my iphone Xs Max keeps dropping calls

My new Iphone XS Max keeps dropping calls; is there a fix for this problem

iPhone XS

Posted on Dec 20, 2018 9:40 AM

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Posted on Apr 5, 2019 1:41 PM

I may finally have the answer! According to a co-worker who was at the Apple Store several times over this issue... Go to settings>Cellular>Cellular Data Options - and make sure the Enable LTE is turned to Data ONLY and not Voice & Data. He said since he has done this a few months ago, it has stopped dropping those 2 second calls. It DOES NOT do anything to your voice calls. I did it yesterday and am still talking just fine on the phone... and, it hasn't dropped one yet.

156 replies

Apr 4, 2019 9:34 AM in response to VictorRG

Similar to others on this topic I am having issues with calls dropping on my XS max. A reboot immediately resolves the issue so it can't be antenna strength because I am in the same spot. When the phone starts doing this the audio drops out after 6 seconds or so, then a few seconds later the call drops. Every time. A reboot makes the issue go away temporarily. I haven't brought it in to Apple as I anticipated the needless blanket troubleshooting that they made others do here (full resets etc) that I suspected wouldn't be effective and just waste my time. I am glad to have found this thread to verify that its a larger issue.


My guess is that will require a software update to fix as it's clearly software or software/hardware interaction. They are almost certainly aware of it but I doubt we'll hear anything back other than a fix one day.



Apr 6, 2019 12:17 AM in response to csmosk

I’m using XS Max.

That option might available in your region csmosk, here I have only 3 options.

1. LTE

2. 3G

3. 2G

no option for voice & data selection. One thing I’ve done is that I have shifted over 3G network, using it for a while (2hrs) made several calls no dropping issue came yet, let’s see how long will it go smoothly (sacrificing the speed of LTE for calling dropping) and how Apple resolve this major fault. But I’m really disappointed

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my iphone Xs Max keeps dropping calls

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