App Store icon is missing

When I created my Apple ID I want to my home screen and everything was there except the App Store. I have no idea where it is and there aren’t any restrictions on my iPod. I would appreciate some assistance please and thx you.

Posted on Dec 29, 2018 5:50 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2018 8:23 PM

Luckily, the App Store can’t be deleted. It is either hiding or restricted somehow.


See what happens when you click the link to the below app.


If the App Store opens go to Settings > General > Reset > Reset Home Screen Layout if the app store does not open please post back with what happens and any message received.


iMovie by Apple

https://itunes.apple.com/us/app/imovie/id377298193?mt=8

5 replies
Question marked as Top-ranking reply

Dec 29, 2018 8:23 PM in response to IamthetrueJCS

Luckily, the App Store can’t be deleted. It is either hiding or restricted somehow.


See what happens when you click the link to the below app.


If the App Store opens go to Settings > General > Reset > Reset Home Screen Layout if the app store does not open please post back with what happens and any message received.


iMovie by Apple

https://itunes.apple.com/us/app/imovie/id377298193?mt=8

Dec 30, 2018 5:17 PM in response to IamthetrueJCS

That means the App is still restricted.


Try: Settings > General > Reset All Settings - won’t delete data, but will set all settings back to factory default.


If that does not help, back up your data and restore the iPod to factory - if you restore to the backup the restrictions will still be there.


Backup: https://support.apple.com/en-us/HT203977


Restore: https://support.apple.com/en-us/HT201252


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

App Store icon is missing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.