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IPad Pro 2018 misses certain key presses on the virtual keyboard

When I type on my 2018 iPad Pro virtual keyboard I experience not having certain key presses entered. The ‘g’ key is especially bad but I see the same effect with other keys. The key press will sound a click and darken as expected but the character does not get entered. It is especially bad with the keys in the center of the keyboard. Sometimes it takes up to three tries to get the key press accepted.

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Dec 24, 2018 9:36 AM

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Question marked as Best reply

Posted on Dec 24, 2018 12:22 PM

If you have had this new 3rd gen iPad Pro less than 14 days, bring it back to Apple for another new replacement iPad Pro.

If you have had this new iPad Pro longer, bring it into Apple and have them look at your iPad Pro and see what determination the store employees make.


Also, remember, you still have the option to purchase extended, two-year AppleCare+ within 60 days of your original purchase date.

32 replies

Jan 30, 2019 1:52 PM in response to Megalon1112

That is very good news!


I kept going to online support until I found someone that would get a supervisor to call me. I then sent them a screen recording of the problem in action. They then escalated it and finally hooked up to my iPad, instrumented it and caught in the act of being bad. After that the front line dev guys further the escalated it. The support person got back to me and told me that it would have to be fixed by a future release. It looks like 12.2 is it.


I found the Apple support people to be excellent once I was able to get to the right level. It looks like the secret is to be patient and build a good case.



Jan 30, 2019 2:16 PM in response to DavidLeibs

Whilst being delighted to learn of a long awaited potential fix, in this case, I’m not sure that “being patient” is an appropriate adjective to describe Apple’s progress in acknowledging and resolving this long term issue.


This problem has been regularly complained about, within these Community forums, at least since the release of iOS11 - and even more so with iOS12 and snowball effect of increased take-up of similarly afflicted 2018 iPad Pro models. If the fault was only introduced with release of iOS11, the fault has existed (and unacknowledged) for at least 18 months.


However, assuming that whatever has changed within the iOS12.2 Beta makes it through to an eventual release - and efficacy of the fix is widely demonstrated - a great many iPad Pro owners will become much happier!

Mar 13, 2019 9:19 PM in response to LotusPilot

Hello...I purchased a new 11 Pro in December and at first thought I was just missing keys but as time went on I realized it wasn’t me. I’ve experienced the same issues and the “g” key, like others, is the worst for me...in fact just to type that now took 4 attempts. I get the sound as I click the key yet nothin shows up...see, it just did it in this sentence!


I went to the Apple store today...came home after they suggested complete restore via iTunes and connected to PC or Mac. No restore from previous profile and set up as new device. Figured I could get through the pain of downloading all of my apps if it were to fix the problem.


it didn’t...problem still persists and I have an appointment tomorrow to get it replaced. However I’m a bit skeptical after reading some of these posts as it sounds like this may affect all pro models...can that really be the case? Is getting a replacement going to expose the same issue? Geez...so frustrated as I love this tablet, the pencil and everything about it...except for one silly key press! Or lack there of!

Mar 13, 2019 11:04 PM in response to Megalon1112

I never use beta software.

I want my iDevices working the best they can, all the time.

That is why my iPad Pro is still running iOS 10.3.3. I have NO touch response issues whatsoever.

And sometimes with Beta iOS releases, each one ends up with its own sets of issues.

In additon, the final, official released iOS 12.2 from Apple will be the test of whether the iPad Pro unresponsive touch issues has been finally fixed, or not.

It is against the Terms of Use here to discuss ongoing iOS beta software development and feature changes/additons/fixes.

This is not the place to discuss iOS Beta software development.



Mar 14, 2019 4:13 AM in response to MichelPM

I do appreciate ANY advise or input that could help resolve the issue...personally, as I mentioned I love this thing and would honestly rather find a solution rather than turning it in to get another one that's potentially going to have the same issue. I'm in the process of downloading iOS 12.2 after enrolling for the beta. I realize the consequences as well but I do have confidence that life will go on one way or another. Thank you all for the assistance and I'll post back as to if this worked for me or any additional issues I may be having...iPad related because the other list could be quite extensive!

Mar 14, 2019 4:51 AM in response to KingKarma

Hello Everyone...while I realize posting on beta software isn't appropriate I must say that upon installing 12.2 the issue does appear to disappear. I have not done extensive testing yet but from the brief time I've spent typing several emails and messages I'm extremely pleased. I'll be anxious once the formal release comes out and at this point will be cancelling my appointment this afternoon to replace.

Mar 14, 2019 4:55 AM in response to KingKarma

Run iOS beta software on your brand new and very expensive iPad Pro at your own risk and peril to your iPad.

Personally, I would not do this with a new and expensive device that I use everyday to work on client and personal projects.

Also, realise once you have done this, you can no longer participate here with questions about the iOS Beta 12.2.

You will have to rely on the public beta developer community instead to ask questions and solve issues.

You will be effectively done here until Apple “officially” releases iOS 12.2 to the general public, which may or may not be by the end of this month.


Best of Luck to You!

IPad Pro 2018 misses certain key presses on the virtual keyboard

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