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iPhone 4 Turns off randomly?

I just got an iPhone 4 yesterday, synchronized my music, apps and everything else from iTunes. Until mid afternoon I took out my phone from my pocket and found it turned off. I thought that I turned it off my self and just turned it on and went on with no worries. Later in the day i was web browsing and my phone turned completely off. I got confused and just turned it on. This went on almost 5 times in the last 30 hours. With no applications running, the ipod, facebook, safari, and the camera.
I also restored it once and from a backup.
I don't have any other problems such as screen defects or signal loss.
Please help, Thanks.

Macbook Pro 5,5; 2.53 GHZ, 4GB RAM., Mac OS X (10.6.4), iPhone 4 iOS 4, 16 GB

Posted on Jun 30, 2010 12:25 PM

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121 replies

May 19, 2012 5:35 PM in response to hesamking

I experience exactly the same problem... I took the phone back to the provider and they sent it to the local Greek Apple service. They did a complete restore and the phone worked fine for a week or so, but now we're back to square one...I set up the phone as new from i tunes, i did a hard reset but nothing seems to work. Also if you go to Settings>General>About>Diagnostics & Usage>Diagnostics & Usage Data you'll see that everytime the phone resets, there's a kernel panic p.list created. I guess this is a hardware issue and the phone should be replaced.

Jun 16, 2012 3:05 PM in response to Scarxio

Same problem with my iphone 4 also. Glad its not just me. Had my iphone for just over a year now and was working perfect until May. My iphone just shut itself off randomly with 82% battery life. It would not turn on with the on/off button so i dont the reset which turned it back on. The next day i needed to use my phone and it was turned off again with more than 60% battery life this time. Even by pressing both buttons together it would not reset for like over an hour. I reset settings / restored the iphone and this worked for prob another two days until it turned itself off again. I called apple but the couldn't help me as my warranty is up. I have to keep restoring my phone like everyday until i save up 480 to buy a new one. i wish apple would just acknowledge that there is a problem here. The only recommendation they gave me is to buy a new one... ***


If anyone hears anything please le us know as this is just REALLY annoying at this stage especially when WE THE CUSTOMERS have done noting wrong. eg jailbreak,drop it, break it etc....


Com'on Apple help us out here

Aug 15, 2012 12:39 PM in response to Scarxio

Do these forums do anything other than act as a wall of complaints that apple ignores? Or, does this forum actually HELP users?


As you can see, I am the 65th and counting, person having this issue.

Mine will shut down randomly. I need this phone for my job. If this phone is going to be this unreliable and if the only 'fix' is to reset the phone, scrapping all your photos, etc.

I will be finding a new phone soon.

This is the worst experience I have ever had with a device.


Note: I am not interested in your canned/recycled response of re-setting the phone, etc. This is not an acceptable fix. Grow up, Apple, and fix your buggy product. Address user issues!!

Aug 16, 2012 1:33 PM in response to Scarxio

My iPhone 4 shut off just now so I immediately turned it back on and plugged it into my computer to run a backup. Upon opening iTunes I noticed that my phone had been backed up to the cloud not two minutes ago-the exact time my phone shut itself off. Come to think of it, I didn't have these auto shut-off/battery drain before the cloud went active...Perhaps this is part of the problem?

Aug 21, 2012 7:47 AM in response to Scarxio

I have purchased Unlocked iPhone 4 from Torronto a year and 3 months ago and using it in INDIA. For One year it worked fine. But since last one month it just shutsdwon when Battery is 55%. Again if I plug in the charger for 10 minnutes works fine till 45% to 48 % of battery percentage and then goes down. I have restored OS 5.1.1 ten times but the problem is still there even without any app loaded. Can anybody help??

iPhone 4 Turns off randomly?

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