Hi all,
I’m from Jordan. I got my Iphone4 (16GB) from ZAIN months ago and it’s still under warrantee.
While using the iphone I discovered by chance two problems:
- No audio recording when shooting a video.
- The speakerphone isn't working on phone calls: when I make a call and turn the speakerphone on no one COULD hear me, but when I turn the speakerphone off, they can hear me just fine.
I travel a lot and I was really busy to check the problem with the ZAIN Company right after discovering the problem, but anyway, I managed to finally go to (ZAIN) to explain the problem. And here is what happened:
They got my Iphone on the 16th of June2012 and until now they didn’t fix it or replace it yet:
1st week they said it’s software problem and they will fix it in 3 days.
2nd week they said it’s fixed so I went to get it and while checking it at the store I found that the problem is not fixed yet.
3rd week they said it’s hardware issue, so they need to contact Apple store, to see how to fix this problem and the response from Apple store assured that it cannot be replaced and it’s liquid drops (which I dropped ! ) caused the problem.
They also installed a new software and didn’t fix the problem and today they offered me to either get the defect iphone back without fixing it (cause after 3 weeks they discovered they cannot fix it) , or to I pay around $250 to get a new iphone!!
I have no idea what kind of customer service they have here (knowing that I’m VIP customer too) and I don’t know what kind of maintenance department they have as well as doubting they contacted apple department at the first place!
Any idea on how to deal with this problem? All of my family members & friends have iphones and they all work well except mine. I need my iphone .. I need an iphone that works well just like the others.
Please help.