FaceTime icon grayed out in messages app

So, went to Apple store yesterday to pick up the laptop repair - of course already a crowd in there - didn't need an appointment to pick it up and the wait was only about 15 minutes for that end of the store. In order for me to speak to someone about the facetime issue I had to check in for an appointment. While doing so, I explained and showed the tech what was going on, he put me in for an appointment - just to get me on the board because it was a THREE 1/2 HR wait!! - mind you, this was at 11am - he thought he would be able to fix it - of course couldn't. I told him I was on this thread and there were many people with the same issue - he said he hadn't heard anything about it! So needless to say, it's still an issue for us all. I was not going to waste over 3 hours of my Saturday waiting for something that probably no one there could fix anyway. Sorry guys :(

Any update from the rep who took your phone logs for engineering to study DavidinFlorida2?

You couldn’t give 3 1/2 hours of your time just to help your fellow man/woman? Well, thanks for trying anyway. I agree that probably the store could not of done anything anyway. My logs went in yesterday and the tech rep said it would be several days before he would get back to me. Will post as soon as I know anything

Since updating my iPad Air to 12.1.2 in the beginning of January, I have not been able to make FaceTime video calls from the messages app as well. Like everyone else, I can make FaceTime audio calls from the messages app and the FaceTime App works just fine. I was happy when I saw the 12.1.3 update notification today. However, this update has not resolved this issue for me.

Yes David I had read this thread and also downloaded the IOS 12.1.3 too and as you said it did not resolve the issue. My iPad does not have ithis issue but my iPhone does. I am frustrated. I did report this to apple Support.

me too The FaceTime video chat icon is grayed out in the messages app. I did not change any of my settings and the icon is like that for all of my contacts. Even the contacts that have iPhones. Someone please help. I’ve tried everything only got my iMessage and FaceTime up and running because I had an activation problem and don’t want to turn it off Incase it doesn’t let me in again what do I do someone please help ???

I can’t complain to apple because I bought this phone off my friend I am not covered to complain to them they said I have to be covered I don’t no I’ll bring the phone to shop to marrow my husband friend he works in phone shop he might be able to fix

Add my wife to the list. I don’t have the problem on my XR, but her 6 does. It seems like the problem is related to the 6, or at least most (all?) of the people who have the problem seem to also have a 6.

Same issue as everyone.

I have an iPhone 6 plus.

As of iOS 12.1.4, still have the same issue.

However, I just saw iOS 12.2 released as of 3/27/2019 sitting and waiting to be updated. Can't do it now because I need to be on WIFI to do the 700+ mb update, hopefully iOS 12.2 will end this issue!!!!

What happened to resolving this greyed-out FT issue? I have a 5S and have had the same issue. I can recv FT but can't make a FT video call from the text thread. I've tried the suggestions I've seen: Toggle on/off/; Reset; updated; no restrictions, etc. Still nothing.

HOW CAN WE FIX IT?

Well Updated all and guess what. Still doesn't work. To boot now rest of family iphones and ipads which previous worked not show the same issue. So the updates broke or added a bug to the imessage app.

Most likely nothing. The iPhone 6 will no longer be supported. Perhaps the 6+ will see some resolution. At this point i'm not holding my breath. By the way I also updated to 12.4 still same issue. No fix.

What iOS is everyone one? I'm on 12.1.2. My wife's phone as well as my kids are on 12.1 their icons in message is working properly.

12.1.2 been at that for a little while, this issue just started for me today

I am on 12.1.2 on Sprint.