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User profile for user: MotionMan
MotionMan Author
User level: Level 1
69 points

Mac Mini 2014 Problems

I have a Late 2014 Mac Mini running Mojave (8 GB RAM). It has been running really, really slow - like all beachball, practically all the time. It takes forever for things to open, if they ever open.


I took it to the Apple Store and they found nothing wrong hardware-wise.


I am trying running it without any of my external drives and on only one monitor (I usually have 2), and it seems marginally better, but certainly not normal. It is basically unusable as my main unit (I have most of my files on the external drives).


I have an Early 2014 MacBook Air running on the same network without any of the same issues.


Clearly there is something sucking cycles - what is the best way to find out what is slowing it down?


I'd rather not have to reformat and reinstall just to test a theory.


Thanks.


MotionMan

Posted on Dec 20, 2018 8:43 AM

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6 replies
User profile for user: Limnos
Limnos
User level: Level 10
418,681 points

Dec 20, 2018 8:56 AM in response to MotionMan

Run this analyzer and post the results here.


http://www.etresoft.com/etrecheckEtre


EtreCheck on the Mac App Store - https://itunes.apple.com/app/etrecheck/id1423715984?mt=12


Using Etrecheck - https://discussions.apple.com/docs/DOC-6174


Not infrequently the reason we see here for slow computers is somebody has installed virus scanning software or a "cleaning" tool (e.g., MacKeeper, CleanMyMac) which at best will slow things down and at worst will damage the system.


Reformatting and reinstalling is a Windows solution. Won't really help on a Mac.

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User profile for user: Limnos
Limnos
User level: Level 10
418,681 points

Dec 20, 2018 12:08 PM in response to MotionMan

Ugh --> [Loaded] com.macpaw.CleanMyMac3.Agent.plist (? 7f4ba9a8 - installed 2016-04-21)


CleanMyMac removal instructions: https://discussions.apple.com/message/30410136#message30410136


Note: You can use the paper icon in the edit window to post things like logs (though I have to admit it is easier reading the Etrecheck logs in a full size window).


You're got some pretty old items such as Perian, MacFuse and Flip4Mac which may not really be needed and may not even still work. I know Perian for one hasn't been supported for several years

Reply
User profile for user: MotionMan
MotionMan Author
User level: Level 1
69 points

Dec 20, 2018 11:47 AM in response to Limnos

1/3

 

EtreCheck version: 5.1 (5020)

Report generated: 2018-12-20 09:29:30

Download EtreCheck from https://etrecheck.com

Runtime: 9:41

Performance: Below Average

Sandbox: Enabled

Full drive access: Disabled

 

Problem: Computer is too slow

 

Major Issues: None

 

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems. 

 

    Clean up- There are orphan files that could be removed.

    Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    Low performance- EtreCheck report took over 5 minutes to run. This is unusual.

    32-bit Apps- This machine has 32-bits apps that may have problems in the future.

    Limited drive access- More information may be available with Full Drive Access.

 

Hardware Information:

    Mac mini (Late 2014)

    Mac mini Model: Macmini7,1

    1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core

    8 GB RAM - Not upgradeable

    BANK 0/DIMM0 - 4 GB DDR3 1600 ok

    BANK 1/DIMM0 - 4 GB DDR3 1600 ok

 

Video Information:

    Intel Iris - VRAM: 1536 MB

    DELL 2405FPW 1920 x 1200

 

Drives:

    disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM)

    Internal SATA 3 Gigabit Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 [APFS Container] 1000.00 GB

            disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes)

                disk1s1 - Macintosh HD (APFS) (Shared - 499.72 GB used)

                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

                disk1s3 - Recovery (APFS) [Recovery] (Shared)

                disk1s4 - VM (APFS) [APFS VM] (Shared - 4.29 GB used)

 

Mounted Volumes:

    disk1s1 - Macintosh HD 1000.00 GB (495.21 GB free)

        APFS

        Mount point: /

 

    disk1s4 - VM [APFS VM] (Shared - 4.29 GB used)

        APFS

        Mount point: /private/var/vm

 

Network:

