Issue with Proximity Sensor during calls

I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).

Macbook Pro, Mac OS X (10.6.4)

Posted on Jun 23, 2010 8:09 PM

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1,688 replies

Jun 25, 2010 2:42 PM in response to mdalegre

the guy who mentioned about placement of the sensor makes a lot of sense. I know I usually talk at an angle and the sensor is easily exposed and would other wise be covered up on past models. The only is that that is when I talk on the left ear as for the white ear on previous models the sensor would be exposed.

So I think its a combination between sensor placement AND over sensitivity of the sensor. may have to buy a hands free blue tooth. honestly not a bad idea anyways because its safer while driving.

Does not make it right and apple should fix this rather than us finding ways to live with it!!!

Jun 25, 2010 2:45 PM in response to mdalegre

I am currently having this issue....

1st call I made I kept hearing as if someone was dialing a number...only later did I realize it was me hitting it with my cheek over and over again.

2nd call later that night i looked up my contacts and called a friend. Was talking with him and then when I was talking to him it started dialing somone in my contacts that is the least person I would want to call right now and made a three way call! I couldn't believe it.

Basically I can't risk this and can't keep ending calls or dialing numbers or hitting buttons....if there is no software fix for this....I may actually need to return this within the 30 day period. I'm not going to risk this potentially being a massive hardware issue and not software.

Jun 25, 2010 2:53 PM in response to Mark Lutz

I got my iPhone4 yesterday from Tesco in UK (Pay monthly plan). Though the bumpers look cool but if its to hide a design flaw then it would do justice to get it free for all the defective sets.

In between, I am left handed so tend to use my phone right handed and till now not affected that much. But the problem can be reproduced at will especially when browsing in general that the most common contact point with the phone.

Fingers x - Waiting for some official press release from Apple.

Thanks
S

Jun 25, 2010 4:22 PM in response to mdalegre

Too bad they are messing up the little things....things that weren't broken before. I expect a bump in the road for new features but customers also expect old features to continue working.

I'm having the same problem. I'm talking and the person says they can't hear me.... I face-muted them. Also constantly pressing numbers with my cheek while on a call...not professional at all since I use this for business.

Jun 25, 2010 4:23 PM in response to mdalegre

I have used every single model of the iPhone since 2007 and never ran into this issue. Until today. This was my first full day using iPhone 4 and I have hung up on people, put people on hold while dialing other contacts, and randomly dialed numbers from the keypad. I tried resetting the settings of the device as was discussed in this thread but I haven’t seen any difference. I did not have the device in a case during any of these issues. I did restore this phone from a back up of my 3GS during initial set up. I wonder if that’s causing the issue for some of us?

Jun 25, 2010 4:27 PM in response to jeff33702

Unlucky for most of you that are having problems. Mines working perfectly I've spoken to mates and o2 using my phone since yesterday morning when I received my iPhone and I have no problems the signal goes down when I hold the left side of the phone in my house but if I hold my phone with my left hand in work it stays the same. If your having problems go to apple store tell them the problem they'll check it over, if there's a fault they'll swap it for you that's how great apple are!

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Issue with Proximity Sensor during calls

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