Cracked screen of my new iPhone 4

Sorry to be blunt...but none...

The warranty does not cover accidental damage so any obligation of Apple to replace it...also goes out the window.

Sorry to hear of your misfortune though.

$199+ tax... 10 minutes at the genius bar...




I haven't dropped my phone yet but have noticed a few scratches on the back glass. I can see that the material is very brittle. Ignoring the hoopla about it being 20x harder than plastic, I have no doubt that rubberized plastic is far more forgiving. I am also noticing shiny impact marks on the steel antennas. More so then ever before you need a case.

I have heard from earlier reports that Apple will replace the phone at their stores provided that they haven't exceeded their allotment for damaged devices. You see, whenever Apple releases new products they always take back some broken devices back to their labs for further study. Each store usually allows for a few units to be sent back to headquarters. If you drop by your store you may get a genius to replace it. Just ask really nicely!

Good luck!

None. User damage is not covered by the warranty.

Call your credit card company and see if they cover accidental damage.

germanwarfare wrote:
$199+ tax... 10 minutes at the genius bar...

After looking at the disassembly at iFixIt, it may be more like 20 minutes with this iPhone 🙂

More so then ever before you need a case.

Absolutely. Can't even lay it face down on a table without the screen making contact. Mine was in a case on June 24 and has not left it!

Phil

Tamara wrote:
None. User damage is not covered by the warranty.

Call your credit card company and see if they cover accidental damage.

this is your best bet if you dont wanna shell out $199.00 + Tax.
most credit cards will cover your damages even though apple warranty doesnt.
give them a call before spending another fortune.

angel nilo

I have a question. What exactly would I say to the credit card company? And would there be any catch in going through them?

It's called "Purchase Protection Program" which covers accidental damage or theft for 90 days, it is included on both our AMEX and VISA accounts. When you call your credit card company they will send you a form that you will have to fill out with the details etc. The last time I used it was for a camera lens that I had dropped, I had to submit the estimate for the repair. There is a $$$ limit on the amount of each occurrence as well as annual limits overall but otherwise I never had any other issues with using the benefit.

Alamodave....make an appointment with the Genius Bar. Same thing happened to me and they gave me a new phone. I did have the Apple Bumper on at the time...don't know if that had any impact on their decision to replace for free. When researching my options before I took the phone in, I found iResQ.com will replace the back for $90.

if worse comes to worse you may want to try this. 1/4 the price of Apple replacement.


http://www.truesupplier.com/oem-apple-iphone-4-lcd-lens-touch-screen-digitizer-p ad-black-c-734-p-1-pr-22465.html

but after looking at the ifixit site for replacing the front, it seems way more complicated than replacing the back. I think I would take any front glass repairs to Apple.

the back, I would not hesitate to do myself.

Message was edited by: mmorri12

Again, you should listen to what I said.

http://gizmodo.com/5573163/i-had-my-shattered-iphone-replaced-by-apple-on-day-2

Go to the Apple Store. I think they are pretty reasonable about replacing phones with shattered screens. I just go mine replaced.

I dropped mine today out of my pocket onto a hard floor and not a scratch.

I dont have a case yet. Ive ordered one but it hasnt arrived yet. Hopefully will get it next week.