Apple Watch 4 - Lost Cellular Plan

Apple Watch Series 4 –

“No Cellular Plan”

After 30 minutes on the

phone with AT&T Customer Support, we discovered that the 'Cellular' screen

in the 'My Watch' app on the iPhone has misleading wording. The choice of 'Add

a new plan' SHOULD ACTUALLY SAY FINISH INSTALLING THE PLAN. It will lead you to

verify your emergency physical home address, check off a box, then hit a

continue button. From there it turns on your cell plan. All of this being one

week after I went to the AT&T Store and had them do the initial setup of my

cellular plan, adding the watch to the plan and entering the plan information

into the Watch app on my iPhone. Being a new Watch user, I had no idea that the

account was not fully activated when I left the AT&T Store. Now the Cellular

Data icon on the Watch turns to a white button with the icon in black, and now

all of my apps show up on the Watch app on the phone and allow me to choose the

apps I wish to install on my Apple Watch 4. Neither the young woman at the

AT&T Store nor the man at AT&T Customer Service knew about this, even

after searching their database.

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