Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
After updating to iOS 12.1.1, FaceTime video button that appears when you tap on someone’s name in messages seems to be greyed out. Because of this, I am unable to make quick FaceTime video calls. Note that I am able to call using FaceTime app.
iPhone 5s
On the device, if you go to Settings > FaceTime > see what is checked off under the You Can Be Reached By FaceTime At.
https://support.apple.com/en-us/HT204168
Restart devise. If issue persists, reset all settings:
settings- general- reset- reset all settings
if still not working
contact Apple support here
https://support.apple.com/contact
On the device, if you go to Settings > FaceTime > see what is checked off under the You Can Be Reached By FaceTime At.
https://support.apple.com/en-us/HT204168
Restart devise. If issue persists, reset all settings:
settings- general- reset- reset all settings
if still not working
contact Apple support here
https://support.apple.com/contact
What kind of question is that? Obviously I have this person’s email and phone number that is registered for iMessages and FaceTime. Please read the description carefully. All I said is that the FaceTime video button is greyed out. I did not say I am unable to call that person on FaceTime using FaceTime app, but just not in the messages by tapping on their name.
I am sorry if the question I asked was useless to you. I am just trying to help you fix this problem. First, try going to settings>FaceTime and turning FaceTime on and off. If that does not work then try deleting this person contact and re-entering all their info in contacts. If all else fails, try going to settings > general > scroll all the way down and click reset then chose reset all settings.
Thank you for your response and I apologize for being rude to you. I tried the steps you suggested but I still am facing the same issue. Can you please confirm that you don’t have the similar issue after updating to iOS 12.1.1?
Thank you for the apology. I would like to apologize because I didn't read your post and only read the title at first. I can confirm that I don't have this issue. I recommend you make an appointment with your local genius bar.
if you have already reset all settings
( settings- general- reset- reset all settings)
Then:
sign out of iMessage.
restart devise.
Sign back in to iMessage.
....
is this occur for just one contact in iMessage ?
( ive encounter this issue once and resetting and signing out / back in was what I did)
Do you have this persons iCloud email? i believe that to use FaceTime, you and the person both need to have a iCloud email.
.
FaceTime button greyed out in Messages
