I was getting the "iTunes could not backup the iphone because the backup could not be saved on the computer" error when trying to sync or manual backup to a Windows XP machine.
I tried the following but was still getting the error:
Deleted all backups listed in iTunes:
iTunes > Edit > Preferences
Select the device backup to delete.
Click Delete Backup. iTunes will ask if you are sure you want to delete the backup. Click Delete Backup.
Manually deleted all folders in:
\Documents and Settings\[username]\Application Data\Apple Computer\MobileSync\Backup\
The issue ended up being low disk space on my Hard Drive. I free'd up some space on my C: and my sync/back ups now work again.
Hey All... Update ! ! ! My problem is now resolved
I found that the more I did to try to resolve my issue the closer I came to losing all of my movies, music, and podcasts - not to mention my contacts....... So. There is another discussion on the forum about my iPhone 4 not backing up to iTunes version 10. The final solution was to follow the instructions to REMOVE all Apple Software using the procedure shown in this support area. Its not just iTunes that needs to be removed..... all apple software needs to be COMPLETELY removed. (I also deleted the backup folder as discussed above.)
Then, once you have successfully removed all APPLE software, you install iTunes from scratch. After the installation, plug in your iPhone and TRANSFER all purchases to iTunes. Then do a right click on your iPhone and perform a backup. The sync should not actually move anything because none of the options are checked. Once you are sure that you have all of your "stuff" in itunes, you will go to your iPhone tabs and start checking off to sync your contacts, music, movies, podcasts, books, etc.... Each time you do this you will get a warning about erasing all on your iphone and replacing it with whats in your new iTunes account. As long as you are sure that everying is showing properly in the iTunes list, click on the APPLY button and then Sync *if it doesn't already start).
Backup and full sync works for me now......
It seems like a solid SHOTGUN resoluton (since we dont really know which part of the APPLE software suite became corrupted), however it worked for me. Hope it does for you, too.
I would suggest that you try to install iTunes on another computer that has never had the APPLE software installed and then see if you can sync. If not, then I would surmise that the problem is in the device itself. If so, you may need to either do a HARD reset back to factory settings (which will definitely erase everything on it) and go through the steps as if you had a NEW device.
Go to an Apple store and discuss the issue with them. They might just exchange it for a refurb working device (make sure that if they exchange it, they move all your "stuff" to the new one. Otherwise, everything on the old phone is abviously LOST).
FtWorthRider first of all thanks for your reply.
I installed a fresh iTunes on my father's laptop, copied my library to an external HDD and managed to back-up and sync the iPhone via that computer. That was OK; but it is only a temporary solution.
This reveals that the problem is related with Apple Software.
I hope Apple discovers this issue and fixes it in the new iTunes and so I will be back using my own laptop for syncing my iPhone.
i have and notebook LG and my iphone 4 werent backing up at all ... i eased all my apple stuff just go to
- control panel
- add or remove programs
- erase everything from apple including itunes
- then restart you computer
- reinstall itunes from scratch
- and after it try to back up u iphone again
.. it work for me good luck
I am having the exact same problem. Just started yesterday. I am running a 3GS on a new Dell XPX laptop with Windows 7. I've deleted backup, uninstalled virus software, uninstalled and reinstalled iTunes, reset permissions on the backup folders - nothing is working. Beyond frustrating.
O.K., Here how I figured out to manage with the problem. The same solution with the previous one actually.
From the control panel or any uninstaller Program (Better for cleaning registery values) Uninstall ALL Apple Software. This includes:
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Do not miss ANY Apple Software, this is the key point.
After Uninstalling, make sure to have a system registery scan using CCleaner and some other more detailed software like TuneUp Utilities. This is important for cleaning software traces from windows.
After doing all this, a system restart is a MUST too to erase traces again.
After a clean restart install itunes from the file previously downloaded from FileHippo or any setup file.
You are good to go to back up and sync your device now.