"Cannot connect to iTunes Store" - iPhone 4

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New iPhone 4 and iTunes on PC (latest edition) return Cannot connect message on several different wireless networks. iPhone 3G connects and updates fine. At first thought the Christmas rush had overwhelmed Apple's servers...but now thinking something else is wrong. Any insight?

From my experience with apple. It's a hardware issue. Most problems occur through the software JB's install. It causes problems with many components intern causes connection issues which most of you are having. Take your idevices to your nearest Apple Store and they will be more than happy to help you!!!

OK I just managed to fix my iphone 3gs. Heres how I did it without jailbreaking. Just to make sure we're all on the same page here:

updating an app using wifi / 3g = not working (cannot connect to itunes store)
fix suggested by poster = not working (removing all apps – need to restore file)
installing a free app from appstore on both wifi/3g = (not working, could not connect to itunes store)
signing out / in = not working
signing out / in from settings = not working

First thing I did was sign out of my itunes account on my computer. This screwed the pooch even more as I could then not log in to itunes store on my computer. I then opted to sign into my iTunes online support page at something like myinfo.apple.com or something. There I changed my email address to something shorter, mainly because I was sick of typing a long one in every time I wanted to attempt to sign in! Whilst it changed online, iTunes had a hiccup. I have a pleasant screenshot of itunes telling me that my email address has been verified whilst simultaneously giving me a pop up telling me that I could not log in due to my email address not being verified...fun!

After some emails back and forth with an apple support person I managed to get them to verify my email account. Now I could get back into iTunes on my mac, 1 step backwards, 1 step forward.

Next I made sure that all my account settings were correct, right address card details etc. Just so there wouldn't be any problems there.

None of this made any difference to my phone, from either the iTunes app or the app store all I would get were css-less versions of the apple site from all the software buttons at the bottom of the screen. When I tried to sign in through Settings I just got the joyful "Could not connect to iTunes store" message. Then the thought hit me that Game Centre required a sign in. Opened up Game Centre and there was my old email address, logged out of it and then logged into it using my new email. That all seemed to work easily, off I went to see if I could get into the app store. Nope, still no joy. A day went by, still no new news from apple, (waiting on a reply from their support again) I tried deleting all my apps since Christmas when I was last sure it was working, still no better. Then I thought I'd flick through the other apple apps and see if any of them required a sign in. First one I tried was iBooks. The sneaky little app has a link to it's own store doesn't it. It seemed to be working but with my old email address so I logged out, and logged in with my new address. Went straight to the app store and voila, it's working again.

Hope this helps someone, I was stuck for two weeks!

🙂

Same problem here since today on iPhone 4 (4.2.1). "Cannot connect to iTunes Store" error with "Featured".

"Categories", "Top 25", "Search" and "Updates" are working fine.

- logged out and in on iTunes Store, iBooks and Game Center
- reloaded iBooks

I am having the same problem.
It's only the "Featured" page that gives me this error message.
Sometimes the other menus just hang in loading. I've tried using just wifi and then just 3G and no change.
This has even been happening, in exact, to an iPad here too. It's running the latest iOS as well.

I had the same problem tonight. I ended up signing out of iTunes on my phone, rebooting it, syncing with my computer, signing back on in iTunes on my phone and was able to connect with the app store but with one problem -- Genius isn't working. sigh...

Same problem here. App store works fine on VZW iPhone 4 except for the Featured sections. They either freeze up on loading or give error message that the device cannot connect. Issue replicates on my wife's VZW iPhone as well.

I had my Wi-Fi turned on during a FaceTime over the phone. After I got off the phone I tried to go to iTunes and it kept giving me a message saying cannot connect to iTunes store. So I tried everything else I could and then finally went and turned my Wi-Fi and it worked! Just go to settings and Wi-Fi and turn it off.

I had my Wi-Fi turned on during a FaceTime over the phone. After I got off the phone I tried to go to iTunes and it kept giving me a message saying cannot connect to iTunes store. So I tried everything else I could and then finally went and turned my Wi-Fi and it worked! Just go to settings and Wi-Fi and turn it off.

My App Store does not open correctly.

I was in Paris last week and as soon as I connected to the Hotels WiFi the App Store would not load and I received the message 'Cannot connect to iTunes Store'. Would not load on over 3G either. Before I left the UK it was working fine.

Now that I am back in the UK the App Store opens like this.

http://img848.imageshack.us/i/picture001.png/
http://img269.imageshack.us/i/picture002v.png/
http://img696.imageshack.us/i/picture003q.png/

Opens like this both over 3G and WiFi. In image number 3, as soon as I click on Upgrade all, it then opens like the other 2 images.

Anyone else got any suggestions on this?

I have logged out logged back in and also tried connecting with a different iTunes account which doesn't connect at all.

Really weird and very annoying!

Fixed it.

As per the iBook post. I didn't actually have iBooks installed so I installed it and voila...the app store is working again as normal. Uninstalled iBooks and its working still.

Very weird.

I updated the carrier settings and tried it; no restart or restore.

So 7 pages in and still no solution?

+"Then I thought I'd flick through the other apple apps and see if any of them required a sign in. First one I tried was iBooks. The sneaky little app has a link to it's own store doesn't it. It seemed to be working but with my old email address so I logged out, and logged in with my new address. Went straight to the app store and voila, it's working again."+

This is the fix that worked for me. I did the exact same thing, and went through every Apple app that required a log in. Turns out my Photobucket account was the culprit. I logged out, went to app store, and voila, updates.

Thanks.