45 AM in response to mdalegre

I experienced this issue yesterday as well and found that by readjusting the phone on my ear things worked out better. I think they moved the sensor to accommodate the camera. The previous phones all had the sensor exactly where the front facing camera now resides. I believe they relocated the sensor to directly above the speaker on top (which is why the white version) has those slits in the top over the earpiece. This is the same area that I covered last night which seemed to fix things. Although I would think my big @ss ears would have no problem covering the sensor no matter where it is in regards to the earpiece so I'm not sure this is the case or if it is a glitch/settings issue/etc. Is anyone able to actually see the sensors? I cannot seem to do so on this phone.

Good luck.

Issue with Proximity Sensor during calls

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