Subscription by mistake

I have made a subscription to PicsArt: it was a mistake. PicsArt didn’t manage to take my money from the credit card because I had not enough money. I cancelled my renewal for the subscription immediately but I didn’t manage to cancel my subscription for this year and now I have this subscription without paying but I don’t want it. I can’t do anything now with my apple account because , obviously, I didn’t pay a subscription, but I want to cancel it. I contacted PicsArt but they told me that I have to talk with you to solve the problem, because PicsArt can’t do anything with my apple account. Help me!!

iPhone 7

Posted on Dec 7, 2018 1:07 AM

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Question marked as Top-ranking reply

Posted on Dec 7, 2018 1:40 AM

We are fellow users, these are user forums.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 

1 reply
Question marked as Top-ranking reply

Dec 7, 2018 1:40 AM in response to valeria242

We are fellow users, these are user forums.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 

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Subscription by mistake

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