    Interface Bluetooth-Modem: Bluetooth DUN

    Interface en0: Ethernet

    Interface en45: iPhone 38

    Interface en43: iPhone 36

    Interface en41: iPhone 34

    Interface en42: iPhone 35

    Interface en35: iPhone 28

    Interface en36: iPhone 29

    Interface en34: iPhone 27

    Interface en33: iPhone 26

    Interface en31: iPhone 24

    Interface en32: iPhone 25

    Interface en29: iPhone 22

    Interface en24: iPhone 17

    Interface en23: iPhone 16

    Interface en19: iPhone 12

    Interface en16: iPhone 9

    Interface en15: iPhone 8

    Interface en21: iPhone 14

    Interface en22: iPhone 15

    Interface en40: iPhone 33

    Interface en37: iPhone 30

    Interface en13: iPhone 6

    Interface en5: iPhone

    Interface en25: iPhone 18

    Interface en6: iPhone 2

    Interface en7: iPhone 3

    Interface en20: iPhone 13

    Interface en14: iPhone 7

    Interface en26: iPhone 19

    Interface en27: iPhone 20

    Interface en28: iPhone 21

    Interface en8: iPad

    Interface en9: iPad 2

    Interface en10: iPad 3

    Interface en17: iPhone 10

    Interface en18: iPhone 11

    Interface en1: Wi-Fi

        802.11 a/b/g/n/ac

    Interface en11: iPhone 4

    Interface en12: iPhone 5

    Interface en30: iPhone 23

    Interface en38: iPhone 31

    Interface en39: iPhone 32

    Interface en44: iPhone 37

    Interface en4: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge

    Interface bridge0: Thunderbolt Bridge 2

 

System Software:

    macOS Mojave 10.14.2 (18C54) 

    Time since boot: About 2 hours

 

Security:

    GatekeeperEnabled

    System Integrity ProtectionEnabled


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User profile for user: MotionMan
MotionMan Author
User level: Level 1
69 points

Dec 20, 2018 11:50 AM in response to MotionMan

2/3

 

Unsigned Files:

    Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

        Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

        Details: Exact match found in the whitelist - probably OK

 

    Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.uninstall.plist

        Executable: /bin/sh /tmp/cisco_videoguard6/condUninstall.sh

        Details: Exact match found in the whitelist - probably OK

 

    Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist

        Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh

        Details: Exact match found in the whitelist - probably OK

 

    Launchd: /Library/LaunchDaemons/com.bombich.ccc.plist

        Executable: /Library/PrivilegedHelperTools/com.bombich.ccc

        Details: Exact match found in the whitelist - probably OK

 

    Launchd: ~/Library/LaunchAgents/com.dtv.vgconnect.plist

        Executable: /bin/sh -c $HOME/Library/NDSPCShowServer.DTV/NDSPCShowServer.DTV.bundle/Contents/Resources/launch.sh

        Details: Exact match found in the whitelist - probably OK

 

    Launchd: ~/Library/LaunchAgents/com.dtv.vgconnect.uninstall.plist

        Executable: /bin/sh -c /tmp/vgconnect.DTV/condUninstall.sh

        Details: Exact match found in the whitelist - probably OK

 

    Launchd: /Library/LaunchDaemons/com.hidden.daemon.plist

        Executable: /usr/local/hidden/Hidden.app/Contents/MacOS/Hidden

        Details: Exact match found in the whitelist - probably OK

 

    Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.plist

        Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard6/VideoGuard6.bundle/Contents/Resources/setupServer.sh

        Details: Exact match found in the whitelist - probably OK

 

32-bit Applications:

    68 32-bit apps

 

Kernel Extensions:

    /Applications/VMware Fusion.app

        VMwareVMCI.kext (VMware, Inc., 10.0.0)

        vmioplug.kext (VMware, Inc., 10.0.0)

        vmnet.kext (VMware, Inc., 10.0.0)

        vmmon.kext (VMware, Inc., 10.0.0)

 

    /Applications/zoom.us.app

        ZoomAudioDevice.kext (1.1 - SDK 10.8)

 

Startup Items:

    ParallelsTransporter Path: /Library/StartupItems/ParallelsTransporter 

 

System Launch Agents:

    [Not Loaded] 16 Apple tasks

    [Loaded] 157 Apple tasks

    [Running] 126 Apple tasks

 

System Launch Daemons:

    [Not Loaded] 38 Apple tasks

    [Loaded] 179 Apple tasks

    [Running] 118 Apple tasks

    [Other] One Apple task

 

Launch Agents:

    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-12-11)

    [Running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-12-20)

    [Running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-12-20)

 

Launch Daemons:

    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-11-29)

    [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)

    [Loaded] com.bombich.ccc.plist (? 41245744 - installed 2012-08-25)

    [Running] com.hidden.daemon.plist (? 2b76c037 - installed 2013-10-24)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-12-11)

    [Running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-12-20)

    [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-12-07)

    [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-11-29)

    [Loaded] com.macpaw.CleanMyMac3.Agent.plist (? 7f4ba9a8 - installed 2016-04-21)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-03-09)

    [Loaded] net.sourceforge.MonolingualHelper.plist (? 374b089e - installed 2013-07-13)

 

User Launch Agents:

    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-12-10)

    [Loaded] com.cisco.videoguard6.plist (? 0 - installed 2017-05-22)

    [Other] com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2016-06-23)

    [Other] com.google.keystone.agent.plist (? 0 - installed 2018-07-17)

    [Loaded] com.cisco.videoguard6.uninstall.plist (? 0 - installed 2017-05-23)

    [Loaded] com.dtv.vgconnect.uninstall.plist (? 0 - installed 2016-04-27)

