WiFi settings on my iPhone wont display the router address_cant connect to my router

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WiFi settings on my iPhone wont display the router address_cant connect to my router

I have an iPhone 8 and after updating to iOS 12 I can no longer connect my phone to my home network. (Note: The latest update 12.1.1 did not resolve my issue) My iPhone IS able to connect to all other WiFi networks that I have tested. Just not my home network. All other wireless devices in my household can connect to the network in question without issue.

When the WiFi settings are viewed on my phone, the IP address is displayed but the router address remains blank leaving my phone without the ability to actually connect to the internet, even though the WiFi settings say Im connected to my wireless network.

That said, I have troubleshot on both ends. Going all the way to a factory reset of my iPhone, which still did not resolve my issue. Also went all the way to a factory reset of the router with no luck.

If anyone has any suggestions other than getting a new phone, please help. :)

Router Make/Model: Technicolor TC8715D

iPhone 8

iOS 12.1.1

iPhone 8

Posted on Dec 12, 2018 2:07 PM

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Answer 1

Dec 12, 2018 4:44 PM in response to ssoltero

Check your router's settings. Specifically for MAC (Media Access Control) settings to make sure that either the setting is disabled, or if it is enabled that your phone's IP address is whitelisted. Also see how many devices are connected, and if there is a limit to the total number of devices it is configured to support.

When you did the factory reset did you test it before restoring a backup? If you didn't go to Settings/General/Reset - Reset network settings.

Also, when you view on the phone what is the IP address that is displayed? If it begins 169.254 that means the router did not assign an IP address; instead the phone created an ad-hoc address for device-to-device data exchange. Most likely it should display 192.168.xxx.yyy if it has actually been assigned an IP address.

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