Red Kangaroo Author

Level 1

4 points

Imac Keeps Crashing

My Imac Mid 2011 keeps crashing. Can anyone help. This is the report

Thanks in advance

Anonymous UUID: 67B83128-2A5F-C76E-7277-A286A1E2FF5E

Sat Dec 29 13:45:31 2018

*** Panic Report ***

panic(cpu 5 caller 0xffffff8022188f9f): Kernel trap at 0xffffff802207d211, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x000000010c70a000, CR3: 0x00000008315c7083, CR4: 0x00000000000626e0

RAX: 0x0000000000000001, RBX: 0xff00ff8062d30268, RCX: 0x0000000003080000, RDX: 0x000000006518f7bd

RSP: 0xffffffa3ce15bdd0, RBP: 0xffffffa3ce15bdf0, RSI: 0xffffff8062c69c70, RDI: 0xff00ff8062d30268

R8: 0xffffffa3ce15be50, R9: 0x0000000000000003, R10: 0xffffffa3ce15be50, R11: 0xffffffa3ce15be40

R12: 0xffffff805ba2bb60, R13: 0xffffff8062d35c38, R14: 0xffffffa3ce15bea0, R15: 0xff00ff8062d30268

RFL: 0x0000000000010206, RIP: 0xffffff802207d211, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000000010c70a000, Error code: 0x0000000000000000, Fault CPU: 0x5, PL: 3, VF: 0

Backtrace (CPU 5), Frame : Return Address

0xffffff8021f4ea90 : 0xffffff802206e1c6

0xffffff8021f4eae0 : 0xffffff8022196aa4

0xffffff8021f4eb20 : 0xffffff8022188d74

0xffffff8021f4eb90 : 0xffffff80220201e0

0xffffff8021f4ebb0 : 0xffffff802206dc3c

0xffffff8021f4ece0 : 0xffffff802206d9fc

0xffffff8021f4ed40 : 0xffffff8022188f9f

0xffffff8021f4eeb0 : 0xffffff80220201e0

0xffffff8021f4eed0 : 0xffffff802207d211

0xffffffa3ce15bdf0 : 0xffffff802217fd7f

0xffffffa3ce15be30 : 0xffffff8022055c02

0xffffffa3ce15be80 : 0xffffff8022065298

0xffffffa3ce15bec0 : 0xffffff80220621e8

0xffffffa3ce15bef0 : 0xffffff8022172f4d

0xffffffa3ce15bfa0 : 0xffffff80220209e6

BSD process name corresponding to current thread: SecurityAgent

Mac OS version:

17G4015

Kernel version:

Darwin Kernel Version 17.7.0: Fri Nov 2 20:43:16 PDT 2018; root:xnu-4570.71.17~1/RELEASE_X86_64

Kernel UUID: F39BC8AD-8981-3617-BF39-E68CAA3268D5

Kernel slide: 0x0000000021e00000

Kernel text base: 0xffffff8022000000

__HIB text base: 0xffffff8021f00000

System model name: iMac12,2 (Mac-942B59F58194171B)

System uptime in nanoseconds: 492968265230

last loaded kext at 254413048455: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa560c000, size 69632)

loaded kexts:

com.bitdefender.TMProtection 5.0.0

com.bitdefender.FileProtect 1

com.malwarebytes.mbam.rtprotection 3.6.21

com.bitdefender.SelfProtect 1.2.12

at.obdev.nke.LittleSnitch 5210

com.apple.filesystems.msdosfs 1.10

com.apple.filesystems.smbfs 3.2.3

com.apple.filesystems.exfat 1.4

com.apple.driver.AppleTopCaseHIDEventDriver 135

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleGraphicsDevicePolicy 3.20.14

com.apple.AGDCPluginDisplayMetrics 3.20.0

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.kext.AMDLegacyFramebuffer 1.6.8

com.apple.iokit.IOBluetoothSerialManager 6.0.7f11

com.apple.kext.AMDRadeonX3000 1.6.8

com.apple.driver.ApplePolicyControl 3.20.14

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleHDAHardwareConfigDriver 281.52

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleIntelHD3000Graphics 10.0.4

com.apple.driver.AppleTyMCEDriver 1.0.3d2

com.apple.driver.AGPM 110.23.37

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AGDCBacklightControl 3.20.0

com.apple.driver.AppleHDA 281.52

com.apple.driver.eficheck 1

com.apple.driver.AppleMikeyDriver 281.52

com.apple.kext.AMD6000Controller 1.6.8

com.apple.driver.AppleBacklight 170.12.6

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.4

com.apple.iokit.IOBluetoothUSBDFU 6.0.7f11

Posted on Dec 29, 2018 6:01 AM

Top-ranking reply

macjack

Level 10

111,242 points

Posted on Dec 29, 2018 6:06 AM

Uninstall BitDefender as per the developer's instructions and see if that helps. No Anti-Virus software or so-called “cleaning” apps are needed or recommended for Mac OS. They can conflict with Mac's own built-in security. At best they will slow your Mac by using unnecessary resources and at worst will bork your entire system.

If it continues to kernel panic download and run Etrecheck It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

To post the log file copy & paste it using the Page icon in your reply window:

View in context

21 replies

Red Kangaroo Author

Level 1

4 points

Jan 1, 2019 6:11 AM in response to Red Kangaroo

managed to get back on

crash report

latest error report attached

Red Kangaroo Author

Level 1

4 points

Jan 1, 2019 6:46 AM in response to Red Kangaroo

Full Etre Check Report

Full Etre Report

It thinks Adobe is AntiVirus software - otherwise no major issue? losted

Grateful for all help

Red Kangaroo Author

Level 1

4 points

Jan 3, 2019 4:15 AM in response to BDAqua

11:14am

Red Kangaroo Author

Level 1

4 points

Jan 3, 2019 4:16 AM in response to Red Kangaroo

11:42am

11:42

Red Kangaroo Author

Level 1

4 points

Dec 30, 2018 4:04 AM in response to BDAqua

Hi BDAqua

I have manually removed the AVG lines that were there. Did try to reinstall AVG to then uninstall but AVG thought it was still installed. All removed, however EtreCheck now thinks that com.adobe.AdobeCreativeCloud.plist is an antivirus software. within Launch Agents?

Dec 30 12:02

Any thoughts??

Cheers

BDAqua

Level 10

250,253 points

Jan 3, 2019 8:47 AM in response to Red Kangaroo

Looking over all the problems so far, it would seem to point to a Hardware problem, like RAM or the 2 RAM slots the 4GBs were in.

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Imac Keeps Crashing