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Dr Pop007 Author

Level 1

0 points

Broken screen repair for IPhone 4?

My wife had her iPhone 4 slip out of a pocket this evening and land screen first in the street. The screen pretty much shattered although the phone is still in perfect working order. Any idea how much it costs to get a new one put on by Apple? If we repair though them would it affect the warranty? Fortunately we kept our old 3GS phones so she can use it while being repaired.

Samsung, Windows XP Pro

Posted on Jul 2, 2010 11:40 PM

Best reply

w7ox

Level 4

2,407 points

Posted on Jul 2, 2010 11:50 PM

In the past Apple charged a flat rate of $199. Likely they replace it and use (repaired) to replace another broken phone. So turnaround might be very fast.

I don't know how the warranty is affected: But I suspect that a repair anywhere else would void the warranty.

Others will chime in who've been down this path; I (knock on wood) have not.

Phil

View in context

287 replies

Apr 22, 2014 12:22 PM in response to applequeensara

Good to note to always call. Talked to Customer Service who told me that had I called them first they could have given me a "CS" code for a free replacement. But because the Genius Bar made another determination, they couldn't override it. Blah. Expensive lesson.

May 7, 2014 6:05 AM in response to Dr Pop007

I cracked my 5s screen. After reading comments on this thread, I called customer service and was told no. They gave me the same $269 quote. I asked to speak with a supervisor and she told me the same thing. Not willing to give up, I called back and asked to speak with a manager again. After giving me the same quotes, I went on and on and on about being a loyal apple customer and how it seems that a "courtesy" repair depends on who you get on the phone. I was put on hold and then he came back with good news! I am taking my phone in to be replaced at no charge!

Broken screen repair for IPhone 4?