Issue with Proximity Sensor during calls

Yes, I'm having the same issue.

Having the same issue (in addition to the reception issue, **** my left handedness).

I have cheek-disconnected up 5 or 6 calls so far on the phone. Definitely a 'me too'

Come on guys, I think we might need to go to the academy for holding your cell phone..

We're obviously doing it wrong!

Message was edited by: chomski

Same problem here. I'm a huge Apple geek and own just bout everything. Waited in line starting at 7pm the day before.

But this new iPhone is just constantly disappointing me. I have the antenna /hand reception issue, and this as well.

If it didn't have the front-facing camera and badass display...I would be taking this thing back immediately...**** you Apple. *** happened?

Update: I did the Reset All fix people suggested. No dice. Exactly the same as before. It takes a full second to disable the screen, even covering it with your thumb. A second isn't very long, but PLENTY long for your face to touch things. Literally, I cover the sensor with my thumb and a full second later it finally turns off. this is NOT what happens on my 3GS or my previous 3G or even the original iPhone I had. As most people, I've never ever ever experience any false inputs from my face. Now with this, I get it almost every call.

Message was edited by: jayphelps

Yep, muted three times (once while talking to Apple Care getting a refund for my unused Apple Care Plan), random dialed once... Hopefully this iOS 4.0.1 will fix it on Monday...

Just updated my old 3GS to the 4.0 software. It's having the same problem now. Now I have two possible conclusions: It's all in my head and I've been lucky to never notice or have problems. or two: It's a 4.0 software issue.

I surely hope it's a 4.0 issue cause I'm pushing **** with my face left and right.

I am also having massive issues with this , hitting numbers and muting call,


They need to sort this one asap

Sorry to hear the reset hasn't worked for everybody -But it seems to have worked for some, so it's worth trying if you have this problem. Also, you can try doing a hard reset (push and hold the home button and the power button at the top of the phone). I'd even suggest trying these two or three times before giving up. The fact that it solves the problem for some phones suggests that this is a software-related issue --Hopefully it will be fixed with the next update.

Same thing here - hung up on my sister 3 times during my first call. Needing a fix...

We have two iPhone 4's in use now. The proximity sensor has been an issue in the use of an iPhone 3 Sena cases with side leather border and cover and during normal phone calls.

For iPhone 4 'A/Sena Case' we get a delayed response from the phone to show the screen once it has been removed from the face leading to no knowledge as to phone call status, whether it's been terminated, no ability to go over to other applications, etc. We further had to hit the home button and then unlock to get functionality back but even this was not consistent. Removing the case and using a Bumper only seems to help but has not eleviated the issues.

For iPhone 4 'B/Bumper Only/No Case' the issues have been identical to those in this thread -- (1) calls put unintentionally on hold, calls unintentionally terminated, delays in screen access, delays in being able to move between applications between calls, etc. Restarting the phone seems to 'clear' the situation but is not a 'fix' but a short-term remedy.

Obviously using the headsets lowers the incidence of these issues but does not resolve them. My anecdotal observation is that even with the iPhone 4 in my pocket the glass and metal are better conductors than the prior plastic housing on the rear and the phone gets noticeably hotter and has had certain phone functions enabled while riding in my shirt-pocket during a call.

This should all be software resolvable but the location of the sensor is clearly not optimal for most 'faces.'

Same here on two iPhone 4's. I must have pretty agile ears, I've dialed other numbers, browsed the internet, dropped into facetime, etc., etc., while on calls ;-}.

I wasn't too worried about the deathgrip problem, I can drop the bars quick as anyone, but it seems easy to avoid - this proximity-sensor issue is really a killer, can't seem to keep on any calls for extended periods.

Come on Apple, get with it.

Does anyone know how to re-activate a previous iPhone, say a 3GS, I need a phone that actually works? Can't simply swap SIMs, I don't think, they are incompatible 3GS to 4.

John Wainwright2 wrote:
Does anyone know how to re-activate a previous iPhone, say a 3GS, I need a phone that actually works? Can't simply swap SIMs, I don't think, they are incompatible 3GS to 4.

call your carrier

AT&T can reestablish your 3 GS phone. My wife has requested I take her back to her 3GS as well. You need you IMEI and ICCIC numbers handy.

I suspect that most of this will get resolved in upcoming updates, however the sensor relocation could present a problem with this getting a fix that works for everyone.

i am having the same problem

I'm having the same problem as everyone else. I hope apple is listening and working to fix the issue.