    [Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2017-05-23)

    [Running] com.dtv.vgconnect.plist (? 0 - installed 2016-02-15)

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User profile for user: MotionMan
MotionMan Author
User level: Level 1
69 points

Dec 20, 2018 11:51 AM in response to MotionMan

3/3

 

User Login Items:

    AdBlock (App Store - installed 2018-12-20)

        (/Applications/AdBlock.app/Contents/Library/LoginItems/LauncherApp.app)

 

    Dropbox.app (Dropbox, Inc. - installed 2018-12-13)

        (/Applications/Dropbox.app)

 

    Messages.app (Apple - installed 2018-12-17)

        (/Applications/Messages.app)

 

    Ring.app (Bot Home Automation, INC - installed 2018-11-13)

        (/Applications/Ring.app)

 

    WhatsApp.app (WhatsApp Inc. - installed 2018-10-29)

        (/Applications/WhatsApp.app)

 

Internet Plug-ins:

    Unity Web Player: UnityPlayer version 3.3.0f4 (installed 2013-01-24)

    OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-06-01)

    Flip4Mac WMV Plugin: 2.4.4.2 (installed 2012-07-29)

    Silverlight: 5.1.41212.0 (installed 2016-03-24)

    FlashPlayer-10.6: 32.0.0.101 (installed 2018-12-05)

    LogMeIn: 1.0.298 (installed 2009-05-18)

    QuickTime Plugin: 7.7.3 (installed 2018-12-17)

    Flash Player: 32.0.0.101 (installed 2018-12-05)

    iPhotoPhotocast: 7.0 (installed 2012-08-25)

    SharePointBrowserPlugin: 14.7.7 (installed 2017-10-19)

    EPPEX Plugin: 3.0.5.0 (installed 2011-03-21)

    DirectorShockwave: 12.2.4r194 (installed 2016-02-22)

 

Safari Extensions:

    AdBlock Icon - App Store (installed 2018-12-20)

    AdBlock Engine - App Store (installed 2018-12-20)

 

3rd Party Preference Panes:

    Flash Player (installed 2018-11-29)

    Flip4Mac WMV (installed 2012-05-15)

    MacFUSE (Tuxera) (installed 2012-07-29)

    Perian (installed 2011-07-23)

 

Time Machine:

    Time Machine information not available without Full Drive Access.

 

Performance:

    System Load: 1.97 (1 min ago) 1.75 (5 min ago) 1.57 (15 min ago)

    Nominal I/O speed: 2.03 MB/s

    File system: 74.60 seconds

    Write speed: 40 MB/s

    Read speed: 43 MB/s

 

CPU Usage:

    TypeOverall

    System 3 %

    User 3 %

    Idle 94 %

 

Top Processes by CPU:

    Process (count)CPU(Source- Location)

    Other processes 15.19 % (?)

    EtreCheck 3.80 % (App Store)

    Mail 1.85 % (Apple)

    Ring 1.52 % (Bot Home Automation, INC)

    CoreSpotlightService 1.14 % (Apple)

 

Top Processes by Memory:

    Process (count)RAM usage(Source- Location)

    EtreCheck 500 MB (App Store)

    Dropbox 233 MB (Dropbox, Inc.)

    Mail 221 MB (Apple)

    com.apple.SafariServices.ExtensionHelper (2) 191 MB (Apple)

    com.apple.WebKit.WebContent 180 MB (Apple)

 

Top Processes by Network Use:

    ProcessInput/ Output(Source- Location)

    Mail 7 MB / 5 MB (Apple)

    Dropbox 4 MB / 894 KB (Dropbox, Inc.)

    mDNSResponder 2 MB / 355 KB (Apple)

    Ring 821 KB / 711 KB (Bot Home Automation, INC)

    TeamViewer_Service 66 KB / 54 KB (TeamViewer GmbH)

 

Virtual Memory Information:

    Available RAM 2.66 GB

    Free RAM 641 MB

    Used RAM 5.34 GB

    Cached files 2.04 GB

    Swap Used 0 B

 

Software Installs (past 30 days):

    Install DateName(Version)

    2018-12-05 Adobe Flash Player

    2018-12-06 Gatekeeper Configuration Data (157)

    2018-12-11 XProtectPlistConfigData (2101)

    2018-12-11 Microsoft AutoUpdate

    2018-12-12 MRTConfigData (1.38)

    2018-12-17 TeamViewer (14.1.3399)

    2018-12-20 AdBlock (1.15.0)

    2018-12-20 EtreCheck (5.1)

 

Clean up:

    ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

        '/Users/JML/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app'

        Executable not found

    ~/Library/LaunchAgents/com.google.keystone.agent.plist

        /Users/***/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent

        Executable not found

 

Diagnostics Information (past 7 days):

    Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.

 

End of report

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Mac Mini 2014 Problems

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