Level 1

5 points

Issue with Proximity Sensor during calls

I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).

Macbook Pro, Mac OS X (10.6.4)

Posted on Jun 23, 2010 8:09 PM

1,688 replies

chetyos

Level 1

0 points

Jun 25, 2010 10:18 AM in response to mdalegre

Mine puts my caller on hold whenever I talk, it's annoying. Need a fix ASAP!!!!

Dubai9

Level 1

8 points

Jun 25, 2010 10:19 AM in response to mdalegre

Your holding the phone wrong you should just swapped it and when you talk put it in ur ear from the backside that will fix ur problem..

HDTroy

Level 1

8 points

Jun 25, 2010 10:24 AM in response to mdalegre

I have experienced this problem with each generation of iPhone so dont believe this to be a new problem. My 3Gs was alot worse than the first two gen but also intermintant... the longer the call the more prone it was to happen. I have not had this happen yet on my iP4 but then its only been two days so who knows. It is a software fix though and can be done through an update to the iOS as seen in jailbroken phones when those sensors were either completly disabled or once activated would not shut off without rebooting the phone. Here's hoping there's an update forthcoming soon.

Cheers... Troy

beanj007

Level 1

0 points

Jun 25, 2010 10:31 AM in response to mdalegre

Wanted to report having the same issue... initiated 3 FaceTime calls, turned on speakerphone, and muted myself during multiple calls when the phone was just against my ear.

finniii

Level 2

352 points

Jun 25, 2010 11:08 AM in response to beanj007

The reported fix is to reset the phone. Go to Settings->General->Reset->Reset All. You won't lose any data, but you will have to redo your settings (wallpaper, ringtones, etc.) and reenter your wi-fi password. Several people have posted that this resolved the problem. I've done it on my phone, but have yet to make a call to see if it worked for me as well.

Anyone?

Jun 25, 2010 11:11 AM in response to mdalegre

i was very upset when my pre-order was cancelled. now i hear all this issues im glad i didnt get the iphone. Bad show Apple.

Jun 25, 2010 11:15 AM in response to bacardiconlimon

Same problem here. Glad I'm not the only one.

Jun 25, 2010 11:26 AM in response to mdalegre

Mine works fine

Jun 25, 2010 11:31 AM in response to mdalegre

I have the same problem as well. Its really a pain in the butt, I cant say that I am happy I am not the only one because I would rather say I am happy I am not having this problem. I am going back to return my phone today.....its the only thing I can do to fix the problem is by not having a problematic phone!!

Jun 25, 2010 11:33 AM in response to rhank

Same problem here..

Proximity sensor not working well and turning on the speaker phone during calls.

Jun 25, 2010 11:35 AM in response to mdalegre

Adding one more voice to the chorus. Am starting to wonder if this upgrade was a mistake.

dosers

Level 2

391 points

Jun 25, 2010 11:49 AM in response to mdalegre

NOT discounting the people that have issues - but we bought 2, and they are flawless. No yellow spots, perfect (maybe even 'slower') proximity sensor than 3GS, no problems with reception......
While frustrating to the people with problems, I do not think these are universal problems to all phones....

all the best
d

Jun 25, 2010 11:50 AM in response to mdalegre

I am having the same issue. I owned the original, 3g and 3gs and never had this issue. I tried resetting network settings and that didn't fix it.

Jun 25, 2010 11:59 AM in response to finniii

Doing a reset all on my wife's phone seemed to help. Maybe just restarting it helps?

Jun 25, 2010 12:10 PM in response to mdalegre

Having the same problem.
Is everyone using the Bumper? I read that it may be interfering with the sensor...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Issue with Proximity Sensor during calls