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Level 1

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Please help -can't uninstall or install iTunes - Error code 2330

I tried to open up iTunes 9.1.1 today and got a message that windows was trying to configure iTunes. Midway through, i got an error message: "An error occurred while attempting to create directory: C:\documents and settings\all users\application data\apple computer\iTunes\SC info.

So i then tried to download the new version of iTunes (9.2), and got a message that "the installer has encountered an unexpected error installing this package. This may indicate a problem with the package. The error code is 2330."

Then I followed the trouble shooting steps on the support site - deleted the Temp folder and then tried to uninstall 9.1.1. I received the same 2330 error message.

Doing a search of error 2330 on this forum, I saw people recommending running a Chkdsk which I did. This repaired some errors, but it didn't help with the installation, I got the same error message.

I have tried to call Apple support but apparently they don't support iTunes unless you're running it on a MAC. I'm upset and frustrated and at my wits end. I know next to nothing about computers, which doesn't help ;o) I'd be grateful for any suggestions...

Dell, Windows XP

Posted on Jul 3, 2010 3:57 PM

37 replies

gchao Author

Level 1

0 points

Jul 7, 2010 5:42 PM in response to b noir

Oh, forgot to add that I didn't try the repair install since I didn't get the change that you expected in the error message. Should I try that now, and if so, can you remind me how to do that :o)

GLENA

b noir

Level 9

72,324 points

Jul 7, 2010 5:44 PM in response to gchao

Good gracious ... it's been a perfect storm of issues. The 2330, the device filter trouble, and the ongoing issue with the GEAR drivers.

Plausibly, it might have been the device filter trouble (rather than the file-damage trouble) that's caused the initial grief with the GEAR drivers.

If that's what has been going on, now that that the device filter issue has been cleared away, perhaps we can get those drivers in.

Quit iTunes, restart the PC and try another standalone GEAR driver install. Does that get rid of the iTunes message this time around?

gchao Author

Level 1

0 points

Jul 7, 2010 6:47 PM in response to b noir

OK, did the GEAR install. It asked whether I wanted to modify, repair or remove, so I picked repair (?) Again, it took about 10 seconds to run (successfully). But I'm still getting the same error message. And again, i can import, but not burn.

I ran iTunes diagnostics again and its showing some new info (e.g., burn error codes) that you might, in your infinite wisdom, be able to shed some light on:

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dimension 4700
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver not found.
Bonjour 2.0.2.0 (214.3)

iTunes Serial Number CF224F4 **45C35

Current user is an administrator.
The current local date and time is 2010-07-07 21:41:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.

Video Display Information

RADEON X300 Series
RADEON X300 Series Secondary

** External Plug-ins Information **

No external plug-ins installed.

iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.

** CD/DVD Drive Tests **

LowerFilters: PxHelp20 (2.0.0.0),
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

The last failed audio CD burn had error code 4280(0x000010b8). It happened on drive F: PHILIPS DVD+-RW DVD8631 on CDR media at speed 40X.

<Edited by Host>

gchao Author

Level 1

0 points

Jul 9, 2010 5:42 PM in response to gchao

OK, I tried the repair install - no luck. I also tried to burn a CD using Windows Media Player and it worked fine...

b noir

Level 9

72,324 points

Jul 9, 2010 6:55 PM in response to gchao

Sorry about the delay, Glena.

No drivers in UpperFilters.

Are your diagnostics still showing that, and the -43 code, after the repair install?

gchao Author

Level 1

0 points

Jul 10, 2010 10:06 AM in response to b noir

Yes, I think the diagnostics are the same. Still saying no upper drivers and burn code 4280.

________________________

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dimension 4700
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver not found.
Bonjour 2.0.2.0 (214.3)

iTunes Serial Number CF224F4EF1845C35

Current user is an administrator.
The current local date and time is 2010-07-10 13:01:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.

Video Display Information

RADEON X300 Series
RADEON X300 Series Secondary

** External Plug-ins Information **

No external plug-ins installed.

Genius ID: 5d180319513ead1e6f6680e2d9920d25

iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.

** CD/DVD Drive Tests **

LowerFilters: PxHelp20 (2.0.0.0),
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

The last failed audio CD burn had error code 4280(0x000010b8). It happened on drive F: PHILIPS DVD+-RW DVD8631 on CDR media at speed 40X.

gchao Author

Level 1

0 points

Jul 17, 2010 8:43 AM in response to b noir

Hi: Not sure is you saw this, but yes, the mssage still says No drivers in UpperFilters. I'm also getting 2 errors - 43 and 4280. Any idea what these mean? As mentioned, Windows Media Player is working properly for burns, the problem is just with iTuenes.
_________________

No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

The last failed audio CD burn had error code 4280(0x000010b8). It happened on drive F: PHILIPS DVD+-RW DVD8631 on CDR media at speed 40X.

___________________

Please help -can't uninstall or install iTunes - Error code 2330