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iMac Late 2015 - External Monitor Recognized But Black

Hello.


I am using a Late 2015 iMac Retina 5K and running High Sierra 10.13.6.


A couple of weeks ago I connected a new external monitor to the Thunderbolt 2 port on the back on my iMac. The connection into the external monitor is a HDMI. After working fine for a couple of weeks the external monitor went black. In System Preferences/Display it shows that it recognized the external monitor since it has an Arrangement option.


When I disconnect the cable from the monitor or iMac and then plug it back in, the screen displays for a flash and then goes black. I have tried disconnecting the cables, powering off both machines, changing ports but it does help.


Any help is appreciated.



iMac Line (2012 and Later)

Posted on Dec 27, 2018 6:00 AM

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Question marked as Top-ranking reply

Posted on Dec 27, 2018 7:06 AM

Aye. Get help with video issues on external displays connected to your Mac

Otherwise just curious what is the make, model, and model # of

  • the external monitor
  • the Thunderbolt 2/HDMI adapter
  • the HDMI jumper cable

Also what is the resolution and frame rate of the external monitor as shown in Display Preferences?

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3 replies
Question marked as Top-ranking reply

Dec 27, 2018 7:06 AM in response to LAKappleSkills

Aye. Get help with video issues on external displays connected to your Mac

Otherwise just curious what is the make, model, and model # of

  • the external monitor
  • the Thunderbolt 2/HDMI adapter
  • the HDMI jumper cable

Also what is the resolution and frame rate of the external monitor as shown in Display Preferences?

Dec 27, 2018 1:55 PM in response to LAKappleSkills

There's something about the late 2015 iMac Retina 5k. I posted a couple days ago regarding a similar wake from sleep/black screen problem. My machine is late 2015, 4.0 GHz, 32gm ram, Radeon R9. I've been running El Capitan with a Thunderbolt display as the second monitor for a long time with no issues. I have the 1tb fusion drive with a Bootcamp partition which works fine.


After upgrading to Sierra, then High Sierra, then Mojave, when I attach the second monitor (I've tried several, it's not the monitor) and it goes to deep sleep, the screen won't wake up and I have to do a hard reset by holding the power button.


I did a clean Mojave install to 10.14.2, same thing. I did the PRAM, SMC, etc. as many have. If I don't have the second monitor attached, it wakes as expected.


Do a search for iMac late 2015 black screen and you'll find a few variations, but basically when it goes into deep sleep it has a problem waking in a few flavors.


As I said, it works fine (second monitor connected to TB on back of iMac) if I start up in El Capitan on a different partition. So me thinks it's definitely a software-type issue. But I've not seen a definitive solution. This is very disappointing and frustrating as I need to go past El Cap, but I guess I'll be limited to one display. Heck, my Quadra 700 could do two monitors without issue.


This post describe it well


https://discussions.apple.com/thread/7778784


Thanks

iMac Late 2015 - External Monitor Recognized But Black

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