authentication lock

I am on authentication lock on my iPad but it's under my old iCloud ID and password. I don't recall this info and I have a new iCloud ID/password. Is there a way to retrieve the old info so that I can open my iPad? Or do I have to erase and reset the content under my new iCloud info in order to have the old one retrieved? I've been searching for help and I feel like I won't be able to open my iPad anymore. any suggestions?

Posted on Dec 28, 2018 8:03 AM

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8 replies

Dec 28, 2018 4:43 PM in response to williesgirl5

Hello! So I have another question if you are able to assist ( I have faith in you).

So I have a ton of pics saved to my iCloud and I want to delete them from my phone but when I do they also delete from my iCloud. Do I need to sync my pics under iTunes to have them saved so that I can delete them from my phone? What's the best and effective way to save my pics because the storage on my phone is being used by literally over 1400 pics! Help! Thanks for any assistance you can provide :-)

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authentication lock

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