Level 1

13 points

IPad Pro 2018 misses certain key presses on the virtual keyboard

When I type on my 2018 iPad Pro virtual keyboard I experience not having certain key presses entered. The ‘g’ key is especially bad but I see the same effect with other keys. The key press will sound a click and darken as expected but the character does not get entered. It is especially bad with the keys in the center of the keyboard. Sometimes it takes up to three tries to get the key press accepted.

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Dec 24, 2018 9:36 AM

32 replies

Dec 27, 2018 10:51 AM in response to DavidLeibs

I also tried out SwiftKey last week, unfortunately for me the phenomenon persists: especially the letter „g“ is completely bugged out while typing with my thumb in portrait mode. Same holds actually true for a 3rd party calculator app I tried out, with a complete different numbers-only keyboard.

Can you please check again if you really can’t reproduce this issue with SwiftKey at all?

Dec 28, 2018 12:05 AM in response to DavidLeibs

Thanks for the update, I'm sure hoping it'll be resolved soon. As soon as it gets fixed in an upcoming beta, I'll know it.

Unfortunately, the "solved" tag is still present on this thread, giving this issue a completely wrong impression.

LotusPilot

Level 10

302,858 points

Dec 28, 2018 4:07 AM in response to Megalon1112

Unfortunately, once a discussion thread has been marked as “solved” by the author of the original post, whether deliberately or in error, the discussion cannot be “un-solved”.

As you observe, this feature of the Apple Support Community forums can lead to incorrect conclusions being drawn about the status of an issue.

MichelPM

Level 10

81,535 points

Mar 13, 2019 11:04 PM in response to Megalon1112

I never use beta software.

I want my iDevices working the best they can, all the time.

That is why my iPad Pro is still running iOS 10.3.3. I have NO touch response issues whatsoever.

And sometimes with Beta iOS releases, each one ends up with its own sets of issues.

In additon, the final, official released iOS 12.2 from Apple will be the test of whether the iPad Pro unresponsive touch issues has been finally fixed, or not.

It is against the Terms of Use here to discuss ongoing iOS beta software development and feature changes/additons/fixes.

This is not the place to discuss iOS Beta software development.

MichelPM

Level 10

81,535 points

Mar 13, 2019 11:13 PM in response to Megalon1112

I didn't make the rules here.

These are Apple’s Terms of Use when you initially sign up in here and use these Apple product support communities and talking about any Apple development software here is against those terms of use

Read it for yourself here.

Apple Support Communities Use Agreement - Apple Community

Mar 14, 2019 4:13 AM in response to MichelPM

I do appreciate ANY advise or input that could help resolve the issue...personally, as I mentioned I love this thing and would honestly rather find a solution rather than turning it in to get another one that's potentially going to have the same issue. I'm in the process of downloading iOS 12.2 after enrolling for the beta. I realize the consequences as well but I do have confidence that life will go on one way or another. Thank you all for the assistance and I'll post back as to if this worked for me or any additional issues I may be having...iPad related because the other list could be quite extensive!

LotusPilot

Level 10

302,858 points

Dec 26, 2018 2:02 PM in response to DavidLeibs

Unfortunately, to some extent, this issue appears to affect all models of iPad Pro...

DavidLeibs Author

Level 1

13 points

Dec 26, 2018 2:30 PM in response to LotusPilot

I have access to a 12.9 “ second generation iPad Pro and it does not seem to exhibit the problem. Proper thumb typing is a “stretch” though.

DavidLeibs Author

Level 1

13 points

Dec 28, 2018 12:39 PM in response to LotusPilot

I never marked it solved.

Mar 13, 2019 11:08 PM in response to MichelPM

OK; sorry I said anything. It should be against the Terms of Use to be such a buzzkill.

signing of, this was the last time I try to help anybody out in this forum.

Mar 14, 2019 4:59 AM in response to MichelPM

Enjoy your day MichelPM

DavidLeibs Author

Level 1

13 points

Dec 26, 2018 1:58 PM in response to Megalon1112

Sadly I am typing this post on my iPhone.

I went to the Apple Store today and verified that every 11” iPad Pro there has the problem! I am keeping my “genius bar” appointment tomorrow so I can see how they handle this.

Let’s hope they can give us some assurance they are going to fix this “ironic groaner” of an issue. This is the kind of story one sees on CNBC and Bloomberg.

I would hate to have to go back in time to an 10.5 inch. I truly love this iPad. I do a lot of video processing with LumaFusion and really use the full power of the A12x bionic. I also produce lots of text and I am a thumb typing in portrait mode expert. I write computer programs with Pythonista on it. I believe am the poster child user for iPad Pro class of computer.

getthept

Level 1

15 points

Dec 27, 2018 3:34 AM in response to Megalon1112

I'm not having any issues typing on my 11" pro in landscape or portrait. I mainly use SwiftKey. So I switched to the apple keyboard. I tried barely touching, banging on the screen etc. Nothing makes a difference. It works well. Doesn’t seem to have a software or hardware issue. Maybe it’s an app compatibility problem.

DavidLeibs Author

Level 1

13 points

Dec 27, 2018 11:09 AM in response to Megalon1112

I went back and tried it a lot. The problem is still there but the frequency of misses initially seemed less. Strangely, the characters g and t work better but the b and h are truly horrible. Sadly, I don't believe that SwiftKey is a suitable workaround.

MichelPM

Level 10

81,535 points

Mar 13, 2019 10:04 PM in response to KingKarma

The issue may not return right away with a new iPad Pro, but eventually it will unless Apple gets around to fixing issue.

The is an iOS 12 issue.

So, if the issue is still in the current versions of iOS, your iPad Pro touch screen issues will, probably, return, as well.

Nothing anyone can do, but wait for Apple to fix this issue.

So far, we are close to 20 postings about this issues with over 600 users of various iPad Pro model years experiencing this issue.

A small, but still growing minority of affected users.

We get, at least 1-2 posts about this unresponsive iPad Pro touch screen issue a day.

Post your feedback here to add to Apple's awareness of this issue.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Best of Luck to You!

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IPad Pro 2018 misses certain key presses on the virtual keyboard