Previous 1 2 3 4 5 Next 125 Replies Latest reply: Jan 11, 2016 4:37 AM by Eanna2008 Go to original post Branched to a new discussion.
  • Jose Pinzon Level 1 (0 points)

    Thank you !

    This was exactly what I did (followed your instructions) and it works well again.


    Best Regards,


    Jose Pinzon

  • patrick.rose Level 1 (0 points)

    Budsimrin, you da man! gracias, amigo! Worked like a champ! 

  • onaquest Level 1 (0 points)

    I was getting the "iTunes could not backup the iphone because the backup could not be saved on the computer" error when trying to sync or manual backup to a Windows XP machine.



    I tried the following but was still getting the error:



    Deleted all backups listed in iTunes:

    iTunes >  Edit > Preferences

    Select Devices.

    Select the device backup to delete.

    Click Delete Backup. iTunes will ask if you are sure you want to delete the backup. Click Delete Backup.

    Click OK.




    Manually deleted all folders in:

    \Documents and Settings\[username]\Application Data\Apple Computer\MobileSync\Backup\




    My Resolution:

    The issue ended up being low disk space on my Hard Drive. I free'd up some space on my C: and my sync/back ups now work again.

  • Sam G... Level 1 (0 points)

    Thanks!  This solved my problem!

  • FtWorthRider Level 1 (0 points)

    Sure wish this were my problem.  I have NO pictures in the iphone presently and I still cant get the phone to back itself up.

  • erikfromdublin Level 1 (0 points)

    As others have tried, I have deleted all photos, Back-ups (both in the Itunes and Mobilesync folder) and cannot get it to sync.  Any other thoughts.  3GS on windows XP - Version 4.3.4.  I cannot understand how it can sync yesterday and today not work...

  • onurdogu Level 1 (0 points)

    As erikfromdublin, I have also deleted all photos, Back-ups (both in the Itunes and Mobilesync folder) and cannot get it to sync.


    Any ideas or possible help from Apple?

  • FtWorthRider Level 1 (0 points)

    Hey All... Update ! ! !   My problem is now resolved


    I found that the more I did to try to resolve my issue the closer I came to losing all of my movies, music, and podcasts - not to mention my contacts....... So. There is another discussion on the forum about my iPhone 4 not backing up to iTunes version 10.   The final solution was to follow the instructions to REMOVE all Apple Software using the procedure shown in this support area.  Its not just iTunes that needs to be removed..... all apple software needs to be COMPLETELY removed.  (I also deleted the backup folder as discussed above.)


    Then, once you have successfully removed all APPLE software, you install iTunes from scratch.  After the installation, plug in your iPhone and TRANSFER all purchases to iTunes.  Then do a right click on your iPhone and perform a backup.  The sync should not actually move anything because none of the options are checked.  Once you are sure that you have all of your "stuff" in itunes, you will go to your iPhone tabs and start checking off to sync your contacts, music, movies, podcasts, books, etc....  Each time you do this you will get a warning about erasing all on your iphone and replacing it with whats in your new iTunes account.   As long as you are sure that everying is showing properly in the iTunes list, click on the APPLY button and then Sync *if it doesn't already start). 


    Backup and full sync works for me now......


    It seems like a solid SHOTGUN resoluton (since we dont really know which part of the APPLE software suite became corrupted), however it worked for me.  Hope it does for you, too.



  • onurdogu Level 1 (0 points)

    Deleting ALL Apple Software and re-installing iTunes from Scratch did not help me at all.


    Any other possible solutions?

  • FtWorthRider Level 1 (0 points)

    I would suggest that you try to install iTunes on another computer that has never had the APPLE software installed and then see if you can sync.  If not, then I would surmise that the problem is in the device itself. If so, you may need to either do a HARD reset back to factory settings (which will definitely erase everything on it) and go through the steps as if you had a NEW device.




    Go to an Apple store and discuss the issue with them.  They might just exchange it for a refurb working device (make sure that if they exchange it, they move all your "stuff" to the new one.  Otherwise, everything on the old phone is abviously LOST).

  • onurdogu Level 1 (0 points)

    FtWorthRider first of all thanks for your reply.


    I installed a fresh iTunes on my father's laptop, copied my library to an external HDD and managed to back-up and sync the iPhone via that computer. That was OK; but it is only a temporary solution.


    This reveals that the problem is related with Apple Software.


    I hope Apple discovers this issue and fixes it in the new iTunes and so I will be back using my own laptop for syncing my iPhone.

  • B.alonso Level 1 (0 points)

    i have and notebook LG and my iphone 4 werent backing up at all ... i eased all my apple stuff just go to

    - control panel

    - add or remove programs

    - erase everything from apple including itunes

    - then restart you computer

    - reinstall itunes from scratch

    - and after it try to back up u iphone again

    .. it work for me good luck 

  • Greyfriar Level 1 (0 points)

    I am having the exact same problem. Just started yesterday. I am running a 3GS on a new Dell XPX laptop with Windows 7. I've deleted backup, uninstalled virus software, uninstalled and reinstalled iTunes, reset permissions on the backup folders - nothing is working. Beyond frustrating.


    Ideas anyone?

  • onurdogu Level 1 (0 points)

    O.K., Here how I figured out to manage with the problem. The same solution with the previous one actually.


    From the control panel or any uninstaller Program (Better for cleaning registery values) Uninstall ALL Apple Software. This includes:

    Apple Application Support

    Apple Mobile Device Support

    Apple Software Update





    Do not miss ANY Apple Software, this is the key point.


    After Uninstalling, make sure to have a system registery scan using CCleaner and some other more detailed software like TuneUp Utilities. This is important for cleaning software traces from windows.


    After doing all this, a system restart is a MUST too to erase traces again.


    After a clean restart install itunes from the file previously downloaded from FileHippo or any setup file.


    You are good to go to back up and sync your device now.



  • anilfromplano Level 1 (0 points)

    Worked gr8 for me , thanka lot for all the replies to the thread

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