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Level 1

15 points

4 new iphones ALL have antenna problem, Proximity sensor, etc...

After receiving 4 new iPhones (family Plan) yesterday I activated (no problems) and right away calls start dropping. Calls that I made everyday from the same part of my house on my older 3G with no problem all of a sudden drop and or have bad connections. I have reproduced this problem with all 4 phones. Not to mention the number of times I put people on hold or mute with my cheek. Reception is horrible. Feel foolish after upgrading 4 phones to get this level of service. Apple has a phrase for people like me "good customer" Any thoughts... Oh forgot to mention that one of the phones will only accept the charger cord about 3/4 of the way into the socket thereby only charging some of the time!

iphone 4, iOS 4

Posted on Jun 24, 2010 11:47 AM

48 replies

Robtgm

Level 1

0 points

Jul 11, 2010 2:28 AM in response to TechFrenzy

I have one phone as well - dropping calls at the rate of 1/3. proximity sensor is putting people on hold, and dialing numbers while on a call. Never had this problem with any of my previous models.

Jul 11, 2010 2:50 AM in response to Wingsy

i want to include this, which i found on another thread.. i won't be able to test it out until someone wakes up who i can call and subject to my anal iPhone 4 troubleshooting tests.. maybe one of you can give input on if turning off Wi-Fi helps (although, like i stated above, no one in this* thread has mentioned the voice clarity (lack of) issue w/ bluetooth!) but ANYWHOOO~..

http://discussions.apple.com/thread.jspa?threadID=2490813&tstart=0

Irving Gonzales wrote:
I am having bluetooth reception issues whereby those who speak with hear a muffled voice, although I hear them well. I also get the seemingly random Bluetooth drops, and get reconnected within 30 seconds, exactly. I believe I may have isolated a probable effect. First, the constants:

iPhone 4: 32GB, black with Bluetooth and WiFi on; using Plantronics Voyager PRO with BT version 2.1 (this headset is the same in use with my iPhone 3G [S] prior to and after updating to iOS4; no problems noticed with OS3 or 4; latter OS used during 1 week prior to upgrading to iPhone 4, can't recall any complaints from callers)

Home (Alameda, CA): 2.4GHz TimeCapsule for WiFi supplemented by AirPort Express, both with (802.11n)

Office (San Francisco, CA): Dual Band TimeCapsule for WiFi supplemented by AirPort Express with (802.11n)

Car: No added features

Symptoms: When at home or at the office, calls coming in or out generally reported to me as being muffled. When outside walking or driving in the car, with or without windows and/or sunroof open, no reported voice clarity issues by those with whom I am speaking using my Voyager PRO. No voice clarity issues without the Bluetooth, everything is fine in terms of call clarity, no call drops, no problems with proximity sensor. It does not matter whether WiFi is on or not. No problems or differences in clarity either way. Good to go outside and away from WiFi hotspot.

Discovery: When I turn off WiFi on the iPhone 4 at home or in the office, muffled voice issue goes away within 30 seconds (typical polling period). When I turn on the iPhone 4's WiFi, the muffled voice issue returns within 30 seconds. I even receive an audible signal on my headset! Leaving it on, I will walk out of the house (or the office) and within 30-60 seconds, the reported muffled voice issue goes away.

Conclusion: there appears to be some conflict between the Bluetooth and WiFi when in the range of a WiFi device serving up an Internet connection. Not sure if it is due to the antennas in the iPhone, or if it software related, or both.

I sincerely hope that this repeatable troubleshooting report helps in some way to resolve the issue that many of us are reporting.

Jul 11, 2010 2:56 AM in response to NextelMichaelG

turn the wi-fi off everytime i want to use the bluetooth?!?!.. if this is what it comes down to (which i'm afraid it might, considering they're both on the same antenna), and the 'software update' doesn't fix it, this phone (and every 1.7 million units) must go back/recalled/etc.! sigh!!!... good thing u've aLREADY returned youRS, Wingsy!! 😉

4 new iphones ALL have antenna problem, Proximity sensor, etc...