Broken screen repair for IPhone 4?

Had my iPhone 4 for about 15 months. Last night I was in my basement watching TV with my iPhone sitting on the computer desk next to me. I accidently hit the desk with my elbow and this stupid baseball clock (a real baseball with a little clock sitting in it) fell off its stand, rolled off the shelf it was on, and landed on my iPhone; completely shattering the front screen! I have babied this phone so much since the day I bought it. As soon as I purchased it I put a screen protector on it than put the phone in an Otterbox Defender case. Once a month I replace the screen protector with a new one, I clean my iPhone once a month with one of those cleaning cloths you get with a pair of glasses, and I don't let anyone touch my iPhone besides me.

I am devastated by this. No piece of electronics I have ever owned has broken, because of how well I take care of my devices (previous phones, laptops, video game systems, TVs, etc.). I always handle them with the utmost care and delicacy. ****, in the 11 years I have owned a cell phone I have never EVER dropped one.

I made an appointment with the local Apple Store's Genius Bar for Friday at 2:30pm (with my work schedule that is the earliest day & time I can go). I honestly do not care if I have to shell out $200 for a replacement (even though the phone only cost me $150 from Verizon when my New Every Two was up), I just want my phone replaced/repaired! I am in no way an Apple sheep, the 1st generation iPod Video and this iPhone are the only Apple products I own, and honestly I am not a fan of MACs. I just look at it like this, to purchase a new iPhone would cost $650, if Apple is willing to give me a refurb'd iPhone for $200, than I'm a happy camper. I mean look at it like this, they could always just say "Oh well, ***** to be you".

I'm actually praying they will give me a replacement phone for $200. With the kind of luck I have that would be a best case scenario. I swear, if I didn't have bad luck I would have no luck at all.

They will replace it, make sure the iPhone is backed up before you go. The original price from Verizon was heavily subsidized.

Baseball has not been very good to you.

No, Baseball defintely hasn't been good to me. Not to mention the baseball team I coach lost in the championship game due to a walk off double (even though we were up 4 runs going into the bottom of the last inning) last month.

Anyway thanks for the reply, it has eased my mind a bit. I just did a backup of my phone in preparation of Friday since this is the only free time I will have until then. One question I have is if they replace it and I hook up the replaced iPhone to my iTunes, will it sync my contacts as well as purchased apps, music, ringtones etc.? Or will the contacts have to be manually added in by me? Also, how do you change the phones over in iTunes? Is it as simple as changing the SN# in Preferences or something? And I am assuming activating the phone will be like how I did my original iPhone, through iTunes as well?

You need to have your contacts in some type of app on your computer. Everything else should be backed up. When you bring the new one home you will connect it to your computer and Restore it from your backup (DO NOT set it up as a new iPhone.)

P.S. Condolences on the championship game.

Message was edited by: deggie

KingSal wrote:

Had my iPhone 4 for about 15 months.

The replacment cost of the 4 is 149. It's 200 for the 4S.

Thanks for all the help guys.

To close out the story I ended up going to the Apple Store today instead of Friday. I had to go to New York for a service call forwork this morning and when we have to travel like that (from Philly) they don't expect us back in the office so I figured I would just show up at the Apple Store when I was finished and see if they could fit me in. So I got to the Apple Store about 3:30pm and went back to the Genius Bar area and said to the person who was checking people in that I currently have an appointment for Friday but was there anway I could be seen today. She said she had an opening at 5:20pm so I put my name in for it than walked around the Mall that the store is in (King of Prussia Mall) to kill the roughly 2 hours I had to wait. I went back to the (extremely crowded) Apple Store about 5 minutes before the appointment time and checked in. The rep said I was next so the next available "Genius" would see me. After waiting for 5 more minutes a young girl came over and introduced herself. I told her what happened to my phone and that I know it's out of warranty but I read about the Out Of Warranty Replacement and I was fine with paying for a replacement. She took my phone and gave it a once over and said okay, she would be right back.

She came back with a replacement phone and she went through all the setup and whatnot, then we activated my phone (I have Verizon so we had to call *228), and once it was active she even transferred my Contacts for me. All-in-all the whole process took about 20 minutes.

I was extremely satisfied with the service and walked out of the store on Cloud 9. The service I received was amazing, and not only me but from what I saw everyone was getting exceptional service. So after I paid the bill (149 + tax) and everything was finished I went to an Invisible Shield Kiosk that sits right outside of the Apple Store and purchased a front & back HD Shield and they installed it for me. Currently I just restored the phone from the backup I made last night and it is currently syncing everything.

To close out a long & boring story, I must say that I was thrilled with the service, promptness, and experience I just had. Like I said in a previous post, the fact that I had to buy the replacement didn't bother me one bit, all I wanted to do was get my problem resolved and Apple did it without any speed bumps and with exceptional customer service.

Sorry for the rant, I'm done.

If you are having a hard time fixing your iphone 4 and you want to get it done for free I'll do it. I bought the kit awhile back cause I knew at some point I'd drop my phone, all my friends have Iphones so they just come to me, just make sure you buy the parts and send it to me. I usually only fix at&t Iphones but lately I've been getting verizon and sprint phones as well. When you email me, just give me a brief summary of what happened and if there is anything else wrong with the phone, I don't normally fix internal problems, but I will if you let me know in advanced.

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did you have to give the whole box or charger or just the phone ?

did you have to give the whole box or charger or just the phone ??

Just the phone, they replace it with a new phone and transfer all your contacts and info

I mean if u wanna do the transfer yourself from computer would they give it to u sealed with a new charger or headphone ??

no, you would have to find the parts online or at a store that sells it, that's what I do. They don't sell the parts, but you can call and ask them if they do.

Do you mean like when they transfer all your contacts and info? All your contacts and info should already be backed up if you have a mac and if you don't, find a friend who will let you back up your info on their computer.

They dont give it to you sealed with a new headphone or charger, they just give you a new iPhone will all your contacts and info. It doesn't come in a new box or anything.

I see that's clear thanks dude