new Sony video camera

I bought a Sony FDR-AX33 to make short video movies and it doesn't work. I cannot download clips from the camera into my Apple MacBook Pro Mojave. When searching Apple I just learned Apple does not support the FDR-AX33. I went to the store I purchased the camera and was told that with some complex moves it should work. It doesn't.


What do you advise?

Posted on Dec 26, 2018 3:21 PM

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Posted on Dec 26, 2018 3:46 PM

Have you tried changing the video format? According to one website these are the formats it can save to:


RECORDING FORMAT (VIDEO)

XAVC S format:MPEG4-AVC/H.264, AVCHD format ver. 2.0 compatible:MPEG4-AVC/H.264, MP4: MPEG-4 AVC/H.264


There should be a menu option to select which format to use. If there is none I'd take it back to where you purchased it and return it.


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Question marked as Top-ranking reply

Dec 26, 2018 3:46 PM in response to Doctorfeeldepressed

Have you tried changing the video format? According to one website these are the formats it can save to:


RECORDING FORMAT (VIDEO)

XAVC S format:MPEG4-AVC/H.264, AVCHD format ver. 2.0 compatible:MPEG4-AVC/H.264, MP4: MPEG-4 AVC/H.264


There should be a menu option to select which format to use. If there is none I'd take it back to where you purchased it and return it.


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new Sony video camera

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