After updating to iOS 12.1.1, FaceTime video button that appears when you tap on someone’s name in messages seems to be greyed out. Because of this, I am unable to make quick FaceTime video calls. Note that I am able to call using FaceTime app.
iPhone 5s
On the device, if you go to Settings > FaceTime > see what is checked off under the You Can Be Reached By FaceTime At.
https://support.apple.com/en-us/HT204168
Restart devise. If issue persists, reset all settings:
settings- general- reset- reset all settings
if still not working
contact Apple support here
https://support.apple.com/contact
What kind of question is that? Obviously I have this person’s email and phone number that is registered for iMessages and FaceTime. Please read the description carefully. All I said is that the FaceTime video button is greyed out. I did not say I am unable to call that person on FaceTime using FaceTime app, but just not in the messages by tapping on their name.
I am sorry if the question I asked was useless to you. I am just trying to help you fix this problem. First, try going to settings>FaceTime and turning FaceTime on and off. If that does not work then try deleting this person contact and re-entering all their info in contacts. If all else fails, try going to settings > general > scroll all the way down and click reset then chose reset all settings.
Thank you for your response and I apologize for being rude to you. I tried the steps you suggested but I still am facing the same issue. Can you please confirm that you don’t have the similar issue after updating to iOS 12.1.1?
Thank you for the apology. I would like to apologize because I didn't read your post and only read the title at first. I can confirm that I don't have this issue. I recommend you make an appointment with your local genius bar.
if you have already reset all settings
( settings- general- reset- reset all settings)
Then:
sign out of iMessage.
restart devise.
Sign back in to iMessage.
....
is this occur for just one contact in iMessage ?
( ive encounter this issue once and resetting and signing out / back in was what I did)
Do you have this persons iCloud email? i believe that to use FaceTime, you and the person both need to have a iCloud email.
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FaceTime button greyed out in Messages
