Snapchat and instagram quality looks horrible

Hello my name is Latavia Jackson . I recently got the iPhone XSMax for Christmas and the Snapchat and Instagram camera quality is horrible . It looks like the photos are zoomed in and terrible . The photos also look like they are being used by an android ... Apple can u please put out an update to fix this issue , or either contact the other apps on the issue . By far the XSmax is the best phone I’ve ever had , but using these two apps , it’s horrible.

iPhone XS Max

Posted on Dec 26, 2018 4:17 PM

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Question marked as Top-ranking reply

Posted on Dec 27, 2018 1:01 PM

Hi lataviaJackson1,


Welcome to the Apple Support Communities. I understand you're running into some camera issues with a few third-party apps.


Just to double-check, how does the camera look if you just use the Camera app? Do both the front and rear-facing cameras work well by themselves? This is a great link that may help: If the camera on your iPhone, iPad, or iPod touch isn't working.


If it's just the two apps, there are a few things you might try. First, tap Settings > General > About to make sure you're using iOS 12.1.2; if you have an earlier version installed, I recommend making a backup and then updating: How to back up your iPhone, iPad, and iPod touch and Update your iPhone, iPad, or iPod touch.


Once you update, test it out. If the issue persists, or if you're already fully updated on your iOS software, I recommend uninstalling and reinstalling one of the two apps as a test: How to delete apps on your iPhone, iPad, and iPod touch. Once you delete it, just re-download the app from the App Store and try it out.


If these steps don't clear things up and the camera quality still looks off in those two apps, I recommend letting the app developers know: How to contact an app developer.


I hope this helps you.


Have a great day.

1 reply
Question marked as Top-ranking reply

Dec 27, 2018 1:01 PM in response to lataviaJackson1

Hi lataviaJackson1,


Welcome to the Apple Support Communities. I understand you're running into some camera issues with a few third-party apps.


Just to double-check, how does the camera look if you just use the Camera app? Do both the front and rear-facing cameras work well by themselves? This is a great link that may help: If the camera on your iPhone, iPad, or iPod touch isn't working.


If it's just the two apps, there are a few things you might try. First, tap Settings > General > About to make sure you're using iOS 12.1.2; if you have an earlier version installed, I recommend making a backup and then updating: How to back up your iPhone, iPad, and iPod touch and Update your iPhone, iPad, or iPod touch.


Once you update, test it out. If the issue persists, or if you're already fully updated on your iOS software, I recommend uninstalling and reinstalling one of the two apps as a test: How to delete apps on your iPhone, iPad, and iPod touch. Once you delete it, just re-download the app from the App Store and try it out.


If these steps don't clear things up and the camera quality still looks off in those two apps, I recommend letting the app developers know: How to contact an app developer.


I hope this helps you.


Have a great day.

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Snapchat and instagram quality looks horrible

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