Unable to remove/add custom ringtones from/to iPhone XR

I’ve recently switched from an iPhone 5s to an iPhone XR. Before switching to iPhone XR, I’ve added a few custom ringtones to my iPhone 5s by checking the box for ‘Manually manage music and videos’ in iTunes and dragging the .m4r files directly into ‘Tones’ in iTunes, and backed up my iPhone 5s.


After activating my iPhone XR, I restored my iPhone 5s in my iPhone XR. iTunes copied my custom ringtones to iPhone XR and I can still use them on iPhone XR, but, somehow, they do not appear in ‘Tones’ in iTunes anymore, and I’m unable to add any new custom ringtone even after checking the box for ‘Manually manage music and videos’. Each time I try to drag ringtones to ‘Tones’, they appear greyed out in the list with dotted circles beside them.


Since I want to update my custom ringtone list, I want to remove old custom ringtones and add new ones, but iTunes/my iPhone XR has refused to let me do so. Does anyone know what I should do?

iPhone XR

Posted on Dec 25, 2018 7:20 AM

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Dec 26, 2018 8:16 AM in response to douggy_douglas

Good morning douggy_douglas,


Welcome to the Apple Support Communities!


Congratulations on the purchase of your new iPhone XR! I understand you are trying to add custom ringtones to your new iPhone. How are you creating these tones? One way to manage them is by using the GarageBand app. With that application, you can import the audio files to GarageBand, choose the 30-second section of the song that you want, and then export to iTunes.


Take a look at the resource below. It includes information on working with iTunes to move or delete custom ringtones manually added to your iOS device, and how to easily create new ones.


Use tones and ringtones with your iPhone, iPad, or iPod touch


Take care.

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Unable to remove/add custom ringtones from/to iPhone XR

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