Refund request generates message with link that does not give any needed information.

Attempted to request a refund on an in app purchase that was mistakenly done yesterday. Continually getting the message: “We could not process this request. For additional assistance with this, contact {link} Subscription And Purchase Support .”

The link dose not give any info about why the request could not be completed, it only goes to the part of the “Terms Of Service” that says:

“Apps may offer content, services or functionality for use within such Apps (“In-App Purchases”). In-App Purchases that are consumed during the use of the App (for example, virtual gems) cannot be transferred among devices and can be downloaded only once. You must authenticate your account before making In-App Purchases – separate from any authentication to obtain other Content – by entering your password or using Touch ID or Face ID. You will be able to make additional In-App Purchases for fifteen minutes without re-authenticating unless you’ve asked us to require a password for every purchase or have enabled Touch ID or Face ID. “