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App Store icon is missing

When I created my Apple ID I want to my home screen and everything was there except the App Store. I have no idea where it is and there aren’t any restrictions on my iPod. I would appreciate some assistance please and thx you.

Posted on Dec 29, 2018 5:50 PM

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Posted on Dec 29, 2018 6:00 PM

Try to search for it. https://support.apple.com/en-us/HT201285


If it doesn't show in the search, double check Screen Time.

Settings > Screen Time > Content and Privacy Restrictions > iTunes and App Store Purchases > Installing Apps needs to show allowed.


-AJ

5 replies

Dec 29, 2018 8:23 PM in response to IamthetrueJCS

Luckily, the App Store can’t be deleted. It is either hiding or restricted somehow.


See what happens when you click the link to the below app.


If the App Store opens go to Settings > General > Reset > Reset Home Screen Layout if the app store does not open please post back with what happens and any message received.


iMovie by Apple

https://itunes.apple.com/us/app/imovie/id377298193?mt=8

Dec 30, 2018 5:17 PM in response to IamthetrueJCS

That means the App is still restricted.


Try: Settings > General > Reset All Settings - won’t delete data, but will set all settings back to factory default.


If that does not help, back up your data and restore the iPod to factory - if you restore to the backup the restrictions will still be there.


Backup: https://support.apple.com/en-us/HT203977


Restore: https://support.apple.com/en-us/HT201252


App Store icon is missing

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