Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Safari will not load

When I attempt to load Safari I get the error message, "Safari will not load because of a problem. Check with developer to make sure Safari works with this version of OS X. You may have to reinstall the application. Be sure to install any updates to the application and OS X."

Mac Pro

Posted on

Reply
Question marked as Helpful

Dec 14, 2018 1:40 PM in response to BQ1980 In response to BQ1980

I am on a Macbook pro. osx 10.10.5 - Safari broken after itunes update.


For a 'dirty fix' I just deleted, (moved to trash), the following file... MobileDevice.framework


this is located /System/Library/PrivateFrameworks/MobileDevice.framework


Safari started up again fine straight away and I haven't noticed any issues since.


/System/Library/PrivateFrameworks/MobileDevice.framework

Question marked as Helpful

Dec 14, 2018 7:19 PM in response to Ibrocken1 In response to Ibrocken1

As others have said, many thanks to harryhayes for the quick fix. I had a little bit of trouble finding the right path to the final piece to be deleted. So I thought I'd include how I got there. I have a MacBook Pro Retina mid-2012. Open your Finder window and along the top bar you'll see "Finder File Edit View Go Window Help." Click on Go. Select Computer from the drop down menu. Select Macintosh HD. Next select System (not Library.) After clicking System you'll see Library. Click that and you'll find the Private Framework. Click that and there you'll find MobileDevice.framework. Drag it to Trash. And Safari should be back and running. So to recap the steps: Finder>Go>Computer>Macintosh HD>System>Library>Private Framework>MobileDevice.framework. I cannot tell you how much I appreciate you folks who helped solve this problem which was major.

P.S. I just discovered a quick way to get to Macintosh HD. Click the keys: Command+Shift+C.


Question marked as Helpful

Dec 14, 2018 4:05 PM in response to harryhayes In response to harryhayes

Ditto on the MacBook OSX 10.10.5 ; ditto on the automatic iTunes update notification Dec 14, 2018, which I rarely use. Whoever you are, Harry, many thanks! I don't even have a Mobile device and my computer (2013) is no where near as old as I am. I just did what you told me. Amazing that I could even find the location (I am not a tech nerd but I figured out that System means Mac HD). WEIRD stuff.

A festival of light, for sure.

There’s more to the conversation

Read all replies
Question marked as Helpful

Dec 14, 2018 1:40 PM in response to BQ1980 In response to BQ1980

I am on a Macbook pro. osx 10.10.5 - Safari broken after itunes update.


For a 'dirty fix' I just deleted, (moved to trash), the following file... MobileDevice.framework


this is located /System/Library/PrivateFrameworks/MobileDevice.framework


Safari started up again fine straight away and I haven't noticed any issues since.


/System/Library/PrivateFrameworks/MobileDevice.framework

Dec 14, 2018 1:40 PM

Reply Helpful (18)

Dec 14, 2018 1:56 PM in response to Ibrocken1 In response to Ibrocken1

Hmm,

Yes, indeed , this does the trick.

Now, from the point of view of a low grade, mortal Mac user - how on earth can I be expected to even imagine that an update to the music software iTunes can cause the web browser to fail loading. And how is this connected to MobileDevice as I am using a rather clunky nine year old iMac.

Thanks!

Any other inside wisdom you can share with us?


Dec 14, 2018 1:56 PM

Reply Helpful (1)
Question marked as Helpful

Dec 14, 2018 4:05 PM in response to harryhayes In response to harryhayes

Ditto on the MacBook OSX 10.10.5 ; ditto on the automatic iTunes update notification Dec 14, 2018, which I rarely use. Whoever you are, Harry, many thanks! I don't even have a Mobile device and my computer (2013) is no where near as old as I am. I just did what you told me. Amazing that I could even find the location (I am not a tech nerd but I figured out that System means Mac HD). WEIRD stuff.

A festival of light, for sure.

Dec 14, 2018 4:05 PM

Reply Helpful (5)

Dec 14, 2018 5:02 PM in response to hblnk In response to hblnk

Yes, I can not agree more w hbInk‼️ I followed Harry's Instructions exactly, and it worked‼️ I also found a UTUBE VID-https://binged.it/2Gfxkl5 on how to access HIDDEN FILES on MAC SYSTEM LIBRARY. Since, when I configured my new MAC MINI YOSIMITE about 7-8 Yrs ago. I configured the HIDDEN FILE not to be viewable. And I have never needed to view them, until Harry's Solution. Well Surprise, SPOTLIGHT did not find the MOBILEDEVICE.FRAMEWORK Directory. That was another little detail, that supports hbInk's comments about us 'Low Grade Mortal Mac Users'.

Anyway, THANKS, Harry and hbInk.

Dec 14, 2018 5:02 PM

Reply Helpful

Dec 14, 2018 5:05 PM in response to harryhayes In response to harryhayes

Harry, I commented also on hbInk's Entry on Your Solution also. All, I can state is that sometimes the 'Quick&Dirty' Solutions are just fine. Like some General, said Don't let PERFECT be the Enemy of 'Good Enough'. Thanks for Your Techie Spt👍

Dec 14, 2018 5:05 PM

Reply Helpful
User profile for user: Ibrocken1

Question: Safari will not load