"Cannot connect to iTunes Store" - iPhone 4

My iPhone 4 won't connect to iTunes (Sometimes it does, most of the time it won't). I have full signal strength on 3G network. I never had a problem connecting with my 3GS iPhone.

Anyone else on here having issues with connecting to ITunes Store (App store) via your new iPhone 4?

Also, I'm posting this message from my iPhone 4 now and it's taking a few tries because I keep getting the following message: "Cannot Open Page. Safari cannot open the page because the server cannot be found"

Wonder what's wrong??

iPhone 4, iOS 4

Posted on Jun 25, 2010 6:13 AM

Reply
338 replies

Aug 27, 2010 9:32 PM in response to stellaboo

My iPhone 3G was sending message Cannot Connect to iTunes Store when I clicked on the App for iTunes or App Store. I tried every possible solution and verified my internet connection was still working properly. Nothing worked! Then I tried my iTunes App one more time and I noticed that when I got the message about the phone couldn't connect the menu navigation icons were still at the bottom of the screen. I tapped the music Icon and the screen loaded up with New releases and needless to say I accessed each of the Icons and the screens loaded. I did the same process for the App Store Icon after I got the message and I got the App Store Icon working as well. I don't know if this helps for the iPhone 4 users but I wanted to share anyways. Good Luck!

Sep 3, 2010 4:42 AM in response to tymccat

As with every suggestion this worked for me with but might not with everyone. I've getting this problem intermittently for the last week or so on my 3G (running 3.1.3).

I tried the solution of signing out of the itunes account but then I couldn't sign back in. I was able to browse the app and itunes stores, surf web, send emails, etc and the network was showing as a full signal 3G bars.

I then discovered that my data APN setting was missing (Settings->General->Network>Cellular Data Network) I'm on the Three network so I re-added the APN details, Disabled 3G and then re-enabled 3G again and now I can happily update my apps.

Who know's how long this solution will last for but so far so good.

Sep 18, 2010 12:28 PM in response to BuddieBrilliant

Basically the same problem here too. I have a 3Gs that always connects fine. My wife has a new iphone 4 that loads itunes but when you try to download or stream a podcast it gives the dreaded "can't connect to itunes store".
Even more strange is that sometimes you click to stream a podcast and it starts playing from the episode list screen without loading the player!!?
***** to upgrade and have issues that never existed with the old 3G..

Sep 30, 2010 11:12 AM in response to neil kitchen

neil kitchen wrote:
I am having the same problem with my 3gs. When I try to update I get a "Cannot Connect with iTunes Store" message. I have reinstalled my iPhone with the back-up and "create new iPhone" option; deleted the Apps that were to be updated both on my computer and iPhone - now, two days later, I have ten I can't update; I have signed in and out of my account and have reentered my financial information on my computer and iPhone - no luck! I can install from my computer or iPhone - but I cannot update from the update icon. HELP!!!


I have the EXACT SAME PROBLEM! No problem with getting new apps from Appstore on iPhone4 but I get the "Cannot Connect to iTunes Store" everytime I want to update an app!

Nov 15, 2010 6:15 AM in response to Adam Jackson1

Do you have either of the apps "Ship Finder" or "Sylvan Archive"?

Crazy as it sounds, if you have either of these apps and you delete them from your iPhone you'll find you'll be able to receive updates for other apps on your phone again!

There's a current problem on the app store where some packages have become corrupted and if you own these apps the update checks fail...

These two apps are known to have suffered this issue (and their poor developers are pulling their hair out waiting for a response from Apple!), but I guess it's possible others might be affected...

Nov 15, 2010 7:23 AM in response to =DJ=

DJ - Thanks so much for the response re the "Ship Finder" app!!! I haven't been able to update apps for the last week. Just removed Ship Finder and now updating normally!

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"Cannot connect to iTunes Store" - iPhone 4

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