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battery status not updating

i have a 2017 macbook pro with mojave and the battery status on the menu bar does not update. ive tried updating the software and restarting the laptop, but neither works.


if i plug in the charger, it would ding indicating that the laptop is being charged but the little icon does not change to the charging icon. it only updates when i click it to 'show percentage'. the same happens when i unplug it. the icon stays as the charging icon until i toggle 'show percentage'.


in addition, the percentage doesn't update unless i do the same thing. its frustrating because now im constantly never sure how much battery i have left.

MacBook Pro Retina (2015 and later)

Posted on Dec 25, 2018 4:16 PM

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Question marked as Best reply

Posted on Dec 26, 2018 12:53 PM

Hello and welcome to Apple Support Communities, everlain!


I understand you're unable to determine your MacBook Pro battery percentage until you toggle the option to show the percentage. I'd be happy to provide you with troubleshooting steps that may help you resolve this issue.


Start by using these troubleshooting steps: How to reset the System Management Controller (SMC) on your Mac

After trying that, check if the issue persists. If it does, also try these steps: If your USB-C power adapter isn't charging your Mac notebook


I hope this information helps you resolve this issue. Don't hesitate to reply if it continues.


Have a great day!

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2 replies
Question marked as Best reply

Dec 26, 2018 12:53 PM in response to everlain

Hello and welcome to Apple Support Communities, everlain!


I understand you're unable to determine your MacBook Pro battery percentage until you toggle the option to show the percentage. I'd be happy to provide you with troubleshooting steps that may help you resolve this issue.


Start by using these troubleshooting steps: How to reset the System Management Controller (SMC) on your Mac

After trying that, check if the issue persists. If it does, also try these steps: If your USB-C power adapter isn't charging your Mac notebook


I hope this information helps you resolve this issue. Don't hesitate to reply if it continues.


Have a great day!

battery status not updating

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