Level 1

5 points

Signal issues? You're holding the phone wrong.

In case the Apple support forums are your first stop on your search for why your signal is dropping when you hold your phone, Steve Jobs and Apple consider it a "non issue" and to "avoid holding in that way".

"Gripping any phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases."

http://www.macrumors.com/2010/06/24/steve-jobs-describes-iphone-4-signal-strengt h-a-non-issue/

iPhone 4, iOS 4

Posted on Jun 24, 2010 10:12 PM

237 replies

honeyb27

Level 1

10 points

Jun 25, 2010 9:47 AM in response to cw23

So I did the bars up and down thing today. Started with 5 bars, it goes down to 1, and then back up to 5 if I hold it by the bottom. I bought a $16 case at best buy and it prevents this. I also had a long phone call with my mom today (30 mins) and the entire time the phone said 1 bar. I asked her at the end if I ever cut out or if she couldn't hear me and she said it was much better with this phone than my 3gs and she could hear me fine the entire conversation.

I am quite happy. As long as those bars = service.. eh!

Jun 25, 2010 9:51 AM in response to Cory Jackson

*NEW TOPIC FOR COLLECTION OF DATA RE SIGNAL PROBLEM*

http://discussions.apple.com/thread.jspa?threadID=2478833&stqc=true

apena

Level 1

8 points

Jun 25, 2010 10:12 AM in response to Cory Jackson

I'm a big fan of apple but this is beyond ridiculous. For those who keep saying to use scotch tape or buy a case... THATS NOT THE POINT! The consumer who just purchased a phone for $200-$500 should not have to buy a additional product such as a case "which is primary used to protect the phone not help with antenna problems". It's a huge hardware problem that needs to be fixed but i have a feeling that we wont be seeing a massive recall. Prove me wrong apple.

Jun 25, 2010 10:14 AM in response to apena

I'm in the same position, apena. Have a look at the other topic (see above). Feel free to post any details of your experiences of the problem there.

Jun 25, 2010 10:17 AM in response to Cory Jackson

http://www.youtube.com/watch?v=JK37dysPPzU

Jun 25, 2010 10:20 AM in response to Cory Jackson

They have just made the safest phone in the world. I assume that Steve Jobs has been listening to the cell phone activists. And in the manual it says that you have to have the phone 5/8in. from you body at all times. I guess that includes your hand. I assume they want you to use speaker phone mode?

Nargg

Level 1

5 points

Jun 25, 2010 10:37 AM in response to Cory Jackson

I say they give all iPhone 4 owners free Bumpers! Who agrees?!?!

Jun 25, 2010 11:10 AM in response to Cory Jackson

I can replicate the problem every time.

This is a design flaw. Not a hand positioning flaw.

<Edited by Host>

Jun 25, 2010 10:46 AM in response to Cory Jackson

By the way, the 'bumpers' don't work either for some people it's being reported. I have a rubber case on my iPhone 4 from my 3Gs and it STILL exhibits the same dropped signal. *This is with a case on the phone.*

Message was edited by: FrankPalmer

Jun 25, 2010 10:56 AM in response to 09minimac

Apple is now going to change the way people hold their phones. or it might just be a ploy to sell $2 bumpers for $29.

Its been only 2 hours since I bought my phone and have dropped 2 calls, missed 2 calls and couldn't make calls 3 times.

Will wait for a day or two to see how this plays out, after that I am returning the phone.

May be they will issue free bumpers to everyone but why should I be forced to ruin a beautiful device by putting an ugly bumper on it.

JPBOSS

Level 1

79 points

Jun 25, 2010 10:59 AM in response to mikew01

Gotcha, pretty neat that 02 decided to supply micro-SIM adapters. I will have to see about picking one up here in the U.S.

Sphilpot

Level 1

14 points

Jun 25, 2010 11:00 AM in response to Cory Jackson

I have used my phone extensively and I can't replicate the issues. In fact the natural way I hold the phone in my left or right hand doesn't place my hand in contact with the black bands at all. I've purposely held the phone in a way to place my fingers on the black band and it's completely unnatural.

Jun 25, 2010 11:05 AM in response to Cory Jackson

That's an unfair response on Apple customers but they cant afford to recall ALL IPhone 4G's and replace them.

Nov 8, 2018 12:10 PM in response to calcalmx123

They don't have to recall them if they get returned.

Batchman

Level 1

0 points

Jun 25, 2010 11:10 AM in response to Cory Jackson

Mine doesn't lose any bars either. This iPhone 4 is perfect! No issues at all!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Signal issues? You're holding the phone wrong.